Summary
Overview
Work history
Education
Skills
Languages
Timeline

David Aaron Miller

Welwyn Garden City,Hertfordshire

Summary

Dear Sir or Madam: I am seeking a position as a Credit Controller. I have in excess of 25 years' experience as a credit controller operating at the highest level in a variety of organisations, to various levels. My experience, skill set, and work ethic positions me as an ideal candidate for a company looking to ensure tight credit control. I am a team player and I also possess excellent communication skills. I am an analytical, methodical, process-driven problem solver with excellent communication and documentation skills I am seeking a career defining opportunity where I can utilise my experience and ability because understand the importance of excellent cash flow, and how it affects the entire business operation. I can also successfully negotiate any terns with suppliers regarding arrears, as well as HMRC. I am a well mannered, articulate and hardworking individual who has invaluable experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company. Committed and reliable communicator with excellent organisation and time management skills. Eager to learn and develop industry knowledge to assist and support procurement team. Offering creative, innovative mindset to help improve procurement strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I look forward to hearing from you.

Overview

21
21
years of professional experience
7
7
years of post-secondary education

Work history

Supplier

Various clients
London
10.2009 - Current
  • Account reconciliations
  • Debtors and Creditors control
  • Bank reconciliation
  • Debt collection
  • Customer liaison
  • Sage Line 50 / QuickBooks / Xero
  • Negotiating terms with HMRC
  • Gas & Electric Debt Collection
  • Gas & Electric Warrant Enforcement
  • Gas & Electric Revenue Protection
  • Customer service
  • Staff Management
  • Dispute resolution
  • Developed professional expertise through training and mentorship to boost service delivery.

Credit Controller

Enigma Residential Services Ltd
Surrey
12.2006 - 02.2008
  • Gas & Electric Utility Companies, Property Owning and Management Companies, IT, Office Furniture, Plumber, NHS, Charitable and Voluntary Organisations, and various small sole traders., Debtors and Creditors control
  • Bank reconciliation
  • Debt Collection
  • Account negotiations / Suppliers
  • Collected £1.1m debtors ledger (80% within 45 days, balance within 90 days)
  • Negotiating terms with HMRC.

Customer service

  • Informed new customers on up-to-date credit terms and conditions.
  • Negotiated terms and conditions, payment plans and settlements.
  • Posted journal transactions and cash receipts on sales ledger.
  • Followed up monthly statements with courtesy calls to customers.
  • Identified most pressing client debt cases to pursue.
  • Contacted customers about overdue payments by phone, letter and email.
  • Chased clients to procure payments in line with agreed terms and conditions.
  • Investigated invoices, requesting appropriate evidence from suppliers.
  • Oversaw correct daily account balancing process.
  • Assessed customer compliance with repayment schedules through thorough account reviews.
  • Managed multiple customer accounts, encouraging early settlement of any outstanding payments..
  • Monitored outstanding balances and followed up payments.
  • Negotiated payment plans suitable for clients.
  • Received debit and credit card payments by phone.
  • Developed guidelines and procedures to achieve timely payments from customers.
  • Reconciled complicated accounts provided by accounting team.
  • Staff Management
  • Dispute resolution
  • Developed professional expertise through training and mentorship to boost service delivery.

Credit Controller

Biscit Internet Ltd
London
04.2006 - 12.2006
  • Debtors and Creditors control
  • Bank reconciliation
  • Debt Collection
  • Account negotiations / Suppliers
  • Collected £1.8m debtors ledger (65% within 90 days, balance within 120 days)
  • Negotiating terms with HMRC.
  • Informed new customers on up-to-date credit terms and conditions.
  • Negotiated terms and conditions, payment plans and settlements.
  • Posted journal transactions and cash receipts on sales ledger.
  • Followed up monthly statements with courtesy calls to customers.
  • Identified most pressing client debt cases to pursue.
  • Contacted customers about overdue payments by phone, letter and email.
  • Chased clients to procure payments in line with agreed terms and conditions.
  • Investigated invoices, requesting appropriate evidence from suppliers.
  • Oversaw correct daily account balancing process.
  • Conducted credit checks and monitored credit alerts.
  • Assessed customer compliance with repayment schedules through thorough account reviews.
  • Managed hundreds of customer accounts, encouraging early settlement of any outstanding payments..
  • Uploaded relevant documentation to client portals.
  • Negotiated payment plans suitable for clients.
  • Received debit and credit card payments by phone.
  • Developed guidelines and procedures to achieve timely payments from customers.
  • Reconciled complicated accounts provided by accounting team.

Credit Controller

Halpern & Partners Insurance Services Ltd, Tibbett and Britten PLC
London
02.2002 - 03.2006
  • Minimised risk by proactively advising management of active payment issues.
  • Informed new customers on up-to-date credit terms and conditions.
  • Negotiated terms and conditions, payment plans and settlements.
  • Posted journal transactions and cash receipts on sales ledger.
  • Followed up monthly statements with courtesy calls to customers.
  • Identified most pressing client debt cases to pursue.
  • Contacted customers about overdue payments by phone, letter and email.
  • Investigated invoices, requesting appropriate evidence from suppliers.
  • Oversaw correct daily account balancing process.
  • Conducted credit checks and monitored credit alerts.
  • Assessed customer compliance with repayment schedules through thorough account reviews.
  • Managed multiple customer accounts, encouraging early settlement of any outstanding payments..
  • Uploaded relevant documentation to client portals.
  • Monitored outstanding balances and followed up payments.
  • Negotiated payment plans suitable for clients.
  • Received debit and credit card payments by phone.
  • Developed guidelines and procedures to achieve timely payments from customers.
  • Reconciled complicated accounts provided by accounting team.

Education

Licentiate Diploma - Banking

Institute of Bankers of South Africa, South Africa
02.1992 - 11.1992

Associate Diploma - Banking

Institute of Bankers (CAIB, South Africa
02.1993 - 11.1993

Institute of Certified - Insurance

chartered Insurance Institute (FIT, Bookkeepers (ICB), London
04.2004 - 09.2004

GDPR Practitioner Certificate - Business

Knowledge Academy, London
05.2018 - 06.2018

Bachelors Degree - Commerce

University of South Africa, South Africa
02.1990 - 10.1994

Estate and Trust Administrators Certificate - Law

Institute of Bankers of SA, South Africa
02.1996 - 09.1996

Skills

  • Specialist Debt Collector
  • Excellent Credit & Financial Control
  • Cash Flow forecasts and Budgeting
  • Audit Preparations
  • Self-Motivator and great team player
  • Ability to work remotely
  • Proficient in Microsoft Office
  • Proficient in Accounting Packages Sage Line 50 / Quickbooks / Xero
  • Staff and Operations Management
  • Great Listener / Good Manager
  • Always eager to learn / acquire new skills
  • Negotiating terms with HMRC
  • Exemplary verbal and written communicator
  • Excel proficiency
  • Persuasive negotiator
  • Staff Management
  • Relationship building
  • Negotiating

Languages

English
Native
Afrikaans
Fluent
Hebrew
Intermediate

Timeline

Knowledge Academy - GDPR Practitioner Certificate, Business
05.2018 - 06.2018
Supplier - Various clients
10.2009 - Current
Credit Controller - Enigma Residential Services Ltd
12.2006 - 02.2008
Credit Controller - Biscit Internet Ltd
04.2006 - 12.2006
chartered Insurance Institute (FIT, Bookkeepers (ICB) - Institute of Certified, Insurance
04.2004 - 09.2004
Credit Controller - Halpern & Partners Insurance Services Ltd, Tibbett and Britten PLC
02.2002 - 03.2006
Institute of Bankers of SA - Estate and Trust Administrators Certificate, Law
02.1996 - 09.1996
Institute of Bankers (CAIB - Associate Diploma, Banking
02.1993 - 11.1993
Institute of Bankers of South Africa - Licentiate Diploma, Banking
02.1992 - 11.1992
University of South Africa - Bachelors Degree, Commerce
02.1990 - 10.1994

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David Aaron Miller