David Taylor
Sompting,West Sussex
Summary
Accomplished fraud leader with an impressive track record in the strategic and cross-functional development of counter fraud operations within the insurance industry.
With 17 years experience leading teams and implementing highly successful processes in desktop investigation, field investigation and intelligence. Motivated and enthusiastic fraud subject matter expert with experience in internal fraud, money laundering controls and application fraud within the Motor and Gadget sectors.
Proactive and experienced leader, with a hardworking and tenacious approach to work. Comfortable working as part of a team as well as under own initiative. Highly organised with excellent communication skills. Proficient at working in a senior and responsible role, adept at working collaboratively to develop innovative solutions to reduce indemnity spend.
Open to hybrid and remote working with an office base in the Greater London area or South East region with foreign travel where required.
Overview
19
19
years of professional experience
Work history
Senior Fraud Prevention Manager- Europe
SquareTrade Ltd
London
09.2022 - Current
- Designed gadget claims validation processes for U.K, Sweden, Norway, Spain and Benelux regions
- Reduced claims frequency by over 10% resulting in £145K per month claims costs savings
- Reduced complaint volumes by over 75%
- Streamlined processes to improve and optimise off shore operations to include introduction of automated fraud rules and automated customer comms
- Scaled and developed counter fraud prevention processes and built frameworks to ensure regulatory compliance with financial crime risks
- Technical referral point and project lead with responsibility for data, people and systems relating to the investigation of claims and application fraud, AML and internal fraud.
Head of Fraud
Mulsanne Insurance Company Ltd/Abacai Technologies Ltd
10.2020 - 09.2022
- Shortlisted for Post Magazine Fraud Awards Collaboration of the year.
- Embedded processes and procedures, a framework response to claims & application fraud delivering 100% + uplift in annual fraud savings, increased annual fraud savings from £1.8m to £3.8m within 2 years and further increased to £4.3m within 3 years
- Grew fraud team from 4 FTE to 16 FTE within 2 years
- Developed desktop interview solution for vehicle theft claims resulting in average 40 to 44% zero settled rate
- Defined counter fraud strategy, delivered this strategy by effective oversight of counter fraud operations team and external suppliers
- Led projects delivering work stream items regarding use of data and technology to drive efficiencies and financial savings including development of machine learning based claims and policy risk scoring and implementation of point of claim and point of sale fraud screening solutions
- Implemented market leading claims farming strategies which produced success rates against key opponents of over 80% with zero litigation
- Technical referral point concerning complex fraud, AML, and internal fraud
Fraud Operations Manager
Mulsanne Insurance Company Ltd
09.2015 - 10.2020
- Embedded processes and procedures as a framework for the response to claims & application fraud delivering a 50% + improvement in fraud referral retention rates
- Implemented OCR based technology solution to screen personal injury claims resulting in £500K + increase in annual fraud savings
- Set KPI's and targets for Fraud Team performance measured by MI and ensured delivery of the same
- Managed relationship with fraud & claims investigation supply chain and suppliers of technology and systems relating to counter fraud with cost saving results including reducing claims spend on LVI claims of up to 90%
- Referred one of the first large scale crash for cash cases to City of London Police IFED when it launched resulting in 3 custodial sentences and nationwide media coverage
Claims Investigation and Intelligence Supervisor
First Central Insurance Management Ltd
05.2013 - 08.2015
- Delivered a 100% + increase in annual fraud savings in the 1st year in the role, annual fraud savings increased from £1.2m to £2.8m
- Managed 14 direct reports across desktop investigation, field investigation and intelligence teams
- Project SME to deliver the implementation of the field investigation team
- Responsible for audit and supervision of claims fraud investigation and intelligence output
- Delivery of agreed KPI's and targets for each team
- Oversight of law enforcement referrals, support to AMLRO with submission of SARS
Claims Validation Unit Manager
Service Underwriting Agency Ltd
09.2012 - 05.2013
Various claims roles
Service Underwriting Agency Ltd
05.2007 - 09.2012
Incident management Positions in Administration, Customer Service and Claims
Norwich Union and Elite
09.2005 - 05.2007
Education
Fraud Team Managers and Leaders Course -
City of London Police Economic Crime Directorate Fraud Training Academy
University of Portsmouth accredited certificate administered by Quest Gates Loss Adjustors - undefined
UCCE Certificate Insurance Fraud Technician (CFPAB accredited)
B.A Hons Music Production - undefined
Northbrook College
Skills
- Certified fraud practitioner
- Fraud
- Claims
- Leadership
- Problem-solving
- Operational fraud management
- AML
- Fraud prevention data and intelligence
- Fraud SME
- Supply chain and vendor management
- Financial crime controls
Accomplishments
- Post Magazine Fraud Awards, Fraud Team Collaboration of the Year. Shortlist 2021.
- Post Magazine Fraud Awards, Young Investigator of the Year. Winner 2014.
Affiliations
- I am a keen music fan, record collector and DJ. Outside of work my time is devoted to my wife and two young daughters and I also volunteer for a local homeless outreach charity.
References
References available upon request.
Timeline
Senior Fraud Prevention Manager- Europe
SquareTrade Ltd
09.2022 - Current
Head of Fraud
Mulsanne Insurance Company Ltd/Abacai Technologies Ltd
10.2020 - 09.2022
Fraud Operations Manager
Mulsanne Insurance Company Ltd
09.2015 - 10.2020
Claims Investigation and Intelligence Supervisor
First Central Insurance Management Ltd
05.2013 - 08.2015
Claims Validation Unit Manager
Service Underwriting Agency Ltd
09.2012 - 05.2013
Various claims roles
Service Underwriting Agency Ltd
05.2007 - 09.2012
Incident management Positions in Administration, Customer Service and Claims
Norwich Union and Elite
09.2005 - 05.2007
Fraud Team Managers and Leaders Course -
City of London Police Economic Crime Directorate Fraud Training Academy
University of Portsmouth accredited certificate administered by Quest Gates Loss Adjustors - undefined
UCCE Certificate Insurance Fraud Technician (CFPAB accredited)
B.A Hons Music Production - undefined
Northbrook College
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