David John Ramsay Baird
Stone, Dartford,Kent
Summary
Dedicated professional with expertise in electronic point-of-sale systems and point of sale operation, complemented by strong customer service skills. Proven ability in till and cash handling, stock audits, and effective listening, ensuring seamless transactions and customer satisfaction. Known for a positive attitude and commitment to excellence, aiming to leverage skills in a dynamic retail environment to enhance operational efficiency.
Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about maintaining inventory, handling transactions, and providing exceptional service. Ready to use and develop communication, teamwork, and problem-solving skills in any customer service role.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Sales Assistant
Marks & Spencers PLC
Bexleyheath, Kent
09.2004 - Current
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
GCSEs -
Ilfield School
Gravesend, Kent 09.1998 - 06.2001
NVQ Level 1 - Sport recreation and allied occupation
North West Kent College
Gravesend, Kent 09.2003 - 06.2004
Skills
- Electronic point-of-sale systems
- Point of sale operation
- Customer Service
- Till and cash handling
- Stock audits
- Effective listening
- Positive attitude
Affiliations
- Sports - In particular cycling and swimming
- Travelling
- Cinema and film
Accomplishments
I have received recognition multiple times within Marks & Spencers customer feedback surveys. In store shoppers commented on my helpful and positive attitude which improved their customer experience
I am enthusiastic about giving back to my community and I have taken part in various charitable events. These include a sponsored cycle ride from Swanley to Paris, a blindfolded 5K run, a firewalk and assisting to organising a charity quiz with a fish and chip supper.
References
References available upon request.
Timeline
Sales Assistant
Marks & Spencers PLC
09.2004 - Current
NVQ Level 1 - Sport recreation and allied occupation
North West Kent College
09.2003 - 06.2004
GCSEs -
Ilfield School
09.1998 - 06.2001
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