David Yala
Summary
IT support professional with a Level 3 IT qualification and hands-on experience across technical support, digital inclusion and AI-assisted development. Skilled in troubleshooting hardware and software, supporting users with digital systems, and developing accessible technology solutions. My experience supporting NHS patients has strengthened my ability to communicate technical information clearly, patiently and professionally, while my development experience has built my problem-solving and technical skills. Passionate about technology, continuous learning and providing effective, user-focused IT support.
Overview
2
2
years of professional experience
Work history
Digital Inclusion Volunteer
Volunteer Centre Hackney
2026.03 - 2026.08
- Assisted patients in navigating healthcare processes, including requesting repeat prescriptions and completing online appointment forms
- Guided patients in accessing personal medical records online for better health management
- Guided patients to view their personal medical records online
- Enhanced awareness of NHS App through targeted communication strategies reaching diverse patient groups
Web Developer
2K Digital Medias
2025.08 - 2026.11
- Collaborated with UX designers to implement designs into functional code, delivering seamless user experience.
- Designed and developed visually appealing sites that fully met client design requirements, enhancing client satisfaction.
- Developed website layouts that improved visual appeal and functionality through expert design techniques.
- Ensured websites were accessible across multiple platforms and devices for improved reach.
- Led stand-ups and agile meetings to plan and deliver on project goals.
Videographer / Photographer
EcoCounts
2025.03 - 2025.08
- Produced promotional videos showcasing products and services, boosting sales potential.
- Enhanced viewer engagement through innovative storytelling techniques during editing.
- Developed diverse visual and audio content to enrich storytelling.
- Advised on shot composition to enhance video engagement.
- Trimmed footage and created sequences to promote overall narrative.
- Utilised advanced lighting techniques to create visually appealing images.
- Organised photo assignments across various locations whilst coordinating with team members efficiently.
AI Researcher
2K Digital Media
2025.06 - 2025.08
- Implemented appointment booking system to enhance user convenience and accessibility. with voice recognition functionality, increasing accessibility for users.
- Developed UI enhancements to increase user interactivity and engagement
- Built Key features including a sign in menu bar, sign-in and logging pages to improve site navigation
- Used AI-assisted development tools (Bolt) redesign and enhance a web application’s user interface
Education
Level 3 IT National Extended Diploma - MMP/CCD
Capital City College
Level 3 First Extended Certificate - Information & Creative Technology
New City College
HackneySkills
- User interface design
- AI Literacy
- Web analytics interpretation
- Visual content creation
- Creative vision
- Microsoft Office
- System administration
- Operating systems
- Hardware troubleshooting
- Clear Communication
- Adherence to high customer service standards
REFERENCE
Available on Request
Timeline
Digital Inclusion Volunteer
Volunteer Centre Hackney
2026.03 - 2026.08
Web Developer
2K Digital Medias
2025.08 - 2026.11
AI Researcher
2K Digital Media
2025.06 - 2025.08
Videographer / Photographer
EcoCounts
2025.03 - 2025.08
Level 3 IT National Extended Diploma - MMP/CCD
Capital City College
Level 3 First Extended Certificate - Information & Creative Technology
New City College