David Tiplady

As branch manager my role is to look after a team of 7 people which consisted of drivers ,parts advisors and my assistant manager while working closely with the divisional managers and directors. My duties include bringing extra business into the department whilst delegating duties for members of staff, answering phone calls and customer email order while maintaining KPIs , stock orders and making sure the department was being profitable and retaining a professional atmosphere. I also do quarterly staff appraisals for help and support they they are concerned about regarding training and promotion prospects.

• Managed daily operations to ensure smooth running of the branch.
• Built partnerships with local businesses fostering community relations.
• Maintained inventory levels to meet customer demand without excess stockholding.
• Oversaw recruitment process, ensuring selection of competent staff members.
• Ensured branch met all regulatory requirements for safe operation.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Recruited and managed senior staff with focus on delivering clear results.
• Worked with board of directors to establish objectives and decisively lead operations.
• Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.

My duty in this position included teaching and mentoring tele-sales advisors and organizing deliveries with the delivery drivers to make sure trade customers got their deliveries correctly and on time. Also answering the telephone taking orders from retail as well as trade customers. I was responsible for making sure the correct discounts were given to maintain maximum sales and profit, whilst upselling parts on sales transactions when possible. I was also responsible for staff attendance reports and sorting the end of the day banking which required handing large amounts of cash, cheques and card transactions. My role also included making sure all credit returns and surcharges were returned and keeping the paperwork all updated and making sure housekeeping and delivery vans were kept clean and well maintained.

• Focused on continuous improvement initiatives which resulted in streamlined operational processes within the parts department.
• Analysed sales trends to anticipate future demand accurately.
• Established efficient storage solutions, resulting in easy access to required parts.
• Coordinated with service department for seamless operations.
• Oversaw stock audits regularly to maintain accuracy in inventory counts.
• Enhanced customer satisfaction through timely delivery of ordered parts.
• Developed comprehensive reports detailing parts usage patterns, aiding strategic planning efforts.
• Trained team members on latest industry standards and practices, elevating service quality.
• Built positive supplier relationships for cost-effective stock sourcing.
• Handled grievances professionally to maintain staff satisfaction levels.

My role in this position is to serve technicians on the workshop counter also serve retail customers on the telephone and on the retail counter. Also my duties are to order parts for non-franchise vehicles that our car sales department have bought in, or have been sold. Also, to send credits back and sort paperwork from stock that's coming in and being sold for which I would reorder to replenish stock. My main duty for my role was to make sure the parts department reached its monthly targets and its quarterly targets and doing the end of the day banking and verify invoices to be paid. Also, I return warranty and exchange surcharge parts back to Vauxhall and chasing up credits which are due back.

• Liaised with suppliers for prompt resolution of any supply chain issues, minimising downtime.
• Focused on continuous improvement initiatives which resulted in streamlined operational processes within the parts department.
• Achieved quicker repair turnaround by ensuring availability of essential parts.
• Optimised work processes for increased efficiency in part distribution.
• Improved parts inventory by implementing effective management systems.
• Enhanced customer satisfaction through timely delivery of ordered parts.
• Oversaw stock audits regularly to maintain accuracy in inventory counts.
• Collaborated with other department managers to ensure a unified approach towards business objectives.
• Trained team members on latest industry standards and practices, elevating service quality.
• Handled high-volume parts, service and repair enquiries.
• Updated stock systems regularly for reliable inventory information.

My role consisted of serving 10 technicians , trade and retail sales over the telephone from body shops from single parts to full body work jobs. Organizing return and warranty parts to go back to Toyota and making sure the credits invoices matched up with the returns. Working closely with the service department and making sure all the orders are correct while making it a professional department as possible. Also maintaining good house keeping to make sure everything was tidy and put away to keep up within the health and safety regulations.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

I was working in the parts department telesales office taking orders from trade and retail customers via the telephone and serving customers over the retail counter. Also on busy times I was helping other colleagues on the workshop counter or delivering parts that were urgent. I assisted on regular stock checks and kept on top of basic cleaning duties to keep the department tidy and clutter free of waste and obstacles.

• Performed regular follow-ups on leads; converted them into successful sales.
• Maintained high level of professionalism whilst interacting with customers over the phone.
• Enhanced brand reputation by delivering excellent customer service at all times.
• Used sales scripts tailored towards individual customer needs and interests.
• Handled inbound calls to address product enquiries efficiently.
• Convinced hesitant customers by providing comprehensive product benefits overview.
• Improved service delivery, identified potential sales opportunities.

Assistant parts advisors and parts manager of running the parts department by learning parts items by serving technicians that were working on customers cars that were booked in for that day. Good house keeping to keep the parts department tidy. I was on a weekly college course to maintain my qualifications to move my future forward.

• Processed sales transactions smoothly, enhancing customer experience.
• Achieved high level of product knowledge through continual learning and training.
• Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
• Catalogued auto parts for easy retrieval and organisation.
• Suggested alternative parts to customers when required items were out of stock.

Assisting and working along side a technician maintaing and servicing the fleet of trucks within the company. I was on a weekly college course but it was cut short as the transport company went into liquidation.