Experienced Network Operations Manager adept at weathering unforeseen issues and unpredictable usage fluctuations. Masterful provider of both preventive measures and disaster recovery efforts. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime.
Hi, I’m
David Stewart Lavender
Middlesbrough,Redcar and Cleveland
Summary
Overview
45
years of professional experience
7
years of post-secondary education
Work History
Home Repair Network LimitedMansfield, Midlands
National Network Manager
08.2016 - Current
Job overview
- Sourced, qualified and conducted screening interviews with qualified contractors and individuals
- Made cold calls to new hires.
- Recruited for various positions across multiple sites in Surveying, Roofing, Scaffolding and General Contractors.
- Reviewed and resolved complaints to uphold positive company reputation.
- Ensured company policies were implemented and adhered to.
- Updated company processes and documentation to accommodate new legislation.
- Drafted monthly and quarterly compliance reports to inform upper management.
- Liaised with clients to determine scope of work and project requirements and provided regular updates during work.
- Supervised work of contractors and subcontractors to achieve targets against deadlines.
The Innovation GroupBirmingham, Midlands
Regional Contractor/Surveyor Manager
06.2012 - 08.2016
Job overview
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Streamlined processes to improve and optimise office operations.
- Provided mentorship, support and team management to keep staff suitably trained and competent.
- Trained new employees in company policies and procedures.
- Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
- Supervised employees, providing coaching and mentorship to optimise productivity.
- Set team KPIs to meet regional and operational network targets.
Imperial ConsultantsBolton, Lancashire
Regional Surveyor Manager
02.2008 - 07.2011
Job overview
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained organisational compliance with applicable legislation and regulations.
- Monitored operations to assess and highlight results.
- Allocated resources to teams and projects based on need, performance and availability.
- Partnered with management team to optimise operations and reduce costs.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 30+ self employed surveyors and motivated teams to exceed objectives.
Self EmployedMiddlesbrough, Cleveland
Contracts Manager
02.2007 - 02.2011
Job overview
- Drafted and negotiated third party sub-contracts to ensure appropriate compliance, including service levels and monitoring, was in place.
- Developed cost-effective solutions to mitigate contractual risks.
- Placed and managed subcontractor orders based on project needs.
- Negotiated and advised on strategic service agreements to help reach project objectives.
- Identified restoration requirements to flood damaged properties to include drying, strip outs to basic structure and reinstatement works to return the property to pre loss condition
HomeserveCountrywide, Countrywide
Branch Manager - Regional Manager
02.1994 - 02.2007
Job overview
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Prepared financial statements and analysis for branch.
- Conducted regular branch staff meetings to communicate goals and objectives.
- National audit inspections to company branches to identify shortfalls and implement process and improvements to KPI's and net profit
Self EmployedNationwide, Nationwide
Upvc and Glazing Installer
02.1990 - 02.1994
Job overview
- Consistently completed domestic and commercial projects to deadline.
- Maintained excellent customer care skills through friendly attitude and professionalism.
- Measured glass to verify precise cuts to established dimensions and tolerances.
- Prioritised daily installation duties to meet tight deadlines.
- Cut glass to required size and shape to meet orders demands.
- Nationwide site installations of replacement Upvc windows, doors, cladding etc to council properties
- Residential repair works to damaged Upvc products andglazing
Cleveland County Fire BridgadeMiddlesbrough, Cleveland
Fire Brigade Officer
02.1978 - 02.1990
Job overview
- Patrolled burnt areas after fires, locating and eliminating hot spots to prohibit flaring or rekindling.
- Communicated with dispatch personnel to report fire status and request additional aid.
- Educated public and community on fire safety and prevention methods to increase awareness.
- Created educational programs regarding life safety and fire prevention.
- Maintained strong knowledge of firefighting principles and suppression methods.
- Drove and operated structural pumpers, ladders and service vehicles to aid in rescue operations.
- Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Administered first aid and medical treatment to those injured during fires and car accidents.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Assisted in salvage operations and post fire operations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Preserved order and discipline among subordinates and gave assignments and instructions.
Education
Secondary SchoolMiddlesbrough
GCSEs from Mathematics, English, Woodwork, Technical Drawing, Geography
09.1970 - 07.1975
University Overview
CollegeMiddlesbrough
Higher National Diploma from Business Management
09.1975 - 06.1977
University Overview
Health and SafetyEngland
IOSH from Health and Safety
06.2012
University Overview
Correventa
Drying identification and Processes from Restoration
05.2014
University Overview
Skills
- Network configuration and support
- Performance improvements
- Network administration
- Network repairs and maintenance
References on Request
References on Request
I can upon request supply numerous contacts for references from previous employer and work colleagues
Timeline
National Network Manager
Home Repair Network Limited
08.2016 - Current
Correventa
Drying identification and Processes from Restoration
05.2014
Regional Contractor/Surveyor Manager
The Innovation Group
06.2012 - 08.2016
Health and Safety
IOSH from Health and Safety
06.2012
Regional Surveyor Manager
Imperial Consultants
02.2008 - 07.2011
Contracts Manager
Self Employed
02.2007 - 02.2011
Branch Manager - Regional Manager
Homeserve
02.1994 - 02.2007
Upvc and Glazing Installer
Self Employed
02.1990 - 02.1994
Fire Brigade Officer
Cleveland County Fire Bridgade
02.1978 - 02.1990
College
Higher National Diploma from Business Management
09.1975 - 06.1977
Secondary School
GCSEs from Mathematics, English, Woodwork, Technical Drawing, Geography
09.1970 - 07.1975
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