Summary
Overview
Work History
Education
Skills
Languages
Custom
Affiliations
References
Timeline
Generic

Dawn Farrugia

Devizes,Wil

Summary

Dedicated professional with extensive experience in retail management and customer service. Demonstrates exceptional skills in effective communication, time management, and handling difficult situations with composure. Proficient in cash handling, payroll, inventory management, and project scheduling. Adept at providing personal assistance and caregiving with a genuine interest in helping customers. Strong computer skills including SAP Workplace, digital filing, and document preparation. Career goal: to leverage expertise in technology proficiency and assistant roles to enhance operational efficiency within a dynamic organisation.

Overview

24
24
years of professional experience

Work History

Personal Assistant

Craig Speakman
Trowbridge, Wiltshire
09.2022 - 09.2024
  • Assisted with mobility and personal hygiene needs
  • Medication administration
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Hoisting
  • Light housework
  • Planning days out with Craig
  • Helping with Craig cook Meals for his family
  • Supported Craig in achieving fulfilling lifestyle despite paraplegia
  • Assisted with medicine and stock counting, ordering and replenishing.

Care Assistant

Abi Care Services
Bradford-on-Avon
11.2021 - 08.2022
  • Community care
  • Personal care
  • Medication administration
  • Hoisting/ stand aids
  • Light housework
  • Making sure they have all their needs
  • Showering and bathing

Store manager

Gregg's
Trowbridge
08.2019 - 11.2021
  • Opening and closing shop
  • Rotas
  • Preparing bake off
  • Ordering stock
  • Daily stock count
  • Delivering excellent customer service and working as team
  • Driving sales
  • Doing end of day, cashing up and banking
  • Oversaw planning and execution of targeted sales and marketing strategies.

Greggs supervisor

Euro Garages
Fareham
01.2019 - 08.2019
  • Opening and closing the store
  • Preparing the bake off
  • Ordering stock
  • Daily stock count
  • Delivering excellent customer service and working as a team
  • Driving sales
  • Doing end of day, cashing up and banking

Senior Care Assistant

The-Help
Fareham
08.2018 - 01.2019
  • Client reviews
  • Spot checking
  • Updating mar charts
  • Infield training
  • Supporting the carers
  • Office work
  • Making phone calls and answering the phones
  • Community care
  • Personal care
  • Medication administration
  • Hoisting
  • Light housework
  • Showering and bathing
  • Stoma and catheter care

Care Assistant

The-Help
05.2018 - 07.2018
  • Community care
  • Personal care
  • Medication administration
  • Hoisting
  • Light housework
  • Making sure they have all their needs
  • Showering and bathing
  • Looking after all the clients needs

Care Assistant/Support Worker

Ashwood Care
Gosport
04.2017 - 05.2018
  • Community care
  • Personal care
  • Medication administration
  • Hoisting/ stand aids
  • Light housework
  • Making sure they have all their needs
  • Showering and bathing

Support Worker

Leonard Cheshire Disability
Gosport
07.2015 - 04.2017
  • Responsibilities
  • Day to day care
  • Personal care
  • Medication administration
  • Sits
  • Light housework
  • Hoisting
  • Bathing showering

Manager

Borsalino
Venice
10.2008 - 03.2010
  • Company Overview: Venice Italy
  • Serving and advising customers
  • Taking payments
  • Helping customers to find the goods they require
  • Stock Management
  • Displaying goods in an attractive way
  • Arranging window display
  • Handling complaints
  • Arranging weekly hours on Rota
  • End of day Cashing
  • Venice Italy

Sales Assistant

Silesly
Venice
09.2004 - 04.2008
  • Company Overview: Venice Italy
  • Serving and advising customers
  • Taking payments
  • Helping customers find the goods they require
  • Venice Italy

Sales Assistant

Adidas Sport
Portsmouth
07.2000 - 03.2003
  • Company Overview: Portsmouth
  • Serving and advising customers
  • Taking payments
  • One to one sales
  • Cashing up tills
  • Keeping the shop tidy and clean
  • Team work
  • Stock room work
  • Portsmouth

Education

GCSEs - English

Crofton Secondary School

Skills

  • Effective communication and assistance
  • Time Management and Patience
  • TELEPHONE
  • THOUGHTFUL
  • Key Holder
  • Sales
  • Retail Management
  • Customer Service
  • Cash Handling
  • Schedule Management
  • Project Scheduling
  • Merchandising
  • Payroll
  • Personal Care
  • Personal Assistance and Caregiving
  • Ability to work as part of team
  • Polite, thoughtful and friendly attitude
  • The ability to handle complaints and difficult situations
  • Computer skills
  • Technology Proficiency and Assistant Expertise
  • Professional telephone etiquette
  • SAP Workplace
  • Work diary management
  • Document preparation
  • Attention to Detail
  • Risk Assessment
  • Inventory management
  • Travel arrangement
  • Digital filing
  • File handling

Languages

Italian
Beginner
Italian
Intermediate

Custom

  • A genuine interest in helping customers
  • Excellent communication skills
  • Ability to work as part of a team
  • Polite, thoughtful and friendly attitude
  • Patience and calmness under pressure
  • Ability to handle complaints and difficult situations
  • Computer skills
  • Ability to use technology
  • Good telephone manner

Affiliations

  • Car shows, Dog walking, spending time with my family

References

References available upon request.

Timeline

Personal Assistant

Craig Speakman
09.2022 - 09.2024

Care Assistant

Abi Care Services
11.2021 - 08.2022

Store manager

Gregg's
08.2019 - 11.2021

Greggs supervisor

Euro Garages
01.2019 - 08.2019

Senior Care Assistant

The-Help
08.2018 - 01.2019

Care Assistant

The-Help
05.2018 - 07.2018

Care Assistant/Support Worker

Ashwood Care
04.2017 - 05.2018

Support Worker

Leonard Cheshire Disability
07.2015 - 04.2017

Manager

Borsalino
10.2008 - 03.2010

Sales Assistant

Silesly
09.2004 - 04.2008

Sales Assistant

Adidas Sport
07.2000 - 03.2003

GCSEs - English

Crofton Secondary School
Dawn Farrugia