David McConnell
Kilbirnie,UK
Summary
Experienced professional with focus on management and team leadership. Capable of driving targets to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Dedicated team player, proactive and hands-on in task completion.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Preparations Manager
West Coast Motors
West Kilbride
09.2021 - 07.2025
- Direct all elements of business activities while both directors are on annual leave, covering sales, after-sales, purchasing & team management.
- Organising all preparation required for each vehicle such as paintwork, repairs and ensuring service requirements are up to date.
- Photographing cars and taking walk round videos for customers.
- Utilising communication skills to sell vehicles and engage with customer enquires & after-sales.
- Assessing trade-in vehicles, determining fair market values.
- Co-ordinating finance options for facilitating customer purchases and upselling warranties.
- Managing online presence of dealership resulting in increased digital enquiries.
- Boosting customer satisfaction by promptly addressing and resolving queries.
- Facilitating smooth operations by maintaining comprehensive knowledge of all vehicles in stock.
- Enhancing sales performance with effective team management.
- Training new staff members on sales techniques and product knowledge leading to improved team performance.
- Meeting sales targets consistently to drive revenue.
- Driving sales opportunities by combining genuine enthusiasm with excellent customer service.
- Providing post-sales services to offer follow-up support and collect customer feedback.
Retail Store Manager
Krispy Kreme
Glasgow
10.2018 - 09.2021
- Addressed customer complaints promptly, leading to higher retention rates.
- Increased customer satisfaction by implementing effective staff training programmes.
- Managed diverse team of retail staff, fostering a positive work environment.
- Devised strategic plans to drive business growth and profitability.
- Conducted regular performance reviews, contributing towards individual development and overall team performance improvement..
- Streamlined store operations for improved efficiency and productivity.
- Handled regular inventory checks, ensuring optimal stock levels at all times.
- Oversaw daily cash management, minimising discrepancies and errors.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Understood what drives overall business success and prioritised and delivered quality results.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Enforced service standards to maintain establishment reputation for excellence.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
Shift Manager
McDonald's
Paisley
09.2015 - 10.2018
- Enhanced capabilities in communication, leadership, organisation, time management, teamwork, critical thinking, and adaptability while serving as shift manager at McDonald’s.
- Managed shifts involving over thirty staff, orchestrating team roles for the day and designating managers to oversee operations at each station.
- Encouraged team to perform at a high level during challenging conditions, attaining sales exceeding £2,000 per hour on busy days, defining objectives for each station and facilitating successful preparation.
- Completed daily equipment checks to ensure everything operated efficiently to minimise downtime.
- Ensured health and safety measures in line with company regulations.
- Oversaw cash management processes, ensuring accuracy at end of each shift.
- Maintained cleanliness and hygiene standards across work area, ensured a pleasant environment for customers and staff.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Guaranteed maximum customer satisfaction while resolving customer complaints efficiently and effectively.
Crew Trainer
McDonald's
Linwood
05.2011 - 01.2015
- Maintained food safety regulations with regular training updates
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Delivered comprehensive training for improved customer service skills.
- Implemented new staff orientation programme for quicker integration into the team.
- Enhanced team performance by providing effective and motivating training sessions.
- Resolved customer complaints effectively and efficiently.
- Greeted customers warmly and provided friendly service, leading crew by example.
Part-time Kitchen Porter
Cannyman Bar & Restaurant
Lugton
11.2009 - 05.2011
- Kept a safe working environment by following all health and safety regulations.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Assisted chefs in food preparation for efficient meal service.
Education
HNC - Social Sciences and Criminology
James Watt College
Kilwinning, North Ayrshire 08/2012 - 05/2013
NC - Police Studies
James Watt College
Kilwinning, North Ayrshire 08/2011 - 05/2012
Skills
- Communication
- Sales
- Auditing
- Cash Management and Handling
- Vehicle Assessment
- Finance Co-ordination
- Inventory
- Compliance Enforcement
- Retail Management
- Automotive Repairs Understanding
- Dealership Management Systems Proficiency
- Team Building
- Staff Training
- Warranty and Insurance Procedures
- Schedule Management
- Trade-In process Expertise
- Negotiations
- Customer Service
- Retail
- Management
- Microsoft Word
- Retail Sales
- Problem Solving
- Time Management
- Organisation
Certification
- First Aid at Work
- September 2018 to September 2021
References
References available upon request.
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Diploma of Higher Education
- Industry: Automotive, Management, Retail
- Total years of experience: 13
Additional Information
Key Skills
- An organised and methodical approach to work
- Ability to manage a team of 40+ at the one time
- Able to work to a deadline with accuracy
- Excellent communication skills with the ability to work with people of all ages and backgrounds
- Reliable and responsible with excellent timekeeping
- Able to work effectively as part of a team to complete the given task
- Ability to constantly learn new skills and always pushing to better myself
Timeline
Preparations Manager
West Coast Motors
09.2021 - 07.2025
Retail Store Manager
Krispy Kreme
10.2018 - 09.2021
Shift Manager
McDonald's
09.2015 - 10.2018
Crew Trainer
McDonald's
05.2011 - 01.2015
Part-time Kitchen Porter
Cannyman Bar & Restaurant
11.2009 - 05.2011
HNC - Social Sciences and Criminology
James Watt College
08/2012 - 05/2013
NC - Police Studies
James Watt College
08/2011 - 05/2012
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