Waitress and Host
Hotel De Vere Beaumont Estate
Old Windsor, Windsor and Maidenhead
10.2022 - 09.2025
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.