David Thomas Edwards
Hadleigh,Essex
Summary
Dedicated professional with a strong foundation in communication, customer service, and problem-solving. Demonstrates effective money handling, time management, and computer literacy skills. Known for a positive attitude, proactive initiative, and genuine enjoyment in learning new skills. Possesses high emotional intelligence and a service-oriented mindset.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Manager
AL-Murad Tiles
06.2023 - 12.2024
- I returned to this company taking on the position of assistant manager for which my role was very similar to before, but with additional roles and responsibilities, including the below.
- General sales to the public and traders which required good product knowledge and design insight for the products, money handling from any sales made
- Warehouse management, sorting and loading customers' orders for either collection or delivery
- Maintenance and design of displays within the shop.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Handled stock control duties diligently preventing overstocking or shortages.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed daily operations to ensure smooth running of the shop floor.
- Coordinated with management on operational issues providing solutions for better efficiency.
Barista assistant
Costa Coffee
Canvey Island, Essex
11.2019 - 06.2023
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Handled difficult customers professionally, resolving issues amicably.
- Maintained clean and organised workspace for optimal productivity.
- Managed inventory of supplies reducing wastage costs.
- Operated cash register, ensuring accurate transactions.
- Assured quality control with proper handling of all food items.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Followed health and safety regulations consistently, maintaining a safe work environment.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Performed regular machine maintenance checks ensuring smooth operation.
Service administrator
ERG Facilities
Southend-on-Sea, Essex
01.2019 - 11.2019
- Assisted teams in project coordination leading to timely completion.
- Drove customer satisfaction rates, monitoring and resolving enquiries with timely solutions.
- Streamlined billing and administrative processes, significantly reducing process-oriented backlogs.
- Coordinated logistics for product delivery to ensure timeliness.
- Served as key point of contact for customers, enhancing company reputation.
- Managed client appointments efficiently, reducing waiting times significantly.
- Managed inventory of resources necessary for service provision.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Assisted in preparation of monthly reports to inform decision making.
- Maintained accurate records of customer interactions to improve service delivery.
- Ensured seamless communication across departments through meticulous record keeping.
- Handled all incoming calls professionally, contributing to positive brand image.
- Coordinated workflow to meet business demands, monitoring and prioritising outstanding service requests and work orders.
- Increased customer satisfaction with prompt resolution of queries and issues.
Sales assistant
AL-Murad Tiles
South Benfleet, Essex
02.2017 - 01.2019
- Improved customer service by efficiently handling queries and complaints.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Explained establishment policies to customers and offered advice on selections.
- Collaborated effectively with team members to meet sales targets.
- Updated product labelling and pricing to reflect discounts and offers.
- Accepted card, cash and cheque payments in POS register system.
- Built lasting relationships with clients through customer service interactions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Chef
The Elms, JD Wetherspoons
Hadleigh, Essex
11.2011 - 11.2016
- Streamlined kitchen operations for enhanced efficiency.
- Maintained high safety standards during food preparation and serving procedures.
- Applied culinary expertise toward development of seasoned, complex and speciality foods.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Coordinated prep work, streamlined the cooking process.
- Maximised restaurant capacity by coordinating seamless, efficient meal services.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Catering manager
PJT Restaurants Ltd, Mc Donalds
Hadleigh, Essex
09.2006 - 11.2011
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Estimated food consumption for appropriate ordering from vendors and to avoid waste.
- Upheld hygiene and safety regulations through regular checks and audits.
- Managed all aspects of kitchen operations, ensuring smooth workflow.
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Assessed equipment requirements periodically, ensuring optimal functionality at all times.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Collected payments and provided receipts and invoices to customers.
Shop assistant
French's Pharmacy
Hadleigh, Essex
10.2004 - 09.2006
- Requested and checked customer IDs at checkout for age-restricted products.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Collaborated effectively with team members during busy periods.
- Managed stock levels on shop floor for continuous product availability.
- Supported local delivery of prescriptions.
Education
BTEC National Certificate lvl3 - hospitality and catering
Southeast Essex Collage (SEEC)
01.2008 - 01.2010
BTEC national certificate lvl3 - early years
South East Essex Sixth Form and Community College (SEEVIC)
01.2006 - 01.2008
GCSEs -
The Deanes school
09.2001 - 08.2006
Skills
- Strong communication skills
- Excellent customer service
- Effective problem solving
- Money handling
- Good time management
- Genuine enjoyment at learning new skills
- Emotional intelligence
- Computer literacy
- Positive attitude
- Proactive initiative
- Service orientation
Custom
St John's Ambulance Cadets, Young People and Care, 08/01/04, Young Lifesaver Plus, 06/01/04, Grand Prior Bronze Award, 09/01/05, Essential Care Skills, 12/01/06, Drill March, 09/01/09
Accomplishments
- St John's Ambulance Cadets
- Young People and Care, achieved August 2004
- Young Lifesaver Plus, achieved June 2004
- Grand Prior Bronze Award, achieved September 2005
- Essential Care Skill's, achieved December 2006
- Drill March, achieved September 2009
Timeline
Assistant Manager
AL-Murad Tiles
06.2023 - 12.2024
Barista assistant
Costa Coffee
11.2019 - 06.2023
Service administrator
ERG Facilities
01.2019 - 11.2019
Sales assistant
AL-Murad Tiles
02.2017 - 01.2019
Chef
The Elms, JD Wetherspoons
11.2011 - 11.2016
BTEC National Certificate lvl3 - hospitality and catering
Southeast Essex Collage (SEEC)
01.2008 - 01.2010
Catering manager
PJT Restaurants Ltd, Mc Donalds
09.2006 - 11.2011
BTEC national certificate lvl3 - early years
South East Essex Sixth Form and Community College (SEEVIC)
01.2006 - 01.2008
Shop assistant
French's Pharmacy
10.2004 - 09.2006
GCSEs -
The Deanes school
09.2001 - 08.2006
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