David Stoops
DONAGHADEE,DOWN
Summary
. Motivated professional with a strong focus on customer satisfaction and operational excellence. Cultivates positive relationships with guests and staff, promoting a collaborative work atmosphere. Utilises effective time management and scheduling skills to achieve productivity and efficiency. Driven manager/supervisor with over 20 years of experience in high-pressure hospitality environments. Maintains exceptional customer service standards while controlling stock orders and profit margins. Resolves conflicts swiftly, fosters teamwork, and enhances staff performance through effective training and development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor
dirty duck ale house
holywood, DOWN
02.2016 - Current
- maintaining high levels of customer service in a very busy enviroment
- control off all orders related to the bar working closely with reps from different companys to insure that i was meeting all profit margins
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Trained new employees on restaurant protocols, enhancing service quality and efficiency.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- sourcing new drink suppliers to supply cask condionated ale
- up dating and creating new wine list , whiskey/gin meus
- maintaining staff levels to cope with the increase in trade and also the decrease in the quiter months
Full Time Waiter/Bar Person
Graze Restaurant
Belfast, DOWN
05.2014 - 02.2016
- Facilitated food order processing.
- Cleared and reset tables promptly.
- Assisted with wine and food pairing recommendations.
- Supported food runners during service.
- Promoted daily specials to customers.
- Prepared and served new cocktail recipes.
- Managed cash transactions accurately.
- Distributed tips nightly among floor and kitchen staff.
- Organised stock orders efficiently.
- Handled delivery items with care.
General Manager
Betty Blacks
Bangor
09.2013 - 03.2014
- Facilitated memorable experiences for customers.
- Assisted in cash handling processes including lodgements, till counting, and change orders.
- Supported stock ordering and control activities.
- Contributed to staff training and motivation initiatives.
- Helped in creating staff rotas and managing scheduling.
- Aided in hiring processes and disciplinary actions for staff.
- Processed payment of all bills such as electric, stock rates, and rent.
- Communicated with suppliers for procurement needs.
- Ensured cleanliness of premises through maintenance of cleaning schedules for all staff on shift.
- Developed new cocktail menus and assisted in staff cocktail training.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
Traveled In Australia
06.2012 - 08.2013
- Aimed to enhance hospitality skills by working in a variety of bars and restaurants across Australia.
General Manager
Betty Blacks
Bangor
05.2009 - 06.2012
- Same as last position
- Left to travel Australia
Full Time Bar Supervisor
Coyle's bar and restaurant
Bangor
05.2007 - 05.2009
- Ensure consistent customer satisfaction.
- Serve drinks and food efficiently.
- Handle cash accurately.
- Organise bar stocking and restocking effectively.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
RESTAURANT SUPERVISOR
Charlie's
Bangor, Co. Down
12.2006 - 05.2007
- Maintaining high Customer Service
- Serving food and drinks
- Cash handling
- Ensuring staff were working to their full potential
FULL TIME BAR AND RESTAURANT SERVICE
01.2001 - 01.2006
- I worked in a number of Bar/ Restaurant's in Bangor to gain experience in the hospitality trade
- This Included - Allen's, The Castlearms, Nelsons, Marine Court and the Royal Ulster Yacht Club
- In the R.U.Y.C. I served the Queen and Prince Phillip and returned each Christmas Day to serve in The Restaurant.
BANQUETING PORTER
Stormont Hotel
01.1999 - 10.2001
- Setting up function room
- Carrying bags to rooms
- Silver service
- Helping out in Bar and restaurant
- Night shift involved - room service, reception
- I obtained my N V Q level 1 & 2 in food and beverage awards
Education
Gcse - Math's, English, Science, Home economics, Word processing, P.E
Knockbreda high school
Belfast06-1998
Skills
- Customer service
- Staff training
- Team building
- Conflict resolution
- Cost control
- Quality assurance
- Leadership skills
- Communication skills
- Performance optimization
- Time management
- Team motivation
- Scheduling management
- Staff development
- Written and verbal communication
- Health and Safety Compliance
- Health and Safety regulations
- Workforce training and development
Hobbies and Interests
- Football
- Rugby
- Snooker
- Computers
- Cars
- Good food and wines
References
- Joanne Davis, Owner of Cloud 9 Restaurant and Nineteen at Blackwood, 07768753728
- Andrew McComish, 07715819018
Certification
- fire training
- first aid trained
- health and safety certifcate
Timeline
Supervisor
dirty duck ale house
02.2016 - Current
Full Time Waiter/Bar Person
Graze Restaurant
05.2014 - 02.2016
General Manager
Betty Blacks
09.2013 - 03.2014
Traveled In Australia
06.2012 - 08.2013
General Manager
Betty Blacks
05.2009 - 06.2012
Full Time Bar Supervisor
Coyle's bar and restaurant
05.2007 - 05.2009
RESTAURANT SUPERVISOR
Charlie's
12.2006 - 05.2007
FULL TIME BAR AND RESTAURANT SERVICE
01.2001 - 01.2006
BANQUETING PORTER
Stormont Hotel
01.1999 - 10.2001
Gcse - Math's, English, Science, Home economics, Word processing, P.E
Knockbreda high school