Summary
Overview
Work history
Education
Skills
Certification
Interests
Affiliations
References
Timeline
Generic

David Tendai Mlilo

Liverpool,Litherland

Summary

I'm organised, technology enthusiastic, positive thinking person with proven ability to learn quickly. I'm open, approachable and can adapt. I am capable of achieving personal objectives and I prioritise action and meet deadlines. I am extremely ambitious, goal oriented with a clear and concise vision of future objectives.


Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.


Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement.

Overview

10
10
years of professional experience
9
9
years of post-secondary education
3
3
Certification

Work history

Sales Representative / IT Technician

DopeTech Zimbabwe
Harare, Harare, Zimbabwe
07.2017 - 01.2024
  • Managed customer lines for minimum wait times and high satisfaction.
  • Performing sales functions
  • Generating new business and finding new business leads
  • Advertising and marketing to potential clients
  • Maintenance of back and front hardware and software
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • General desktop support
  • Conducts briefing and demonstration for users and clients to enhance system productivity
  • Customer Care (helping clients with IT software and hardware related issues)
  • Sourcing software for clients and hardware for clients
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Prepared invoices for customers with large orders or special sales types.
  • Oriented users to operate new software and computer equipment.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Supported network and infrastructure, achieving optimal performance and connectivity.
  • Tracked computer system and network performance to identify root causes of issues.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Documented repairs in log book to maintain accurate records.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Scheduled upgrades and regular maintenance to maintain smooth workflow.
  • Managed and maintained user accounts, permissions and security settings in Active Directory.
  • Leveraged strategic networking to create new business opportunities.
  • Stayed current on processes and procedures to offer relevant assistance.

Hardware & Software Technician

Nanotech Corporation
Harare, Harare, Zimbabwe
01.2014 - 05.2017
  • Performing routine preventive maintenance on hardware and software
  • Conducts briefing and demonstration for users and clients to enhance system productivity
  • Providing clients and users with Security Software Support
  • Security Software Product Packaging
  • Providing eSCAN Security Software training
  • Selling eSCAN Security software licences
  • Maintenance of back and front software and hardware
  • Customer Care (helping clients with IT related issues)
  • Advising clients on ideal products suitable for their purposes
  • Maintaining and repairing I.T
  • Equipment
  • Helpdesk support
  • Server and network analysis and support
  • Setting up hardware and installing and configure software and drivers
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Providing technical support on-site or via phone or email
  • Configurations of network devices (servers, routers, printers, tablets, laptops, phones, etc.)
  • Network administration on broadband and wireless routing
  • Remote desktop support for users and clients
  • Computer assembling and testing
  • Router and network configurations
  • Operating system installation and licensing
  • Backup and disaster management
  • Setting up of Local Area Network (LANs) and Wide Area Network (WANs)
  • Providing support for eSCAN Security Software
  • Networking (cabling, router installations, setting up networks and workstations)
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Arrange maintenance sessions to discover and mend inefficiencies
  • Keep records of repairs and fixes for future reference
  • Offer timely technical support and teach users how to utilize computers correctly

Education

Certificate of Higher Education - Microsoft Certified Information Technology Professional (MCITP Industry Certification)

PC Training & Business College
Durban, South Africa
02.2012 - 11.2012

Certificate of Higher Education - CompTIA Computer Service Technician Certificate / A+ Industry Certification

PC Training & Business College
Durban, South Africa
02.2012 - 11.2012

Certificate of Higher Education - CompTIA Information & Communication Technology Certificate/ Network +

PC Training & Business College
Durban, South Africa
02.2012 - 11.2012

A-Levels - 2 A Level Subjects Passes and Communication Skills

Mount St Mary's High School
Zimbabwe
01.2008 - 11.2010

GCSEs - 5 Subject Passes

Howard High School
Zimbabwe
01.2004 - 01.2008

Skills

  • Technical Support, System and Network Configuration, Software Installation
  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Microsoft Windows (Windows 7, Windows 8, Windows 10, Windows Server and Linux)
  • Computer Hardware, Software and Networking
  • Communication Skills, Organizational Skills, Problem Solving, Troubleshooting
  • Project Management, Planning, Research and Customer Service
  • Skilled in TCP/IP and WAN
  • Customer support needs assessment
  • Knowledgeable in Mac systems
  • Data entry
  • Desktop support
  • Exceptional communicator
  • Application support
  • Troubleshooting proficiency
  • Communication skills
  • Hardware upgrades
  • Online sales
  • Retail marketing
  • Account servicing
  • Marketing
  • Teamwork and collaboration
  • Face-to-face selling
  • Self-motivated
  • Records management
  • Time management
  • Social media marketing
  • Technical documents comprehension
  • Hardware diagnosis
  • Software issue diagnosis
  • Application installations

Certification

  • CompTIA A+ Computer Service Technician Certification
  • CompTIA Network+ Certification
  • Microsoft Certified Information Technology Proffesional

Interests

Hobbies: , I enjoy playing chess and cricket. For moral inspiration I attend religious meetings and church services.

Affiliations

  • Reading
  • Chess

References

References available upon request.

Timeline

Sales Representative / IT Technician

DopeTech Zimbabwe
07.2017 - 01.2024

Hardware & Software Technician

Nanotech Corporation
01.2014 - 05.2017

Certificate of Higher Education - Microsoft Certified Information Technology Professional (MCITP Industry Certification)

PC Training & Business College
02.2012 - 11.2012

Certificate of Higher Education - CompTIA Computer Service Technician Certificate / A+ Industry Certification

PC Training & Business College
02.2012 - 11.2012

Certificate of Higher Education - CompTIA Information & Communication Technology Certificate/ Network +

PC Training & Business College
02.2012 - 11.2012

A-Levels - 2 A Level Subjects Passes and Communication Skills

Mount St Mary's High School
01.2008 - 11.2010

GCSEs - 5 Subject Passes

Howard High School
01.2004 - 01.2008

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David Tendai Mlilo