Summary
Overview
Work history
Education
Skills
Timeline
Generic

David Walsh

Preston,Lancs

Summary

Currently working as a Cleaner since 25/11/2024 at Iceland Food Warehouse Bamber Bridge part-time working 18 hours over 6 days 6am-9am

Formerly an Experienced Civil Servant employed in face to face Operation Delivery role as Usher for 13 years. Proactive and responsive to meet changing demands under pressure.

Dependable individual with excellent initiative and can-do attitude . Friendly and professional for positive customer service. Organised with good time-management skills to maintain smooth operations. Adapts easily to different environments and flexes with changing demands showing good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities.

Overview

40
40
years of professional experience

Work history

Store Cleaner

Iceland Food Warehouse
Bamber Bridge, Lancashire
11.2024 - Current
  • Undertook additional cleaning projects as required by management with utmost diligence.ie defrosting freezers 2 a week , 78 in total to do
  • Carried out deep-cleaning tasks during quieter business hours for minimal disruption.
  • Took charge of waste disposal regularly, contributing to a cleaner environment.
  • Cleaning toilets , emptying bins, cleaning freezer cabinet lids, using floor polisher machine , cleaning staff canteen , cleaning store manager's office, tidying warehouse, tidying yard, tidying trolley area , recyling cardboard and plastics into appropriate bags for collection

Admin Officer / Court Usher

HM Courts Service
Preston, Lancs
09.2009 - 04.2022
  • First point of contact supporting 4 District Judges in 4 separate Courtrooms on both Civil & Family cases, face to face with public based at a reception desk in a waiting room daily dealing with hundreds of customers: public, solicitors, barristers, social workers and Judges, setting up Courtrooms and taking names for cases, taking parties through to Courtrooms and announcing cases, maintaining library of recording tapes, inputting on spreadsheets and logging documents on e-files, sending files to other Courts, filing, supervising post opening, franking day's post, photocopying and laminating
  • Providing support to office colleagues and judiciary outside of court /hearing times ensuring necessary paperwork relevant to hearings is available
  • Updating files and tracking documents and files
  • Handling telephone calls and providing high level of customer service, transferring conference calls to judges and assisting with queries Answer telephones and provide callers with information, take messages or transfer calls to appropriate individuals
  • Create, maintain and enter information into databases
  • Greet visitors or callers and handle their enquiries, or direct them to appropriate people according to their requirements
  • Possesses Enhanced DBS checks and EVAC Chair trained

Timber Yard Assistant

Palgrave Brown
Brinscall, Lancashire
09.2006 - 11.2008
  • Customer service role working as part of a 2-man team picking loads for customer & firms vehicles
  • Employed task prioritisation and multitasking capabilities to manage demanding workload in busy environment and meet delivery targets.
  • Promoted customer satisfaction by demonstrating expertise and rapport-building skills in all on-site interactions.

Delivery Driver / Machinist

Pickup & Denton Joinery Ltd
Blackburn
06.1989 - 08.2006
  • Working in a small joinery firm for 17 years , performed manual tasks moving timber and machining and also out delivering and collecting goods professionally with a can-do positive attitude . Established a professional and friendly first impression of the firm to all delivery customers

Quality Control Inspector

Silicone Engineering Ltd
Blackburn, Lancs
08.1985 - 06.1989
  • Performed quality inspection operations for Silicone extrusions and mouldings and also insulated cable products from pre-production to delivery.
  • Measured products using micrometers, and shadowgraph equipment, verifying all components met precise quality standards in line with BS5750

Education

O-Levels -

Queen Elizabeth's Grammar School
Blackburn
/1978 - /1983

A-Levels -

Queen Elizabeth's Grammar School
/1983 - /1985

Skills

  • EXCEL (10 years)
  • OUTLOOK (10 years)
  • WORD (10 years)
  • Civil Service employed Court Usher, with 13 year background in communicating effectively face to face with both internal & external customers, giving advice over the phone and making effective decisions Competent in building customer relationships which inspire confidence and loyalty
  • Core Competencies include self-motivation and commitment to improve and provide a quality service
  • Learns new processes quickly, as well as strong ability to multi-task and work with minimal supervision
  • Proven time-management skills Handles tasks with accuracy and efficiency
  • Fair and respectful in dealing with others, and working proactively as part of a team to overcome problems and meet targets
  • Actively seeks information from customers to understand their needs
  • Takes ownership of issues and is focussed on providing both the right result for the company and the customer
  • Friendly and approachable with a tidy and professional appearance and a good sense of humour
  • Computer literate, well-used to updating spreadsheets and using software applications, as well as Word, Excel and Outlook
  • Enthusiastic "Can-Do" Attitude, strives hard to give favourable impression
  • Flexible and open to assist with different roles
  • Able to multi-task and deal effectively with high volume of customers
  • DOB 18/04/1967

Timeline

Store Cleaner

Iceland Food Warehouse
11.2024 - Current

Admin Officer / Court Usher

HM Courts Service
09.2009 - 04.2022

Timber Yard Assistant

Palgrave Brown
09.2006 - 11.2008

Delivery Driver / Machinist

Pickup & Denton Joinery Ltd
06.1989 - 08.2006

Quality Control Inspector

Silicone Engineering Ltd
08.1985 - 06.1989

O-Levels -

Queen Elizabeth's Grammar School
/1978 - /1983

A-Levels -

Queen Elizabeth's Grammar School
/1983 - /1985

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David Walsh