Dawn Giles
Eastbourne,England
Summary
Kind, compassionate, helpful and hard working School Secretary/Receptionist for 12 years. Organised and proficient in multi tasking, prioritising and time management . Managed office operations, coordinated schedules, and facilitated smooth interactions between staff, students, parents and contacts. Boosted office efficiency by implementing new digital systems, leading to more structured and responsive administrative framework.
Committed to providing excellent customer service whilst meeting targets, supporting colleagues and creating a positive friendly working environment.
Overview
35
35
years of professional experience
Work history
School Secretary
East Sussex County Council
Eastbourne, East Sussex
2016.07 - 2022.04
- Demonstrated excellent customer service to create and maintain a warm, friendly environment for everyone.
- Developed and maintained positive relationships with pupils, parents, contacts and colleagues.
- Multi tasked and problem solved successfully.
- Assisted and supported colleagues in any way possible.
- Maintained accurate and up-to-date databases containing confidential information.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Scanned and uploaded documents into digital filing system.
- Charged parents for after school activities and ensured Invoices and payments were timely and debts closely and delicately managed.
- Created and managed spreadsheet analysis.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
School Receptionist
East Sussex County Council
Eastbourne, East Sussex
2010.09 - 2016.07
- Enhanced school's reputation for excellent customer service through courteous interactions with parents, students, staff and visitors.
- Carried out an array of reception and administrative tasks efficiently.
- Provided administrative support to colleagues.
- Handled sensitive information appropriately, maintaining strict confidentiality at all times.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
Teaching Assistant
East Sussex County Council
Eastbourne, East Sussex
2008.09 - 2010.09
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Prepared classroom materials to facilitate efficient lessons.
- Managed administrative tasks, aiding smooth running of the class.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Oversaw students during breaks to maintain safe environment.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Cultivated close working relationships with students, teaching staff and parents.
- Attended to injuries and any first aid or medical needs.
Shop assistant
Mccolls
Eastbourne, East Sussex
2002.09 - 2005.05
- Completed opening and closing duties in line with established schedule.
- Worked energetically to maintain efficient operations during peak trading hours.
- Totalled bills using maths skills and maintained accurate till count.
- Handled cash register efficiently, ensuring accurate transactions.
- Greeted every customer warmly, promoting friendly atmosphere.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Collaborated effectively with team members during busy periods.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Managed stock levels on shop floor for continuous product availability.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Accounting clerk
E.O Culverwell Ltd
Lewes, East Sussex
1987.06 - 2002.02
- Invoiced customers.
- Debt investigation.
- Stock control.
- Reception duties/customer service.
Education
GCSEs - English,Maths,Craft Design Technology,Chemistry
Hampden Park Secondary School
Eastbourne, East Sussex 09/1980 - 07/1985
Skills
- Excellent customer service
- Kindness and empathy
- Organised
- Multitasking and prioritising
- Appointment scheduling
- Time management
- Clerical tasks
- Computer literate
- Attention to detail
- Meticulous record keeping
- Professional
- Confidentiality
- Helpful
- Team player
- Flexible
Affiliations
- I enjoy walking and reading
References
References available upon request.
Timeline
School Secretary
East Sussex County Council
2016.07 - 2022.04
School Receptionist
East Sussex County Council
2010.09 - 2016.07
Teaching Assistant
East Sussex County Council
2008.09 - 2010.09
Shop assistant
Mccolls
2002.09 - 2005.05
Accounting clerk
E.O Culverwell Ltd
1987.06 - 2002.02
GCSEs - English,Maths,Craft Design Technology,Chemistry
Hampden Park Secondary School
09/1980 - 07/1985