Dawn Jungerius
Cramlington,Northumberland
Summary
Demonstrated expertise in administration and customer service, with a focus on data management. Proven ability to solve problems effectively and maintain composure in high-pressure situations. Strong interpersonal skills and experience in stakeholder management. Highly motivated, organised, detail-oriented, and committed to continuous professional development.
Overview
27
27
years of professional experience
Work history
Data Coordinator
Pharma Nord (UK) Ltd
Morpeth
2018.02 - 2026.02
- Identified technical requirements for new projects, promotions, and integrations to optimise data processes.
- Compiled monthly sales and complaints reports while analysing trends from large datasets.
- Established monthly data cleansing reports after purging 74,000 obsolete customer records.
- Educated staff on effective data collection practices to enhance overall data quality.
- Established and oversaw Practitioners and Education Department administration, addressing complex queries beyond customer service scope.
- Collaborated with IT Manager to design real-time complaints system, improving complaint management efficiency.
- Enhanced ISO 9001:2015 compliance from major fail to consistent pass through internal audits and regular quality meetings from 2019 to 2022.
- Implemented streamlined data collection at events using web forms and QR codes for improved accessibility.
- Updated existing database systems for improved operational efficiency.
PDI Centre Administrator
Hodgson PDI Centre
Wallsend, North Tyneside
2013.09 - 2018.02
- Administered intake, preparation, and delivery of up to 450 new and used cars, including creating job cards, invoices and individual unit margins for used cars.
- Ensured health and safety requirements for site were adhered to.
- Established computerised database and associated process to track vehicle journeys from consignment to delivery, resulting in more accurate and streamlined workflow.
- Coordinated subcontractor bookings, dealer transfers, and damage in transit claims submissions.
- Served as primary contact for site administrators, promoting standardised processes across five dealerships.
- Strengthened communication among site administrators to enhance operational efficiency.
- Oversaw daily operations of PDI Centre, managing five technicians, four body shop technicians, and two staff members during manager’s absence.
- Streamlined office operations by implementing efficient administrative procedures.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Vehicle Administrator
Mainline UK
Gateshead
2011.09 - 2013.09
- Responsible for administration of up to 200 used cars, including creating job cards for pre-delivery inspections and prep work, booking and transporting vehicles to sub-contractors, creating sales invoices, and taxing vehicles.
- Transported vehicles to sub-contractors.
Receptionist / Medical Secretary
CAMHS
St Peter Port, Guernsey
2009.07 - 2011.07
- Providing reception duties for vulnerable service users and warm and welcoming point of contact.
- Secretarial duties, including audio-typing, ensuring service user records were up to date, minute taking, and distributing medical letters.
- Maintaining client confidentiality in all areas.
- Highlights and achievements:
- Creating reception ‘client dashboard’ summarising client’s contact details, appointment history, individual requirements, and current medication. This enabled all receptionists and to have all relevant details when service users arrived for appointments.
- Administrative tasks, improving overall functionality of office.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Database Manager
RVI Falls and Syncope Service
Newcastle upon Tyne, Newcastle upon Tyne
2006.06 - 2009.06
- Creating MS Access database to digitally record patient data.
- Cleaning data for analysis, results of which were included in medical paper ‘Vasovagal Syncope in Older Patient’ (Maw Pin Tan BMedSci, BMBS, MRCP, Steve W. Parry MBBS, PhD, FRCP).
- Established efficient and practical procedures for data collection in relation to database.
- Working within requirements of Data Protection Act 1998 and Caldicott Guardianship.
- Collaborated with clinical staff and external organisations (North East Ambulance Service, YHN), to establish Trips, Slips and Falls database
- Developed customised solutions for unique business requirements, ensuring maximum utility from databases.
Marketing / Database / PA
North East Garages
2003.11 - 2006.06
Vehicle Admin / Marketing / Corporate Sales
Dutton Forshaw Land Rover
2002.11 - 2003.11
VSB / Dealer Transfer / Marketing
Equinox Business Partners
2000.04 - 2002.11
Voluntary Teaching Assistant in Microsoft Word and Excel
Adult Basic Education
1999.07 - 2000.04
Education
Diploma - Customer Resource Management
NextGen Learning
United Kingdom 2026.02 -
Level 3 Maths - Quantitative Methods
Westgate College
Newcastle upon Tyne 2012.11 - 2013.07
Level 3 - Information Technology
Westgate College
Newcastle upon Tyne 2012.11 - 2013.07
Advanced - Microsoft Access
Newcastle College
Newcastle upon Tyne 2006.06 - 2006.07
Higher National Diploma - Business Management
Newcastle College
Newcastle upon Tyne 1996.09 - 1999.07
BTEC National Certificate - Business & Finance
Matthew Boulton College
Birmingham 1995.01 - 1996.01
GCSEs - Maths, English and Physics
Ponteland High School
Ponteland, Northumberland 1990.09 - 1993.06
Skills
- Holds full clean manual driving license
- Skilled in extracting, manipulating and analysing large datasets for insight into trends, anomalies, and opportunities
- Experience in creating Access databases, reports and dashboards for various audiences
- Experience of working within client confidentiality requirements, GDPR and Caldicott Guardianship
- Proficient in Microsoft Office (in particular Excel and Access)
- Proficient in industry standard software (eg Sage, Kerridge, VISTA, V8 Systems) and bespoke software
- Experience of stakeholder management and providing excellent customer service to various clients, including vulnerable service users
- Skilled multi-tasker, with flexible, calm and collaborative approach
- Detail oriented, ability to understand whole picture, and multiple perspectives and requirements within it
References
- Alan, Boag, Country Manager, aboag@pharmanord.com, 01670 534900, Pharma Nord (UK) Ltd
- Neil, Henderson, PDI Centre Manager, n.henderson@stoneacre.co.uk, 0191 2969901, Stoneacre Silverlink
Affiliations
- Languages - currently learning Dutch and Finnish
- Music and cold water dipping
Timeline
Diploma - Customer Resource Management
NextGen Learning
2026.02 -
Data Coordinator
Pharma Nord (UK) Ltd
2018.02 - 2026.02
PDI Centre Administrator
Hodgson PDI Centre
2013.09 - 2018.02
Level 3 Maths - Quantitative Methods
Westgate College
2012.11 - 2013.07
Level 3 - Information Technology
Westgate College
2012.11 - 2013.07
Vehicle Administrator
Mainline UK
2011.09 - 2013.09
Receptionist / Medical Secretary
CAMHS
2009.07 - 2011.07
Advanced - Microsoft Access
Newcastle College
2006.06 - 2006.07
Database Manager
RVI Falls and Syncope Service
2006.06 - 2009.06
Marketing / Database / PA
North East Garages
2003.11 - 2006.06
Vehicle Admin / Marketing / Corporate Sales
Dutton Forshaw Land Rover
2002.11 - 2003.11
VSB / Dealer Transfer / Marketing
Equinox Business Partners
2000.04 - 2002.11
Voluntary Teaching Assistant in Microsoft Word and Excel
Adult Basic Education
1999.07 - 2000.04
Higher National Diploma - Business Management
Newcastle College
1996.09 - 1999.07
BTEC National Certificate - Business & Finance
Matthew Boulton College
1995.01 - 1996.01
GCSEs - Maths, English and Physics
Ponteland High School
1990.09 - 1993.06