Hi, I’m
Davina Segun-Agoye
MSc International Human Resources Management (Student)
Aberdeen,ABE
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Human Resources Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career in serving customers to the next level.
Overview
4
years of professional experience
4
years of post-secondary education
2
Certifications
Work History
CadSync ConsultsAbuja
Customer Management Intern
03.2023 - 09.2023
Job overview
- Utilized critical thinking skills and decision making skills to work effectively with minimal supervision.
- Resolved 25-50 customer complaints daily while prioritizing customer satisfaction and loyalty. This shows empathy and communication skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes. This shows teamwork skills.
- Kept accurate records to document customer service actions and discussions.
Intentional Living ConsultsAbuja
Customer Service Representative
01.2020 - 03.2023
Job overview
- Answered approximately 35 customer telephone calls promptly to avoid on-hold wait times. This shows time management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. By strengthening soft skills and utilizing proactive support.
- Updated account information daily to maintain customer records.
- Provided primary customer support to internal and external customers.
Education
University of AberdeenScotland
Master of Science from International Human Resources Management
09.2023 - Current
University Overview
- Continuing education in Context of HRM, Employment Relations - The Domestic and International Context, Leadership Challenge and Learning, Development and Knowledge Management.
Coventry UniversityEngland, United Kingdom
Bachelor of Science from Oil, Gas And Energy Management
09.2018 - 11.2021
University Overview
- Completed relevant courses like
- Downstream Oil and Gas Business .
- Project Management.
- Health, Safety and Environment in the Industry.
- Member of Afro-Carribean Society.
OnCampus CoventryCoventry University
Foundation Program from Science
09.2017 - 05.2018
Skills
SalesForce CRM
Verbal and Non-verbal Communication Skills
Critical Thinker
Teamwork
Time Management and Multitasking
Digital Skills
Strategic sales knowledge
Report preparation
Stocking and replenishing
Recordkeeping strengths
Multi-line phone talent
Certification
CIPD 3 - guaranteed on graduation date
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
University of Aberdeen
Master of Science from International Human Resources Management
09.2023 - Current
Customer Management Intern
CadSync Consults
03.2023 - 09.2023
Customer Service Representative
Intentional Living Consults
01.2020 - 03.2023
Coventry University
Bachelor of Science from Oil, Gas And Energy Management
09.2018 - 11.2021
OnCampus Coventry
Foundation Program from Science
09.2017 - 05.2018