David Seymour

• Progressed into the Community Delivery Manager role after building strong operational knowledge within Evri, ensuring a smooth transition into a larger leadership remit.
• Managed 150+ couriers per day, planning routes and allocating cover to ensure the depot was fully staffed and service levels were maintained.
• Monitored cost against budget, supported performance reviews, and managed under performance through to removal of service where required.
• Handled customer and courier complaints quickly and professionally to minimise disruption and maintain service quality.
• Planned holiday cover and contractor usage across selected rounds to maximise productivity and reduce the risk of service gaps.
• Focused on achieving daily depot clearance and a minimum 98.5% delivery target, working proactively to keep operations on track.
• I've loved my time in this role and feel strong managing large teams to provide the standards set out by the company

• Progressed from van driver to process lead and then to Van Manager within the first year at Evri, covering challenging routes across the Central Belt, including Edinburgh.
• Planned and managed 34 daily routes, ensuring drivers left the depot on time and KPI targets were met.
• Monitored HHT usage and clear-out activity, escalating issues and supporting operational accuracy.
• Worked with the manager on basic finance tasks and monitored day-to-day operational costs.
• Completed vehicle walkaround checks to ensure roadworthiness and reported defects promptly for resolution.
• Problem-solved quickly when issues arose, including reallocating routes to prevent service shortfalls.
• Maintained strong working relationships with BDEs across the area to resolve issues quickly and keep operations running smoothly.

• Turned around a struggling store and, over two years, helped drive it to become the company’s top-performing location for like-for-like sales.
• Built strong supplier and customer relationships to improve product availability, service levels, and repeat business.
• Produced weekly and monthly performance reports to monitor results, spot risks, and support decision-making.
• Analysed sales and operational data to identify improvements and increase store efficiency.
• Led promotional activity and strategic pricing initiatives to achieve sales targets.
• Held full responsibility for staff management, including hiring, performance management, and termination where required.
• Completed detailed financial breakdowns to explain costs and support budget control.

• Progressed through the business from Assistant to Bakery Supervisor, Bakery Manager, and Market Street Duty Manager, demonstrating strong performance and leadership over long service.
• Led and motivated colleagues to deliver excellent customer service, respond effectively to feedback, and maintain high standards across the department.
• Ensured strong availability and operational readiness across the store, working closely with other managers to support performance and service delivery.
• Managed key people routines including scheduling, absence, performance conversations, training, and talent development.
• Planned resources thoroughly to ensure the department was well staffed and able to meet customer demand.
• Built confidence across teams by delivering training and enabling colleagues to work effectively across multiple departments.
• Developed effective relationships with other operational areas to support joined-up working and consistent store performance.

city:Various stores