Dawn Fraser
Brierie Hills,Houston
Summary
I am a mature professional with extensive experience and desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Travel Consultant
Inteletravel
Renfrewshire
07.2023 - Current
- Researched travel destinations and provided tailored recommendations for clients.
- Coordinated booking processes for flights, hotels, and tours using industry-specific software.
- Assisted clients with itinerary planning to ensure seamless travel experiences.
- Promoted special travel packages and offers through social media campaigns and newsletters.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Developed customized travel plans to meet customer needs and preferences.
- Searched and confirmed travel reservations for customers.
Company Director
Pawsome Walks and Grooming Ltd
Renfrewshire, Scotland
01.2020 - 07.2023
- Established a business and renovated the facility
- Promoted the company and expanded the customer base
- Hired and trained staff effectively.
- Oversaw daily operations of grooming and walking services to ensure quality.
- Trained new staff on grooming techniques and customer service standards.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
- Coordinated marketing efforts to promote services in the local community.
- Fostered relationships with clients to build a loyal customer base.
- Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
- Ensured compliance with applicable laws, regulations and policies.
Office Manager
Landsea Maintenance Services Limited
Glasgow
08.2008 - 12.2019
- Managed daily office operations, including invoicing and payment tracking
- Handled new inquiries, ensuring timely and effective responses
- Managed daily office operations and ensured efficient workflow.
- Coordinated staff schedules and maintained office supplies inventory.
- Maintained records of office expenses and processed invoices accurately.
- Supported team projects by providing research and administrative assistance.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Reservation Agent
British Airways
Glasgow
08.1993 - 08.2008
- Responsible for selling flights, hotels, insurance and car hire to gold and premium club members ensuring team targets were met in all areas and customer service standards were met
- Managed customer inquiries through phone and email communication.
- Processed flight reservations and changes efficiently using airline systems.
- Assisted passengers with ticketing issues and provided travel information.
- Coordinated special requests for passengers such as meal preferences or seating.
- Maintained up-to-date knowledge of flight schedules and airline policies.
- Collaborated with team members to resolve booking discrepancies quickly.
- Delivered excellent customer service, ensuring a positive travel experience.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Provided customers with information on hotel services, amenities, and packages.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
- Identified opportunities for cross-selling other products or services.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Facilitated customer inquiries by aligning customer needs with property sales and viewings
Cabin Crew
Air 2000
- Responsible for safety of passengers on board sales
Skills
- Client networking
- Social media
- Exceptional customer service
- Marketing and promotion
Personal Information
- Date of Birth: 09/01/64
- Gender: Female
- Nationality: British
- Marital Status: Married
- Place of Birth: Northumberland
Timeline
Travel Consultant
Inteletravel
07.2023 - Current
Company Director
Pawsome Walks and Grooming Ltd
01.2020 - 07.2023
Office Manager
Landsea Maintenance Services Limited
08.2008 - 12.2019
Reservation Agent
British Airways
08.1993 - 08.2008
Cabin Crew
Air 2000