Summary
Overview
Work history
Skills
Timeline
Generic

David Dunning

Belfast

Summary

Accomplished professional with extensive expertise in project management, strategic planning, and client relationship management. Demonstrates strong leadership skills, effective communication, and a proven ability to drive process improvement and change leadership. Adept at risk assessment, budget management, and performance monitoring, with a solid foundation in agile methodology and HR policies and procedures. Known for critical-thinking, analytical-thinking, and creative thinking abilities that enhance decision making and strategic thinking. Committed to leveraging emotional intelligence and self-motivation to achieve organisational goals while fostering a culture of continuous development and excellence.

Overview

21
21
years of professional experience

Work history

PROJECT DELIVERY MANAGER

PWC
Belfast
11.2021 - 02.2025
  • Managing teams of up to 60+ colleagues both onsite and remotely
  • Leading project delivery from standup to closure with delivery oversight of production, people and quality
  • Managing delivery & quality performance on KYC remediation cases over multiple jurisdictions (including high risk) and transaction monitoring cases for corporate, business & personal customers
  • Designing, creating & participating in RFP’s for multiple successful bids
  • Experience in managing the creation of multiple Event Driven Review process maps and SOP's for investments banks
  • I have deigned robust and detailed training for managers to improve delivery & performance through interactive coaching and engagement, inclusive of performance management and HR policies & procedures
  • Managing HR processes including performance management, applying health and well being support, conduct issues and attendance management
  • I have managed the commercial aspect of projects resulting in multiple extensions and additional populations of work
  • I develop colleagues with aspirations and ambition through identifying their strengths, providing regular feedback and providing opportunities to take on stretch roles, empowering them to be brave and make decisions
  • Through my client facing role, I have shown the ability to cultivate excellent supplier/client working relationships and ensure collaboration is at the heart of delivery
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw complex projects from initiation to closure, ensuring timely delivery.

PINDROP FRAUD DETECTION MANAGER

Lloyds Banking Group
Belfast
09.2019 - 02.2025
  • Analytics of fraud trends and strategizing fraud prevention methods
  • Addressing process and product gaps to prevent fraud
  • Managing and engaging with a wide range of stakeholders (internal & external) in order to align priorities and ensure delivery
  • Quality checking performance and colleague output to mitigate risk
  • Producing and presenting MI to higher level management
  • Upskilling and training of colleagues to meet constant changing demands
  • Leading and developing a team of high performing colleagues
  • Collaborating with a wide range of departments in order to achieve shared goals

FRAUD PREVENTION CPM

Lloyds Banking Group
Belfast
05.2017 - 09.2019
  • Undertaking the management, coaching and support of 40 staff, including 3 managers
  • Dealing with performance, HR, service and risk related issues
  • These included PSR regulations, complaint management and FCA structural management
  • Analysing data to understand performance, customer/client demand and process or procedural issues, in order to find resolutions, and drive efficiency & results
  • Driving a culture of continuous improvement
  • Set standards to the provisions of all relevant regulatory codes, ensuring they are maintained in line with the relevant governance
  • Managing HR processes including performance management, applying health and wellbeing support, conduct issues, attendance management and liaising with Union representatives
  • Own and drive customer/performance focused initiatives
  • Mentoring colleagues and managers on development sessions through group or 1 on 1 support
  • The design and testing of proof of concepts, shaping process and procedural changes ready for group wide delivery
  • Validation and coaching of fraud and disputes decision making, inclusive of account and customer profiling techniques, system analysis and identification of fraud trends

CUSTOMER DELIVERY CONSULTANT

Lloyds Banking Group
Belfast
12.2016 - 11.2017
  • Manage the performance and development of the Belfast Site performance of NPS, GFK, customer service, operations, complaints management & control metrics, and build engaged, motivated, high performing teams
  • Providing effective leadership and communication in order to provide clarity and consistency in successful change management
  • Managing relationships with relevant business partners and stakeholders to ensure support and effective change management
  • Take on individual projects to support my own development and assist senior leadership
  • Deliver weekly reports to the leadership team around performance analysis, performance trends, key learnings and provide recommendations and projected performance

SERVICE PERFORMANCE COACH

Lloyds Banking Group
Belfast
09.2015 - 11.2016
  • Develop the department’s capabilities to close skill gaps with robust training plans ensuring the teams skill set meets customer and client demand and regulatory requirements
  • I was responsible for troubleshooting areas of concern or underperformance within 2 departments of 100+ colleagues and 10 managers
  • Coach and support colleagues and managers to improve team performance while ensuring procedures and relevant regulatory requirements are met
  • The analysis of Data to understand type, frequency and variation in demand and processes and use information identify improvement opportunities, standardise processes and drive improvement
  • To actively seek areas for improvement to processes to improve efficiency, manage risk and imbed a culture of professionalism and success within my site
  • The design, training, implementation and embedding of processes to increase and improve departmental efficiency through system and process improvement

TEAM MANAGER

Lloyds Banking Group
Belfast
11.2003 - 08.2015
  • Manage the performance and development of the team through customer focused measures and build engaged, well motivated, high performing teams
  • Develop the team's capabilities to close skill gaps with robust training plans ensuring the teams skill set meets customer & client demand and regulatory requirements
  • Medium term planning for team members designed to improve skill and knowledge gaps aimed and improving individual and overall team performance
  • Provides effective leadership and communication to provide clarity and consistency of purpose and strategic direction in a lean service environment, and plans resource to meet demand
  • Implement appropriate responses to manage underperformance and risk issues
  • Enable colleagues to drive their own development and performance improvement
  • Sets standards to the provisions of all relevant regulatory codes are rigorously maintained and recorded in accordance with the Training and Competency framework

Skills

  • Effective communication
  • Training and Development
  • Strategic thinking
  • Performance Management
  • Risk Management
  • Client Relationship Management
  • Strategic planning
  • Process Improvement
  • HR policies and procedures
  • Project Management

Timeline

PROJECT DELIVERY MANAGER

PWC
11.2021 - 02.2025

PINDROP FRAUD DETECTION MANAGER

Lloyds Banking Group
09.2019 - 02.2025

FRAUD PREVENTION CPM

Lloyds Banking Group
05.2017 - 09.2019

CUSTOMER DELIVERY CONSULTANT

Lloyds Banking Group
12.2016 - 11.2017

SERVICE PERFORMANCE COACH

Lloyds Banking Group
09.2015 - 11.2016

TEAM MANAGER

Lloyds Banking Group
11.2003 - 08.2015

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