David James Fuller
Ipswich,Suffolk
Summary
Over 5 years of experience in customer care, specializing in inquiry resolution and problem-solving. Proven ability to communicate effectively and observe details, honed through 8+ years in diverse roles. Committed to leveraging skills for continuous professional growth and opportunities.
Overview
8
8
years of professional experience
Work history
Meter reader
Morison Data Service
Ipswich, Suffolk
2024.11 - Current
- Executed daily inspections of company vehicles and PPE equipment for operational readiness.
- Conducted site visits to collect meter readings from residential and commercial sites.
- Verified accuracy of meters against historical data, documenting discrepancies meticulously.
- Participated in safety meetings and completed necessary safety training programmes.
Returns Administrator
CareCo
Braintree, Essex
2022.06 - 2024.11
- Organised physical files and digitised records to enhance access and ensure GDPR compliance.
- Assisted departments in proficient processing of returns and refunds.
- Managed return deliveries via multiple couriers, utilising various equipment including PPTs and LLOPs.
- Trained staff in daily return processing, focusing on product knowledge for efficiency.
Contact Centre Agent
Track Days Limited
Colchester, Essex
2022.04 - 2022.05
- Managed high call volumes with precision to enhance overall productivity.
- Utilised expert sales and negotiation skills to secure high-value bookings.
- Delivered exceptional customer care, ensuring each interaction reflected service excellence.
- Maintained comprehensive knowledge of current services to provide informed customer advice.
Sales Estimator
Lasered Components
Braintree, Essex
2021.07 - 2022.03
- Facilitated communication with customers and employees to clarify information and address inquiries.
- Managed projects as primary liaison, ensuring goal clarity and deadline adherence.
- Calculated labour, material, and duration costs to assess project requirements.
Operations Administrator
Phoenix Cellular
Crewe, Cheshire East
2019.07 - 2021.07
- Generated daily reports to support senior leadership in executive decision-making.
- Documented and managed stock control processes to ensure operational efficiency.
- Collaborated with cross-functional teams to enhance understanding of business challenges.
- Executed quality control measures that reduced downtime and maximised revenue.
Sales Assistant
Argos
Colchester, Essex
2018.10 - 2019.04
- Efficiently loaded vehicles and secured items to prevent damage during all deliveries.
- Completed daily logs and paperwork to ensure accurate record-keeping.
- Worked overnight shifts during peak periods to meet operational coverage requirements.
- Scheduled and tracked delivery of product orders, promptly notifying clients of any discrepancies.
- Maintained comprehensive product knowledge across all offerings.
Sales Assistant
Ted Baker
Braintree, Essex
2018.04 - 2018.10
- Managed accurate deliveries of incoming and outgoing merchandise.
- Executed daily stock replenishment to optimise sales opportunities.
- Maintained a clean, safe work environment by adhering to company procedures.
- Applied categorical sorting techniques to enhance merchandise flow efficiency.
Education
Diploma of Higher Education - Performing Arts
The College at Braintree Colchester Institute
Braintree, ESS06.2014
GCSE -
Tabor science college
Braintree, ESS06.2013
Skills
- Quality assurance
- Training and development
- Organizational development
- Problem solving
- Effective communication
- Relationship building
Accomplishments
For the past 10 years I have been a part of the Mayflower Winter guard organisation. Winter guard is a competitive, performance-based activity which incorporates choreographed staging, dance, and manipulation of equipment such as flags and prop rifles and sabres. Our organisation is currently National champions and international finalist's in both the WGUK & WGI championships. This is a charity run organisation and all profits go back into the sport itself. I am very passionate about this area of my life and will continue to be a valued member for many years to come.
Timeline
Meter reader
Morison Data Service
2024.11 - Current
Returns Administrator
CareCo
2022.06 - 2024.11
Contact Centre Agent
Track Days Limited
2022.04 - 2022.05
Sales Estimator
Lasered Components
2021.07 - 2022.03
Operations Administrator
Phoenix Cellular
2019.07 - 2021.07
Sales Assistant
Argos
2018.10 - 2019.04
Sales Assistant
Ted Baker
2018.04 - 2018.10
Diploma of Higher Education - Performing Arts
The College at Braintree Colchester Institute
GCSE -
Tabor science college