David Sparkes

• Be the first point of contact on the phones and at reception .
• Direct enquiries to the necessary department or colleague and give necessary information to the patient
• Signpost patients to the correct external agencies
• Raise any safeguarding concerns
• Ensuring GP's made aware of any deaths, collate the necessary information and ensure paper work gets sent
• Dealing with emails and workflow sent to the UCN email
• Often go to person for help with IT queries have assisted with every day IT fixes at the health centre.
• Regularly use Microsoft Word and Excel.
• Use of healthcare related software on a daily basis.

● Responsible for individual customer care planning

● Team working promoting excellence in care.

● Delivering personal care to patients

● Worked in a hospital ward environment caring for patients who have suffered trauma with a focus on orthopaedics.

● Organised teams to deliver patient effective and safe patient care on a daily basis.

● Effectively managed large work loads including being responsible for up to eighteen patients on a shift, demonstrating the ability to prioritise where resources were low and work loads were high

● Effective communication with colleagues and other health professionals, including the use of IT software to input and communicate a patient's vital signs and needs.

● Analysing and problem solving complex situations within time critical frameworks.

● Adapting practice in a rapidly changing environment to meet targets whilst maintaining standards of service.

● Contributed to Multi-disciplinary team meetings, handed over patients at the end of each shift.

Dealt effectively with the public, including defusing potentially challenging situations

● Adapted to a range of different working environments including acute, community and outpatient settings.

● Successfully managing academic deadlines and independent learning.

● Completed and signed off on practical side of nursing.

● Using a range of healthcare software for recording data

● Use of powerpoint, word and excel for presentations, project work and completing assignments.

● Managed a team of support workers to offer support to people with alzheimers and those looking after them. Including undertaking annual appraisals and monthly staff meetings.

● Developed partnerships with relevant stakeholders including national organisations to promote the work of the Alzheimer’s society as well as fundraising.

● Planned for the integration of services between organizations and in house service development and diversification.

● Ensured key targets were met

• Developed service development proposals and plans.

• Implemented treatment plans which increased patient independence and self-care skills.
• Conducted home visits for assessing patient environments and suggesting necessary adaptations.
• Documented detailed reports on each session, allowing for accurate monitoring of patient progress over time.
• Provided emotional support to patients, thus enhancing their mental wellbeing.

● Developed and implemented delivery plans within a new strategic framework that enhanced patient care for people with dementia. Included applying change management processes.

● Engaged and persuaded colleagues to implement potential beneficial changes to their caring.

● Supervised carers through a supervision program and appraisal program

● Ran the home in absence of the manager.

● Dealt with complaints both verbally and more formally.

● Ensure the home was fully staffed and rotas completed.

Developed and delivered training.

● Organised and managed a team of carers and auxiliary staff in delivery of care to residents in a 64 bed elderly care home

● Risk assessed and formulated care plans with individual residents

● Promoted the organisation to customers and built and sustained customer trust.

● Responded to and dealt with emergencies using emergency protocols.

● Delivered personal care to patients when needed.