Dawn McGettigan

• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Coached underperforming employees improving their job performance significantly.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

• Upheld health and safety regulations within the premises to ensure a safe shopping environment.
• Oversaw business staffing and training, building successful, customer-focused team.
• Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.

• Enforced service standards to maintain establishment reputation for excellence.
• Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
• Implemented company structure change to streamline the business, save to invest and improve efficiencies.

• Streamlined operations to maximise efficiency and minimise waste.
• Coached underperforming employees improving their job performance significantly.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.

I have worked Fresh, Grocery and Non Food as a trading manager in many different stores ranging from Carlisle to Isle of Man and Chester for many years before then deciding to continue my career through to store manager. Opening new stores, refreshing existing stores and managing underperforming stores.

• Co-ordinated and scheduled rota's to ensure students and external members had use of facilities both in and out of peak times.
• Liaised with the university to ensure events and competitions were planned, communicated and advertised both internally and externally.
• Advertised and marketed the gym to increase membership both internally and externally.
• Managed budgets, targets and memberships.