Tewdroes Wolde

Sea Containers (250 capacity) & Rose Court (300 capacity)

• Oversaw day-to-day operations across two high-capacity venues, managing a team of 20 casual staff, one Assistant Manager, and one Supervisor.
• Successfully streamlined banquet set-ups tailored to specific event requirements, resulting in enhanced customer satisfaction and operational efficiency.
• Conducted regular site audits to ensure consistent adherence to health & safety, hygiene, licensing, and best practice standards across both sites.
• Led multi-site catering and hospitality operations, delivering conferences, weddings, and retail catering services with a proven track record in identifying and implementing effective business development opportunities.
• Maintained and enforced brand service standards, ensuring exceptional customer experience across all events.
• Controlled departmental budgets, monitored performance targets, and managed cost controls to optimize financial performance.
• Partnered with Sales & Events teams to ensure seamless execution of client events, from planning through to delivery.
• Played a key role in recruitment, training, and development of staff, fostering a motivated and service-focused team culture.
• Acted as Duty Manager when required, supporting the General Manager in strategic initiatives and project roll-outs.

• Manage complex luxury events with 15 flexible function suites, Sopwell House can accommodate conference and event bookings of all sizes, cocktail reception for up to 700 people, weddings, sports team, tillered corporate events and social events.
• Supervised external contractors to achieve successful events.
• Negotiated costs with suppliers to meet client event budgets.
• Managed large-scale events from initial planning to successful completion.
• Designed event set-up and displays to match client requests.
• Led tours for customers planning events, weddings and conferences.
• Managed over 85% positive feedback and increase customer retention by 10%
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Monitored health and safety measures for guaranteed compliance.
• Fostered positive employee relationships through communication, training and coaching.

• Manage social and corporate events with 16 flexible function suites, Syon park can accommodate conference and event bookings of all sizes, cocktail reception for up to 400 banquet, 400 - 700 drink reception people, weddings, sports team, tillered corporate events and social events
• Ensured positive customer experiences by implementing effective quality assurance practices such as introducing feedback app after event
• Closely managed subcontractors to ensure cost-effective services were provided in line with allocated budgets
• Oversaw all aspects of department operations and team member in production, safety, equipment, performance, quality and records management
• Proactively identified and solved complex problems that impacted operations management and business direction
• Always look for new way to deliver event
• Enhanced customer satisfaction ratings by resolving issues efficiently
• Achieved maximum performance across safety, maintenance, and production metrics
• Supported company growth by working constructively with sales team members to generate new business opportunities in line with service levels and budgeted costs
• Delivered exceptional customer service to grow business, resolve issues and maximise customer experience

• Managed, 37 exceptional spaces for a wide range of conferences, exhibitions, meetings, training and weddings. The Grand Hall accommodate up to 750 guests theatre style and 1,500 guests for a drinks reception and 1000 banquet.
• Overseeing hiring, orienting and training to ensure maximum revenue
• Organising training programmes enhancing job skills and performance
• Forecasting and scheduling work shifts to staff according to their speciality
• Considering future bookings with clients and organising pre-event meetings
• Using exit interview with client to enable improved service and secure future booking
• Maximised profitability, promoting services at relevant conferences, workshops and meetings
• Trained and mentored 30 permanent & casual staff to consistently meet and exceed service target KPIs
• Coordinated minim of 10 events throughout 14 banquet and meeting spaces, including weddings, reunions and corporate meetings.

• Manage huge two ballroom with capacity for up to 1,350 guests,
• Following up daily satisfaction survey and maintaining improvement
• Maximising productivity and optimising sales
• Providing effective leadership to teams involved ensuring targets are met or exceeded for hotel and individual development
• Conference and Event operation service, Running conference or banqueting events
• Obtained required permits and risk assessments for all types of events, ensuring smooth-running planning and implementation
• Tracked event performance using post-event metrics, preparing regular evaluation reports for operation using salt.

• Essential Services and Health and Safety

• During pandemic looked after current hotel maintenance department where picked up lot of new skill such as:
• Hotel BMS
• Bed room AC, light fixtures, door locking system i.e
• Vision and plant room
• Conducting site inspections and identifying areas requiring extra maintenance work
• Supervising maintenance workers
• Performing minor on-site repairs
• Scheduling contractors for major repairs as required
• Staying on-call and responding to emergency maintenance needs