DAVID AUGUSTINE WOLEMONWU
Sheffield,North Yorkshire
Summary
Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Offering 7 years of experience driving data accuracy and integrity. Proven ability to build and lead teams of talented professionals to develop valuable process solutions to meet business objectives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Youth Team Assistant
Chill Zone Youth Club
04.2023 - Current
- Safeguarding and safety of young people
- Keeping the zones safe and tidy
- Any paperwork for youth groups and sessions (including registers)
Cover Supervisor
GSL Education
Sheffield
04.2023 - Current
- Classroom supervision and management: Oversee student behavior, maintain a safe learning environment, and implement provided lesson plans effectively
- Support and guidance: Assist students with questions or difficulties, ensuring understanding and engagement with the lesson material
- Communication and collaboration: Provide feedback to the regular teacher on lesson progress and student behavior, and collaborate with colleagues to create a positive school community
- Professionalism: Maintain confidentiality, attend relevant professional development opportunities, and adapt to different teaching styles and subjects.
CLEARING OPERATOR
Sheffield Hallam University
Sheffield, south yorkshire
08.2023 - 09.2023
- Reduced average call waiting time by 0% by providing superior customer experience to increase first call resolution rates.
- Improved customer satisfaction rate by maintaining friendly and knowledgeable approach to surpass customer expectations.
- Provided dependable insight and advice by employing expertise in course enquiries to successfully resolve queries.
- Managed over 80 clearing and confirmation calls in my 4 days of shift, expertly using call-handling technology.
Asst. Data Processing Officer
National Industrial Court of Nigeria
Harcourt, Rivers State
12.2020 - 01.2023
- Kept accurate records arising from data processing operations
- Undertook on-the-job training of data entry personnel
- Prepared computed jobs for dispatch to the data entry rooms
- Supervised the installations of Plugging control panels from written programs
- Carried out routine troubleshooting and Reporting of machine faults and breakdowns
- Used advanced Excel knowledge to manage and manipulate high-volume data.
- Corrected data entry errors to prevent duplication or data degradation.
- Helped establish and maintain successful data entry standards meeting organisational needs.
- Followed consistent quality processes to maintain data integrity.
IBBSS 2020 Interviewer
West African Centre for Public Health and Dev.
, Rivers
09.2020 - 10.2020
- Used technology confidently to work independently or with interviewing team.
- Explained questions in better detail for interviewees to allow for truthful responses.
- Maintained accurate records and secured confidential information.
- Observed participants and recorded results.
- Kept personal opinions on controversial topics private during interviews to avoid biasing results.
- Conducted interviews in line with outlined scripts and briefing materials to guarantee confidentiality of respondents.
- Attended briefing sessions to review quality of interviews and create strategies for improvement.
Technical Officer/ ICT Support Assistant
AVO HEALTH LIMITED
Abuja, FCT
03.2020 - 08.2020
- Supervised Logistic Fleet and facilities
- IT Support: Data management and analytics, Computer hardware and Software Troubleshooting
- Registration renewal and management of all grant websites in which the organization is registered
- Preparation of technical proposals
- Ensured timely preparation, packaging, and submission of proposal documents
- Created and maintained an e-filing system for all relevant project documentation
- Drafted IT policies and procedures for the organization
- Document control including review of all outgoing documents to ensure it is in the required format and meet quality standards
- Driving all aspects of project management activity, including collaborating, and coordinating across the organization.
- Organised and monitored technical activity for various projects and complied with objectives.
Data Entry Officer
Malaria Consortium
Abuja, FCT
05.2019 - 06.2019
- Entered Data for 2019 SuNMaP 2 Inpatient Malaria Case-Management Survey into the database while flagging errors detected
- Performed high-volume data entry with 99.9% accuracy, inputting 1000+ entries per day.
- Employed exceptional time management skills to maximise data entry productivity.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
ICCM Clinical Audit Field Monitor/Supervisor
Malaria Consortium
, Niger
05.2019 - 06.2019
- Monitored and coordinated the activities of the Clinical Auditors (Senior level staff of the Niger State Ministry of Health)
- Provided support to the Auditors with respect to the Computer Assisted Personnel Interview (CAPI) equipment and assist with other logistics on the field
- Collected and uploaded the data captured in the CAPI at the end of each day
- Troubleshoot issues that could arise and liaised directly with the Zonal Programme Manager (ZPM) and Lead Consultant
- Participated in meetings to review the progress of the audit
- Provided daily field reports of the performance of the different teams, including challenges encountered
- Provided a summary report of the field data collection process at the end of the exercise Accounted for all the CAPI equipment used by their respective teams for the audit.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
Data Entry Operator
Malaria Consortium
Abuja, FCT
01.2019 - 01.2019
- Examined data to detect errors and discrepancies.
- Adhered to data integrity and security policies by protecting information.
- Entered paper based survey data collated from the field.
Administrative Officer
The Arab Contractors
, Lagos
02.2018 - 10.2018
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Established workflow processes and implemented modifications to improve administrative operations.
- Handled diary management for smooth-running administration processes.
GF-iCCM Project End-line Survey Field Supervisor
Malaria Consortium
, Niger
12.2017 - 01.2018
- Planned and scheduled field activities according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Supported Survey teams on completion of project,
- Ensured compliance with environmental, safety and regulatory requirements and vendor quality.
- Kept teams on task and completing milestones on time.
SERVICE CENTER AGENT
GIG Logistics
, Lagos
03.2017 - 08.2017
- Fleet Management.
- Provided technical assistance with the management of the terminal, including training of new staff (each training lasted two weeks) on the operations of the terminal,
- Provided Management with daily reports of the operations of the terminals to guide their operations,
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Improved call metric standards to exceed performance KPI targets.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Prepared manifests, coordinated and dispatched shipments to various locations within and outside
Nigeria, Supervised the loading and offloading of dispatches and management of daily financial transactions. - Provided technical assistance with the customer relations such as effective management of customer
complaints.
Data Entry Supervisor
ANECCA
RIvers, Akwa Ibom
08.2016 - 10.2016
- Examined data to detect errors and discrepancies.
- Coordinated the administration and collation of questionnaires for Rapid Training Need Assessment of Health Care Workers for the care and support of children and adolescents living with HIV in Akwa-Ibom and Rivers states
- Responsible for entering all data collected in the field,
- Provided initial management of the data, flagging up incomplete or inconsistent data, and taking
remedial actions. - Coordinated activity across data entry projects, delegating tasks to digitisation officers and logistics personnel.
- Built and maintained strong working relationships with colleagues.
Monitoring And Evaluation Intern
SOCIETY FOR FAMILY HEALTH, SFHFCT
05.2016 - 02.2016
- Participated in the following activities:
- Management of the District Health Management Information Systems (DHIS), including data entry, retrieval, and creation of data elements
- Conducting data analysis using MS Excel Creating questionnaires using CSPro
- Creation of questionnaire using ODK
- Monitoring and evaluation processes such as data entry, data cleaning and verification, data repopulation and data quality assurance.
Mathematics Teacher
National Youth Service Corps, Christ's Girls' School
, Ekiti
10.2014 - 11.2015
- Conducted student assessments and evaluations, providing feedback for improvement
- Coordinated and participated in extra-curricular activities, including preparing students for mathematics competitions.
- Inspired interest and curiosity in mathematics through interactive games.
- Assigned homework and out-of-class activities to underscore course concepts.
- Evaluated group and individual needs for curriculum and school requirements.
- Set high expectations for academic progress and classroom behaviour through well-focused teaching and discipline.
- Assessed and recorded pupils' progress to monitor academic progress and challenges.
Education
Master of Science(MSc.) - Big Data Analytics
Sheffield Hallam University
United Kingdom 01.2023 -
Bachelor of Science(BSc.) - Mathematics/Computer
University of Port Harcourt
Nigeria 11.2009 - 03.2014
Skills
- Data analytics and management
- Proficient in Microsoft Office Suite and Google
- Workspace Safety and Security
- Incident reporting and investigation
- Stakeholder management
- Effective communication skills
- Confidentiality and discretion
- Customer service expert
- Customer loyalty building
- Relationship-building
- Administrative support
- Written and verbal communication skills
Languages
English
Advanced
Igbo
Native
Ikwerre
Native
Professional Membership/Licence
- Nigeria Computer Society (NCS) - Member (MNCS)
- Computer Professionals (Registration Council of) Nigeria -Associate Member (ACPN)
- Security Industry Authority (SIA) - Door Supervisor Licence
Certification
- Licensed SIA Door Supervisor - 2023-2026
- Deloitte Australia Technology Job Simulation on Forage -Issued Oct 2023Issued Oct 2023
- KPMG AU - Data Analytics Job Simulation Forage- Issued Sep 2023
- Career Essentials in Data Analysis by Microsoft and LinkedIn- Issued Jun 2023Issued Jun 2023
- How to Be an Adaptable Employee during Change and Uncertainty- Issued Jun 2023Issued Jun 2023
- Introduction to Career Skills in Data Analytics LinkedIn- Issued Jun 2023Issued Jun 2023
- Learning Data Analytics Part 2: Extending and Applying Core Knowledge LinkedIn-Issued Jun 2023Issued Jun 2023
- Learning Data Analytics: 1 Foundations LinkedIn-Issued Jun 2023Issued Jun 2023
- Extreme Focus for Effective Performance LinkedIn-Issued May 2023Issued May 2023
- Strategies to Improve Self-Awareness LinkedIn-Issued May 2023Issued May 2023
- Goal Setting: Objectives and Key Results (OKRs)LinkedIn-Issued Jan 2023Issued Jan 2023
- SQL proficiency Certificate Sololearn-Issued Oct 2022Issued Oct 2022
- UI/UX CERTIFICATEUI/UX CERTIFICATE- Issued Aug 2022
- Customer Relationship Management Certificate of Completion HP LIFE-Issued Jul 2022Issued Jul 2022
- Critical thinking for Self-development- Metropolitan School of Business & Management (UK)-Issued Jun 2022Issued Jun 2022
Timeline
CLEARING OPERATOR
Sheffield Hallam University
08.2023 - 09.2023
Cover Supervisor
GSL Education
04.2023 - Current
Youth Team Assistant
Chill Zone Youth Club
04.2023 - Current
Master of Science(MSc.) - Big Data Analytics
Sheffield Hallam University
01.2023 -
Asst. Data Processing Officer
National Industrial Court of Nigeria
12.2020 - 01.2023
IBBSS 2020 Interviewer
West African Centre for Public Health and Dev.
09.2020 - 10.2020
Technical Officer/ ICT Support Assistant
AVO HEALTH LIMITED
03.2020 - 08.2020
Data Entry Officer
Malaria Consortium
05.2019 - 06.2019
ICCM Clinical Audit Field Monitor/Supervisor
Malaria Consortium
05.2019 - 06.2019
Data Entry Operator
Malaria Consortium
01.2019 - 01.2019
Administrative Officer
The Arab Contractors
02.2018 - 10.2018
GF-iCCM Project End-line Survey Field Supervisor
Malaria Consortium
12.2017 - 01.2018
SERVICE CENTER AGENT
GIG Logistics
03.2017 - 08.2017
Data Entry Supervisor
ANECCA
08.2016 - 10.2016
Monitoring And Evaluation Intern
SOCIETY FOR FAMILY HEALTH, SFHFCT
05.2016 - 02.2016
Mathematics Teacher
National Youth Service Corps, Christ's Girls' School
10.2014 - 11.2015
Bachelor of Science(BSc.) - Mathematics/Computer
University of Port Harcourt
11.2009 - 03.2014
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