David Singh

• Completed and analysed weekly/monthly reports to help understand trade patterns and promote growth.
• Managed inventory of over £6000 in stock week-to-week.
• Liaised with local council, police and community members on events and community safety.
• Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
• Wrote code of conduct, policies and procedures and COVID-19 risk assessment.
• Observed strict confidentiality of all spoken and written personal information.
• Resolved staff and customer complaints, challenges and enquiries.
• Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
• Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
• Communicated details of upcoming events, promotions and menu changes with all staff.
• Checked licenses to be in line with current legislation.
• Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.

Kept constant awareness of any changes in food handling standards and other relevant legislation.

• Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
• Ensured presentation of bar and staff met high-quality industry targets and brand values.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Maintained bar stocks, replenishing daily as necessary.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

Temporary position, whilst the premises underwent change of ownership.

All Duties undertaken were as per latest employment.

• Completed and submitted monthly reports to business manager.
• Managed inventory of over £7000 in stock week-to-week.
• Liaised with local council, police and community members on events and community safety.
• Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
• Managed 8+ staff and daily operations for gastro pub.
• Observed strict confidentiality of all spoken and written personal information.
• Resolved staff and customer complaints, challenges and enquiries.
• Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
• Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
• Communicated details of upcoming events, promotions and menu changes with all staff.
• Checked licenses to be in line with current legislation.
• Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
• Kept constant awareness of any changes in food handling standards and other relevant legislation.