Davina Davies
Colne,Lancashire
Summary
I am very dedicated and professional with a strong background in customer service and administrative tasks. I can display exceptional multitasking abilities, creativity, and innovation in problem resolution. Proven expertise in client liaison, meeting coordination, and customer relations. Committed to enhancing operational efficiency and delivering outstanding service.
Overview
18
18
years of professional experience
Work history
Student
UCLAN
Burnley, Lancashire
2021.09 - Current
- Developed excellent time management skills during university studies.
- Built up strong computer literacy whilst taking online courses in digital media.
- Conducted research for final year project, developed analytical skills.
- Gained valuable team working experience by participating in multiple group projects.
Support worker
Autizma
Colne, Lancashire
2019.01 - 2024.08
- Assisted in maintaining a clean environment for improved client health.
- Encouraged social integration by facilitating community involvement opportunities.
- Assured safety measures were met to prevent falls or accidents.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Bartender
Admiral Lord Rodney
Colne, Lancashire
2015.03 - 2016.11
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Collaborated with team members to provide seamless service during busy periods.
Carer
Janet Abrahams
Colne, Lancashire
2012.05 - 2016.06
- Provided exceptional care to an elderly lady assisting with daily tasks.
- Encouraged social interaction for improved mental health
- Improved the ladies comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Administered medication, ensuring correct dosage and timing.
- Ensured proper nutrition by preparing healthy meals for patients.
- Offered companionship to reduce feelings of loneliness.
- Assisted with mobility to ensure safety and prevent accidents.
- Worked collaboratively with other carers to provide comprehensive service.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem.
Web developer
Self-employed
Colne, Lancashire
2006.10 - 2012.04
- Streamlined user experience by implementing responsive web design.
- Developed dynamic and interactive websites for enhanced user engagement.
- Improved website efficiency with the use of JavaScript, HTML and CSS.
- Created visually appealing sites that met all design requirements to increase client satisfaction.
- Designed mobile-based features which attracted a larger audience base.
- Updated job knowledge by tracking emerging internet technologies, keeping skills up-to-date.
- Established and promoted design guidelines, best practices and standards to maintain quality of work.
- Ensured websites were accessible across multiple platforms and devices for improved reach.
- Tested websites in various browsers and devices to ensure consistency.
Education
Bachelor of Science - Psychology
UCLAN
Burnley, Lancashire 2021.09 -
GCSEs - Maths
Burnley College
Burnley 2020.09 - 2021.04
GCSEs - English
Burnley College
Burnley 2020.09 - 2021.06
Certificate of Higher Education - Community and social policy and practice
UCLAN
Burnley 2020.09 - 2021.06
Skills
- Customer Service
- Multitasking
- Creativity and innovation
- Problem Resolution
- Administrative tasks
- Client liaison
- Meeting coordination
- Customer relations
Timeline
Student
UCLAN
2021.09 - Current
Bachelor of Science - Psychology
UCLAN
2021.09 -
GCSEs - Maths
Burnley College
2020.09 - 2021.04
GCSEs - English
Burnley College
2020.09 - 2021.06
Certificate of Higher Education - Community and social policy and practice
UCLAN
2020.09 - 2021.06
Support worker
Autizma
2019.01 - 2024.08
Bartender
Admiral Lord Rodney
2015.03 - 2016.11
Carer
Janet Abrahams
2012.05 - 2016.06
Web developer
Self-employed
2006.10 - 2012.04