David Shepherd
Sheffield,SHF
Summary
Front of House professional with hands-on experience in guest service and operations. Proven ability to enhance guest satisfaction through effective communication, problem-solving, and organizational skills. Strong collaborator focused on achieving team goals and adapting to changing needs. Reliable and personable, with expertise in handling high-pressure situations and multitasking.
Overview
11
11
years of professional experience
Work History
Front of house assistant
The Peacock
Sheffield
12.2025 - 03.2026
- Entrusted to set up and close down the restaurant by myself
- Attentive to customer needs before and during their dining experience
- Address customer's questions, resolve any complaints
- Use point of sale software
- Making sure servicing/clean standards are met
- Worked to specific industry hygiene standards
- Taking orders from customers and serving food & drinks
- Taking cash and credit card transactions
- Taking bookings over the phone & in person
- Set-up/clean down bar
- The Peacock Bar: Sheffield’s Premier Pub & Dining
- Managed guest arrivals, seating flow, and reservations to maintain smooth front-of-house service.
- Greeted patrons promptly, answered enquiries, and delivered attentive service throughout visit.
- Coordinated table turnover with bar and kitchen teams to support efficient service delivery.
Front of house assistant
The Hospitality House
03.2024 - 06.2025
- Working in prestigious racecourse venues which include the 'Parade ring' at York, it's serving at the highest level, delivering exceptional standards all the time, while working as a team helping each other out.
- Greeting and welcoming guests
- Interacting and engaging with customers
- Getting drinks and food orders in a proper and responsive manner
- Been attentive and responding to customers wants and needs
- Making sure all aspects of the dinning experience is of excellent standards
- Attentive to customer needs before and during their dining experience.
- Address customer's questions, resolve any complaints.
- Use point of sale software.
- Making sure servicing/cleaning standards were met.
- Set-up/break-down of events.
- Worked to specific industry hygiene standards.
- Taking orders from customers and serving food & drinks.
- Taking cash and credit card transactions.
- Set-up/clean down bar.
- Greeting and seating customers.
- Mobile bar hire - Event Staff - Events
Front of house supervisor
Fox House
Sheffield
03.2024 - 11.2024
- Entrusted to set up and close down the restaurant by myself
- Attentive to customer needs before and during their dining experience
- Address customer's questions, resolve any complaints
- Use point of sale software
- Making sure servicing/clean standards where met
- Worked to specific industry hygiene standards
- Taking orders from customers and serving food & drinks
- Taking cash and credit card transactions
- Taking bookings over the phone & in person
- Set-up/clean down bar
- Greeting and seating customers
- Directing, organising and motivating staff to deliver correct standards.
- The Fox House in Sheffield | Vintage Inns
Waiter
Saunton Sands Hotel/Beachside Grill
03.2022 - 12.2023
- Entrusted to set up and close down the restaurant by myself
- Attentive to customer needs before and during their dining experience
- Address customer's questions, resolve any complaints
- Use point of sale software
- Making sure servicing/clean standards where met
- Set-up/break-down of events
- Worked to specific industry hygiene standards
- Taking orders from customers and serving food & drinks
- Taking cash and credit card transactions
- Taking bookings over the phone & in person
- Set-up/clean down bar
- Greeting and seating customers
Hcs recruitment
Sheffield City Centre
02.2020 - 01.2022
- Attentive to customer needs before and during their dining experience.
- Address customer's questions, resolve any complaints.
- Use point of sale software.
- Making sure servicing/cleaning standards were met.
- Set-up/break-down of events.
- Worked to specific industry hygiene standards.
- Taking orders from customers and serving food & drinks.
- Taking cash and credit card transactions.
- Set-up/clean down bar.
- Greeting and seating customers.
- Courtwood House, Silver Street Head, Sheffield City Centre February 2020-2022: HCS is a recruitment agency that is used for venues around Sheffield, where can be working anything from a small function to a massive event, anything from bar staff to waiter and even warehouse.
Waiter/bar tender
The Hilton Victoria Quays
Victoria Quays Sheffield
05.2019 - 12.2020
- Attentive to customer needs before and during their dining experience
- Address customer's questions, resolve any complaints
- Use point of sale software
- Making sure servicing/clean standards where met
- Set-up/break-down of events
- Worked to specific industry hygiene standards
- Taking orders from customers and serving food & drinks
- Taking cash and credit card transactions
- Taking bookings over the phone & in person
- Greeting and seating customers
- Made Redundant
Bar/front of house supervisor
Hellaby Hall Hotel
07.2018 - 05.2019
- Work closely with other members/management of the team to deliver best customer service
- Organising and preparing cleaning schedules for back of house and bar areas
- Attentive to customer needs before and during their dining experience
- Delegating and directing staff in their roles
- Motivating, guiding and helping staff
- Address customer's questions, resolve any complaints
- Monitor stock levels and replenish as necessary
- Use point of sale software
- Help set-up venues for specific events
- Cash and credit card transactions
- Taking orders from customers
- Prepare specialist coffee
- Tasks and responsibilities:
Waiter/bar tender
Sun Peaks Grand Hotel & Conference Centre
Sun Peaks, CA
01.2015 - 01.2017
- Entrusted to set up and close down the restaurant by myself
- Attentive to customer needs before and during their dining experience
- Address customer's questions, resolve any complaints
- Overseeing staff
- Use point of sale software
- Making sure servicing/clean standards where met
- Set-up/break-down of events
- Worked to specific industry hygiene standards
- Taking orders from customers and serving food & drinks
- Taking cash and credit card transactions
- Taking bookings over the phone & in person
- Set-up/clean down bar
- Stock management / ordering
- Cashing up
- Greeting and seating customers
Education
International hotel management with hospitality conferencing & events (2:2)
Sheffield Hallam University
04-2018
Skills
- Team player attitude
- Reliability and punctuality
- Food safety
- Customer service expertise
- Attention to detail
- Team management
Timeline
Front of house assistant
The Peacock
12.2025 - 03.2026
Front of house assistant
The Hospitality House
03.2024 - 06.2025
Front of house supervisor
Fox House
03.2024 - 11.2024
Waiter
Saunton Sands Hotel/Beachside Grill
03.2022 - 12.2023
Hcs recruitment
02.2020 - 01.2022
Waiter/bar tender
The Hilton Victoria Quays
05.2019 - 12.2020
Bar/front of house supervisor
Hellaby Hall Hotel
07.2018 - 05.2019
Waiter/bar tender
Sun Peaks Grand Hotel & Conference Centre
01.2015 - 01.2017
International hotel management with hospitality conferencing & events (2:2)
Sheffield Hallam University
Disclaimer
References on request.
Section name
- Personal details
- Address: 85 Hallam Grange Crescent
- Mobile: 07807 448 964
- Email: davidshepherd299@yahoo.co.uk