Dawn Davies

• Complete accurate, thorough reporting on CDPSoft, Updating Dynamics. Regularly monitoring staff performance against contactual requirements from Housing Support Grant. Supporting clients with complex needs, Assessing their support needs, completing support plans and risk assessments.
• Complete Benefit Check, Apply for Benefits, i.e. Attendance Allowance, PIP, Carers Allowance, Severe Disability premium, Universal Credit, Housing Element, Housing Benefit, Council Tax reduction, Pension Credit, Guaranteed Pension Credit.
• Complete budgeting plans
• Provided person-centred advice and guidance, aiding customers progress towards independent living.
• Complete referrals to Citizens Advice, Community Mental Health Team, Community Drug and Alcohol Team, contact GP on a customers behalf
• Ensured customers feel confident in effective budgeting and rent payment through agreeing budget plans and advice
• Identifying safeguarding and reporting, Completing A1 and C1.

Supporting tenants in their own homes, applying for housing related benefits, completeing safety checks, testing fire alarms, Emergency pullcords, legionella checks, reporting repairs, Ateending emergencies on the OOH rota.

• Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
• Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
• Evaluated impact of social care and identified opportunities to improve service.
• Collaborated with health and welfare providers, boards and funding bodies on service provisions.

• Upsold catering packages with reasonable prices to acquire more customers.
• Worked with chefs to plan menus according to client needs and budgets.
• Customised appetisers, main courses and desserts for small and large events.
• Hired and trained both permanent and temporary staff members.