Dawn Beaumont
Canvey Island,Essex
Summary
Results-driven professional with expertise in internal, engaging communication, Stakeholder management, budget management, and a passion for delivering great customer service. Proficient in demonstrating strong leadership and accountability. Recognised for my determination and commitment to delivering results in my role and when supporting colleagues. A demonstrative passion for continuous improvement and problem solving. Committed to leveraging these skills to enhance operational efficiency and drive organisational success.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
Work history
Retail Communications Executive
TUI UK&I
2024.12 - Current
- Establishing key relationships with internal and external stakeholders, contributing towards short, mid and long-term success of the company.
- Streamlining communication processes and methods to enhance our Retail team productivity and efficiency.
- Enhancing audience engagement by implementing creative, actionable and engaging communication.
- Involvement in planning and orchestrating corporate events, strengthening relationships with stakeholders.
- Reviewing and editing promotional materials and methods ensuring consistency in brand messaging across all platforms.
- Facilitating successful product launches to increase the Retail market share.
- Analysing detailed reports on weekly trading activity and providing insightful observations and recommendations to Senior Leadership Team
Retail Standards Executive
TUI UK & Ireland
2021.01 - 2024.12
- Reviewed internal policies and knowledge database to boost retail efficiency.
- Analysed budget data for the Retail Standards team, expediting invoice processing within service agreements.
- Networked with internal stakeholders to foster continuous efficiency improvements.
- Streamlined company policies, enhancing staff productivity.
- Cultivated a collaborative work environment, improving team performance.
- Integrated latest technology solutions into daily operations.
- Established key stakeholder relationships, contributing to long-term success.
Retail Standards Manager (Secondment)
TUI UK & Ireland
2023.01 - 2024.04
- Implemented and continuously reviewed operational policies for circa 3000 retail colleagues.
- Led projects to enhance efficiencies while ensuring customer-centricity and compliance.
- Managed budget allocation of £900k, identifying cost-saving opportunities to prevent overspending.
- Delivered presentations to all organisational levels, engaging with senior leadership to build relationships.
- Developed two direct reports through regular coaching and support, maintaining exceptional service standards.
- Collaborated with team members to manage expectations and address enquiries promptly.
- Streamlined processes for both physical estates and remote teams to optimise performance.
Senior Retail Manager
TUI UK & Ireland
2005.02 - 2021.01
- Initiated career in 2005 with First Choice as Foreign Exchange Advisor, soon becoming Assistant Retail Manager by 2007.
- Achieved promotion to Retail Manager in 2008, being among first Managers to transition to Thomson.
- Advanced to Senior Retail Manager in 2017, directing a team of fourteen towards operational excellence and commercial success.
- Conducted staff appraisals, promoting continuous improvement within the team.
- Organised promotional events that effectively drove footfall during busy periods.
- Conducted training and development sessions to enhance employee skills and performance.
- Developed team's product knowledge, resulting in increased store sales.
- Established collaborative partnerships with key stakeholders for successful promotional activities.
- Led team in delivering outstanding customer service, resulting in increased customer satisfaction.
Education
GCSE -
Woodlands School
Basildon, EssexSkills
- Microsoft Office applications
- Budget management
- Customer service
- SAP invoicing and purchase orders
- Leadership
- Effective communication
- Influential communication
- Process improvement
- Public speaking
- Problem solving
Accomplishments
Regional award for Retail Manager for the Year in 2019
Achieved an exceptional rating on 2 consecutive annual performance reviews
Currently undertaking a Level 5 Operational Management Apprenticeship
Timeline
Retail Communications Executive
TUI UK&I
2024.12 - Current
Retail Standards Manager (Secondment)
TUI UK & Ireland
2023.01 - 2024.04
Retail Standards Executive
TUI UK & Ireland
2021.01 - 2024.12
Senior Retail Manager
TUI UK & Ireland
2005.02 - 2021.01
GCSE -
Woodlands School