Emmanuel Chukwuezi

• Committed to consistent revenue growth of Salesforce and its enterprise products in Northern Europe, UKI, The Netherlands , Germany ,France and Africa .
• Manage over 50 customer calls per week.
• Build and maintain strong client relationships to drive business growth.
• Develop thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Develop and deliver compelling technical ,deep dive demo presentations to key customers to position products and services.
• Track sales data for analysis and forecasting.
• Communicating directly with potential customers, fielding initial calls to elicit full business proposals.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

My Accomplishments:

• Secured 9 high-value accounts against the competition by delivering effective customer solutions, and promoting compelling business value use cases ,expansion opportunities.
• Moved 20 CBU EOI,s -Commercial Business Unit Expression of Interests valued at 400k USD ACV to Opportunity stage 2 within my 1st 60 days on the role; increasing sales by 6% for my team for Q4 FY22.

• Responsibility for the Nordic Enterprise customer’s journey, which includes onboarding through client renewal & expansion
• Assisted customers with onboarding and product setup to foster successful adoption and usage
• Responsible for reaching adoption and NDR targets
• Develop campaigns and strategies to enhance experience, retention, and digital engagement
• Leverage tools and technology to deliver value to multiple accounts through Solutions SME,ECS, 1: many programs; creating email campaigns, webinars, new collateral, and hosting weekly Sales Cloud +Lightning Platform office hours.
• Coordinate and strategize with Growth Marketing for your assigned segment of customers
• Work with the product team to manage product requests with strategic accounts within book.
• Analyze data within your assigned segment to determine outliers that may need intervention
• Create and deploy digital support content using Google Doc & Quip to enable and educate to increase customer retention
• Identify accounts likely to churn based on usage data, customer engagement, queries. Develop strategies to retain and save these high-risk accounts
• Address escalating client issues with speed and urgency, orchestrating resources across the company as appropriate
• Driving product adoption through usage patterns, login analytics
  
  
  
  

• Managing and retaining a select portfolio of strategic premier accounts in Northern Europe, as well as supporting them in their Lightning Platform migration ,and Core Cloud implementation journey across Marketing Cloud, Sales Cloud ,and Revenue/CPQ Cloud.
• Enabled customers and their teams speed up their sales, marketing and revenue growth, across every channel.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Suggested solutions and innovative ideas to meet client needs.
• Partnered with internal Salesforce CSG resources to present additional value and expertise to clients.
• Managed existing strategic accounts and identified new business opportunities to achieve success and revenue objectives.
• Built and expanded relationships by delivering customer insights to drive sales, repeat business opportunities and increase market share.
• Created customer support strategies to increase feature adoption, business value and improve customer retention.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cultivated customer loyalty, promoted repeat business, and improved adoption of the Salesforce Platform.
• Collaborated with cross-functional teams to deliver successful product implementations.
• Responded to customer requests for products, services, and company information.
• Delivering Success Accelerators which are targeted engagements designed to increase product awareness, provide industry best practices, and drive business transformation to improve customer adoption, overall product value, best practices, consumption, and client retention.
  

My Accomplishments:
-Collaborated with Red Account team on high profile renewal CSRs and cases
-Top 5% performer for FY19 across all INTL CSG Success Hub i.e APAC, LATAM & EMEA
- Highest number of CSRs-Customer Success Requests /cases closed in EMEA : 70% CFT Utilization, 4.75 CSAT and 121 completed cases within 1st 60 days as a new hire from Apple.