Dawn Gumm

• Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
• Established effective classroom routines by providing high-quality practical support to teaching staff.
• Tutored students individually and in small groups to reinforce learning concepts from core subjects.
• Cultivated close working relationships with students, teaching staff and parents.
• Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
• Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
• Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
• Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
• Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
• Prepared positive, productive learning environments with engaging wall displays and effective resources.
• Helped teachers with lesson plan development, class preparation and student mentoring.
• Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
• Supervised students in wider school environments, offering reliable dining room, library and playground support.
• Provided safe, stimulating classroom environments to maximise student engagement and attainment.
• Maintained clean work place standards to comply with school guidelines and procedures.
• Oversaw students during recess and lunch breaks to maintain safe environment.
• Encouraged students to work together to complete projects and solve problems.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Taught students important learning, study and behaviour management skills for academic success.
• Organised class spaces and prepared materials for upcoming teacher lessons.
• Assisted teacher with using support equipment and computers during lessons.
• Offered students personalised support during in-class activities and projects.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
• Monitored children in spaces between classes, keeping disruptions to minimum.

• As a apprentice Nursery practitioner, I had Training in all aspects of the nursery setting
• This entailed liaising with parents, on the progress of each individual child updating Tapestry with individual learning plans and progress
• Engaging in group play designed for each age range and directed in such a way to learn whilst having fun and using our natural resources around us
• Changing of nappies in the privacy of other children first class hygiene to be carried out with full PPE worn at all times
• Each day entailed planning play with our seasons of the year , for example foam to simulate snow, in the winter
• Always being on hand to parents if they wanted to communicate any problems and advise the best we can to help make parent and child happy.
• Boosted literacy and numeracy attainment using innovative games and exercises.
• Delivered rich learning opportunities for children with diverse abilities.
• Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
• Created stimulating learning environments to motivate educational engagement and development.
• Applied paediatric first aid and managed incidents with calm and composure.
• Encouraged physical fitness and wellbeing through outdoor activities.
• Developed trusting relationships with children, parents and staff.
• Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
• Handled nappy changes and baby feeding while keeping detailed log sheets.
• Attended regular training opportunities to expand professional knowledge and further career progression.
• Planned creative activities to motivate and inspire children.
• Updated online learning journals with excellent systems knowledge.
• Oversaw key group of children and kept detailed progress observations.
• Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
• Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
• Supervised and supported children during meal times with strict attention to detail to mitigate risks.
• Promoted emotional and social development of children, encouraging learning through play and sensory activities.

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• Offered detailed advice on product and service benefits.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered prompt solutions to maintain customer satisfaction.
• Scheduled customer appointments and sent reminders to maintain active schedule.
• Recorded and processed customer data accurately.
• Established positive relationships with clients by going extra mile to build rapport.
• Recorded customer communications to maintain proper documentation.
• Tracked orders and processed refunds for new and existing customers.
• Liaised with team to develop strategies in improving customer service.
• Participated in staff meetings to discuss new developments.
• Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.

• I worked on the out patients haematology and oncology cancer ward
• My duties consisted of greeting patients, chaperoning them while with a doctor also taking their height and weight before appointment
• I had to be organised keeping record of patient's details
• Always being sympathetic to the situation in hand
• Stay at home mum + Add company name
• Monitored patient symptoms and progress to boost health outcomes.
• Updated first aid training to protect client welfare.
• Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.

• Taken time out to be a stay at home mum to my youngest daughter.
• Managed payroll by tracking employee hours and entitlements.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Verified items billed against items received, following up with vendors to reconcile variances.
• Reconciled all company accounts, including credit cards and expenses.
• Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
• Recruited and trained staff members to successfully manage store operations and generate sales.
• Nurtured effective brand image by building coordinated, integrated marketing strategies.
• Maintained strong working relationships with key stakeholders and company employees.

• Qualified in all aspects of Hair design, from styling, cutting and coloring the customers hair
• Educated to the level of Extension technician with (Balmain)
• Responsible for stock and accounts to include tax and utilities
• Customer service and complaints.
• Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
• Promoted and sold additional services and products, increasing salon revenue.
• Updated customer files with colour notes, preferences and services delivered.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Offered style catalogues and magazines showcasing hair style options.
• Trimmed, cut and shaped hair based on exact customer preferences.
• Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
• Set up workstations and treatment rooms with necessary products, equipment and supplies.
• Styled hair for large-scale events, including fashion shows and special hair expos.
• Offered highly skilled cut, colour and extension services to [Number]+ daily customers.
• Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
• Supervised staff performance in absence of management, maintaining faultless salon services.
• Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
• Purchased supplies to maintain full stock and inventory.
• Provided detailed instructions and treatment procedures to clients.
• Registered new clients and updated information of existing clients on logbook.
• Sanitised tools and equipment to maintain hygiene and safety protocols.
• Managed appointments and schedules to smooth workflow.

• Day to day running of a busy restaurant, responsible for the staff Rota and training, ordering of stock and stock control
• Customer service and complaints
• Cashing up at the end of the working shift
• Key holder, opening closing of business, barista skills
• Work well under pressure.

• Taken time out to be a stay at home mum to my middle daughter.

• Managing the day to day running of small Coffee Shop
• Cooking products to be sold for the day ahead, stock control, cash handling, customer complaints, Responsible for opening and closing of the business
• Educated in Health and Hygiene
• Classified

• Inbound C2B ,customer complaints ,track and trace of products and services across the 13 companies within Estee Lauder .Complying with Data protection ., Working for a local Free Newspaper selling advertising space to new and existing customers who entailed some cold calling and some warm leads
• Coming up with ideas to customers to promote their business
• Working to targets and earn commission
• Customer service and complaints.

• Taken time out to have my son

• Cold calling businesses to arrange for an appointment to discuss and promote their product, I worked on commission base if the appointment sold.

in English Lit, English Lang, Math, Science, Dance, Drama, Art, Computer Studies, Qualified in all aspects of hair design , Also qualified in Hair extensions ( Nano and keratin ) Qualified with Oakley academy and Balmain

Virtual College

Growth Mindset

Female Genital Mutilation,Recognising and Preventing

Open University Qualifications

Emotions & Emotional disorders

Understanding depression and Anxiety

Attachment in the early years

Early Development

Infection & Immunity

The family at the centre of early Learning

Educare

Being a key person in a Early years setting

Learning Through play

Effective Safeguarding

Getting to grips with EYFS

Improving Children’s Learning through play

Introduction to Yoga with young children

Sensory integration education

Understanding Sensory processing and integration in children ( for parents and carers )

The

Learning zone Award

Moving and Handling (Foundation/Refresher )E learning

Fire Safety induction

CACHE Level 2 Certificate in Understanding Autism.