David Procter

• Leadership responsibility for European Accounts Receivable, Billing assessments, and Collections
• Overall responsibility for portfolio circa £40M
• Develop and deploy all member communication relating to annual invoices, delinquency, penalty notices, loan statements and monthly payment program
• Strong understanding of FCA compliance and consumer duty
• Implement, monitor and oversee training relating to compliance for GDPR, Debt collection practices, vulnerable customers, PCI, SOX
• Oversee in-house direct debit cycle to ensure all annual & monthly receipts are being collected in line with BACS regulations
• Lead, develop and manage direct/indirect reports to include 1:1 meetings, annual performance reviews, individual development plans
• Develop and execute collections strategy
• Responsible for project managing new IT Projects on behalf of business operations for system development/enhancement/bugs
• Deputise in absence of Director, Portfolio Services
• Successfully led business operations through change pre and post COVID, digitalising 85% of operational processes

Previous positions with this employer - Administration Assistant, Billing & Collections Supervisor, Collections Team Leader, and European Owner Operations Manager.

• Manage day to day operations for Reservations & Revenue department
• Collaborate with Finance, F&B, and GM to complete weekly/monthly forecasting, resulting in salary reductions of approximately 15%
• Attend weekly top line meeting, compiling appropriate reports and competitor intelligence to make effective strategic decisions based on commercial plan
• Drive learning and development with direct and indirect reports, ensuring individuals looking to progress have succession roadmap in place
• Ensure strategies are developed and executed to remain competitive within local market and ensure all opportunities are maximised
• Collate competitor intelligence and local attractions/events in order for dynamic & strategic marketing programs can be implemented to maximise occupancy and revenue per available room
• Manage all inventory advertised across OTA and third party companies, ensuring policies are adhered to and contractual obligations are met
• Collaborate with key departments to drive revenue per available room performance through in-house up selling and marketing initiatives to drive incremental income.

• Dealt with high-volume calls and emails competently to meet service targets.
• Prepare reports using both computerised reservation system and other computer software such as Word and Excel
• Ensure that all OTA (Online Travel Agents) are selling correct inventory and rates are monitored and updated accordingly
• Leveraged strategic networking to create new business opportunities.
• Increased revenue by upselling and recommending products.
• Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
• Processed payments and online bookings with zero error.
• Employed strong product and systems knowledge to handle booking enquiries.