Davina BEARD

• Accountable for the strategic and business-focused sections of data profiling solution HLD.
• Collaborated with data team to develop reporting dashboards using Looker for hotel chain.
• Documented IDAM discovery for higher education alongside team, producing recommendations and target operating model.
• Leading runway team for US-based pawn broker's Point of Sale migration programme which included investigating & producing PoCs for AI to be used to support product recognition & pricing.
• Used AI agent to speed up story writing in Jira.

• Established and led Business Analysis function for fast-growing PropTech start-up, implementing best practices and scalable processes to support rapid business growth and cross-functional delivery.
• Primary BA contact for Data Platform, collaborating with stakeholders to elicit, prioritize, and document requirements, ensuring alignment with strategic business objectives.
• Worked with data professionals to deliver Power BI dashboards and data visualizations, enabling data-driven decision-making and providing actionable insights to product and leadership teams. This helped highlight to sales team where needed to focus there effort for signups.
• Worked with integration team to ensure that APIs were sending & receiving quality & clean data to platform from other property portals. I was responsible for reviewing API specs to ensure they matched what engineering teams were building from business requirements

• Was awarded MERIT grade on completion of HomeServe Leadership Programme.
• Led team of 10 BAs, nurturing talent to enable promotion within team.
• Implemented all BA processes from inception to optimise operations.
• Facilitated daily stand-ups to enhance cross-product collaboration and awareness.
• Accountable for and conducted global feasibility study on Content Management Systems, preventing project failure.
• Primary BA contact for collaboration with external agency and users to launch MVP for HomeServe mobile app.
• Performed data analysis for live chat pilot, creating dashboard to support business case to prove that traffic was live chat reduced telephone calls so would support busniess goals.
• Encouraged knowledge-sharing within BA team to foster development and expertise.
• Utilised Google Analytics to understand user bahaviour, track conversion & obtain audience insights.

• Led post-implementation changes for Northgate Resourcelink, establishing strong relationships with payroll leadership.
• Served as lead Business Analyst on strategic Finance project, introducing Global Chart of Accounts into Open Accounts (OA).
• Managed configuration of Salesforce (SFDC) CRM, ensuring alignment with project requirements after completing ADM201 course.
• Collaborated with Sabio to define configuration setup requirements, documenting permissions and codes for telephony routing.
• Oversaw all change management as subject matter expert, liaising with internal telephony team post-implementation.
• Conducted impact assessments for SaaS application releases, managing regression testing for new features and functions.
• Analysed bespoke change requests for Rentokil Initials, collaborating with implementation partners to deliver developments.
• Contributed to establishment of 'People Services' by supporting integration of Workday HRS and Avaya VoIP systems.

• Assessed content and technical impacts of proposed web projects within ecommerce team.
• Collated business requirements through workshops and stakeholder engagement, documenting changes.
• Created functional and technical specifications in collaboration with developers.
• Managed overall testing process, including writing test scripts and overseeing user acceptance testing.
• Established strong relationships across all business areas, serving as lead business analyst.
• Primary BA for price and product changes on npower.com with quick turnaround in competitive market.
• Delivered all digital aspects of English Football League sponsorship, including a new energy product.
• Replaced static FAQs with CRM tool to enhance customer self-service and reduce inbound queries.

I progressed through several roles with Zurich which led me from
Insurance Claims to Business Analysis.

• I provided business analysis expertise for multiple IT change projects at Zurich Insurance.
• Gathered and documented functional and non-functional requirements through stakeholder engagement.
• Collaborated with business users and external software suppliers to ensure requirement fulfilment.
• Resolved build and testing issues promptly to maintain project timelines.
• Established strong relationships with internal and external customers to enhance collaboration.
• Acquired knowledge of UML and ERM methodologies through practical experience and training.
• Successfully implemented compliant changes, delivering accurate requirements and managing testing effectively.
• Coordinated user acceptance testing across various geographical locations in the UK through consistent communication.

Dates - Company/Employer - Position Held

1997-2000 Touchline Insurance Snr Claims Negotiator/Team Lead
1993-1997 Eagle Star Direct Claims Negotiator
1991-1993 Bennetts Insurance Insurance Clerk & Claims Adviser
1989-1991 Endsleigh Insurance Insurance Clerk
1987-1989 Southampton University Audiology Technician