Dawn Lowes
Galashiels,SCOTLAND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
W.Lowes Auto Repairs
Gattonside, The Scottish Borders
08.2015 - Current
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Engaged customers in regular communications by acting as assigned point of contact.
Child minder
Self employed
Tweedbank, The Scottish Borders
08.2004 - 07.2015
- Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
- Offered learning-through-play activities, stimulating physical, mental and social development.
- Built trusted relationships with parents through outstanding levels of care and communication.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Provided high-quality in-home care for infants, toddlers and children aged 0.6months - 10 years
- Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.
- Dropped off and picked up children from school, driving safely and arriving on time.
- Communicated clearly and attentively to improve children's language and listening skills.
- Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
- Carried out meticulous risk assessments for continued child safety and highest adherence to current regulations.
- Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
- Continuously exceeded parent expectations by accommodating last-minute schedule changes.
- Performed newborn nursery duties effectively, such as changing nappies, feeding bottles and introducing nap routines.
- Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
Special needs care assistant
Brothers of Charity
Gattonside, The Scottish Borders
09.1990 - 07.2004
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Minimised care continuity issues by keeping thorough, accurate records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Education
Certificate of Higher Education - Nursery nursing
Borders college
Hawick, The Scottish Borders 08.1987 - 06.1989
Skills
- Public Relations
- Acquiring new customers
- Oral and written communication
- Networking skills
- Account management
- Customer service
Languages
English
Beginner
Timeline
Account Manager
W.Lowes Auto Repairs
08.2015 - Current
Child minder
Self employed
08.2004 - 07.2015
Special needs care assistant
Brothers of Charity
09.1990 - 07.2004
Certificate of Higher Education - Nursery nursing
Borders college
08.1987 - 06.1989
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