Dawn Howes
Loddon,Norwich
Summary
Senior property manager with extensive expertise in tenant relations and property oversight. Manages a diverse portfolio exceeding 200 properties, ensuring optimal asset performance through proactive maintenance and effective communication. Proficient in dispute resolution, fostering positive relationships that enhance tenant retention.
Overview
15
15
years of professional experience
Work History
Senior Property Manager
Starkings & Watson Estate Agents
Norwich
2023.05 - Current
- Coordinated maintenance inspections for 200+ properties, enhancing tenant communication and satisfaction.
- Completed pre-tenancy, in-tenancy, and post-tenancy inspections to confirm readiness.
- Identified repairs and improvements through detailed inspections and maintained property condition.
- Resolved tenant disputes diplomatically, maintaining positive relationships and minimising escalation.
- Advised landlords on property management and legal compliance, fostering long-term partnerships.
- Delivered prompt tenant support to answer queries and support retention.
- Handled emergency damage and urgent repairs to restore service quickly.
Property Negotiator
Shipmans Independent Estate Agents
2011.05 - 2023.04
- Negotiated sales and lettings agreements to secure optimal terms for sellers and landlords.
- Conducted comprehensive viewings that highlighted features and addressed buyer questions to enhance engagement.
- Conducted property viewings to highlight key features for buyers and tenants.
- Developed strong owner relationships through tailored advice and responsive service that fostered trust and loyalty.
- Created detailed property descriptions and photographs for marketing and online listings.
- Coordinated with solicitors, mortgage brokers, and other professionals to ensure seamless property transactions.
- Handled administrative tasks for property transactions from first enquiry to completion.
- Arranged property maintenance and repairs by liaising with contractors for quality standards.
- Provided prompt customer support to resolve queries and maintain satisfaction.
Education
Norwich
Skills
- Property management
- Property maintenance coordination
- Portfolio oversight
- Customer relationship management
- Communication and negotiation
- Conflict resolution
- Time management and self-motivation
- Positive attitude and customer service excellence
Hobbies and interests
- Dog care and walking
- Gardening
- Home baking
- Reading
Timeline
Senior Property Manager
Starkings & Watson Estate Agents
2023.05 - Current
Property Negotiator
Shipmans Independent Estate Agents
2011.05 - 2023.04
Norwich