Summary
Overview
Work history
Education
Skills
References
Additional qualifications & Interests
Timeline
Generic

DAVID WILLIAMSON

Widnes

Summary

A dedicated and adaptable professional with extensive experience in mentoring, case management, and client support. My background in business, coaching, and problem-solving has equipped me with the ability to assess risks, provide guidance, and foster positive behavioural change. With strong communication and analytical skills, I thrive in roles that require collaboration, resilience, and a proactive approach to supporting individuals.

Overview

24
24
years of professional experience

Work history

Warehouse Operative & Training mentor

Lidl
Runcorn
02.2022 - 03.2025
  • Provide mentoring and support to new employees, ensuring smooth integration and development
  • Act as a qualified equipment trainer, delivering structured training sessions
  • Ensure compliance with health and safety regulations, contributing to a secure working environment

Personal Trainer

Self-employed
Widnes
12.2015 - 03.2025
  • Provide one-on-one coaching and mentorship, helping individuals set and achieve personal goals
  • Assess client needs, develop structured plans, and monitor progress, ensuring accountability and motivation
  • Work with clients from diverse backgrounds, often facing personal and social challenges
  • Communicate complex information clearly and empathetically, tailoring advice to individual needs
  • Manage all aspects of the business, including administration, record-keeping, and compliance

2nd Line Infrastructure Engineer

SopraSteria
Birchwood
06.2007 - 12.2015
  • Investigated, assessed, and resolved complex IT issues, demonstrating analytical and problem-solving skills
  • Liaised with multiple stakeholders to provide solutions
  • Managed cases effectively, ensuring timely resolution and documentation of key actions
  • Delivered training and guidance to first-line support staff, enhancing their skills and service quality

Customer Service Advisor

NatWest
Liverpool
03.2006 - 06.2007
  • Managed client interactions professionally, resolving complaints and generate sales leads
  • Communicated clearly and empathetically with customers
  • Worked towards performance targets while maintaining high service standards

Assistant Store Manager

Poundstretcher
Hunts Cross
04.2001 - 03.2006
  • Supervised and supported a team, providing training and development to employees
  • Managed stock control, logistics, and customer service, ensuring operational efficiency
  • Maintained detailed records and reports, ensuring compliance with company policies

Education

BA - Business and Information Technology

Liverpool Hope University

A-levels - Business, Economics, and General Studies

Knowsley Community College

GCSEs - 9 GCSEs (including Maths and English)

St. Francis Xavier's College Woolton

Skills

  • Case Management
  • Mentoring & Coaching
  • Report Writing & Documentation
  • Stakeholder Engagement
  • Empathy & Resilience
  • IT Proficiency
  • Youth Development & Safeguarding
  • Language Skills

References

References available upon request.

Additional qualifications & Interests

  • FA Level 1 Coaching Certificate, Volunteer Under-9s Football Coach
  • Spanish (Beginner Level), currently learning for enhanced communication
  • Full UK driving license - clean

Timeline

Warehouse Operative & Training mentor

Lidl
02.2022 - 03.2025

Personal Trainer

Self-employed
12.2015 - 03.2025

2nd Line Infrastructure Engineer

SopraSteria
06.2007 - 12.2015

Customer Service Advisor

NatWest
03.2006 - 06.2007

Assistant Store Manager

Poundstretcher
04.2001 - 03.2006

A-levels - Business, Economics, and General Studies

Knowsley Community College

GCSEs - 9 GCSEs (including Maths and English)

St. Francis Xavier's College Woolton

BA - Business and Information Technology

Liverpool Hope University

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DAVID WILLIAMSON