David Sanderson
Northampton,Northamptonshire
Summary
Results-driven professional with expertise in operational support, department management, and performance monitoring. Adept at leveraging data-driven decision-making to optimise processes and enhance organisational efficiency. Committed to delivering measurable outcomes and fostering continuous improvement within dynamic environments.
Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Carousel Car parts Ltd
Northampton, Northamptonshire
09.2024 - 01.2025
- Oversaw the management of both the Ecommerce/customer service team and the warehouse team.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Managed vendor relationships to ensure timely delivery of services.
- Applied lean principles to operations management, reduced waste significantly.
- Liaised with stakeholders for transparent communication and better decision making.
- Optimised workflow procedures with strategic planning and team coordination.
- Identified bottlenecks, implemented solutions, increased productivity.
- Directed safety protocols implementation, created safer workplace conditions.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Created a collaborative work environment for positive team dynamics.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Implemented quality control measures, enhanced product standards.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
Area Sales / Business Development Manager
International Workplace Group (IWG)
Northampton, Milton Keynes, Luton, Leicester , Northamptonshire, Leicestershire, Buckinghamshire
08.2021 - 07.2024
- Drove sales of IWG's workspace product range by identifying opportunities, matching every individual prospective customer's requirements to the relevant workspace products.
- Generate leads through networking, marketing, cold calling, and engaging with agents and brokers.
- Identify and present to prospective partners through various business development activities.
- Convert interest into commercial negotiations and securing board approval for new deals.
- Convert commercial discussions into signed contracts with the support of the IWG legal team.
- Marketed the company's centers using various social media platforms to showcase the benefits of flexible working.
- Leveraged determined work ethic to drive sales in line with set targets.
- Used upselling and cross-selling techniques to increase revenue and drive sales.
- Assessed competitor activities for strategic positioning.
- Managed key accounts, ensuring high levels of customer satisfaction to maximise Retention and exploit expansion opportunities.
- Negotiated lucrative contracts to secure long-term client commitment.
- Provided comprehensive product knowledge to drive sales.
- Devised successful sales pitches for significant conversion rates.
- Enhanced market penetration with effective territory management.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Built office layouts using CAD software to bring prospective clients workspace solutions to life to
- Market IWG centers to new customers through social media, referrals, and networking.
Showcase the benefits of flexible working.
Community Sales Manager
International Workplace Group (IWG)
Northampton
11.2018 - 08.2021
- Responsible for building, growing the customer portfolio whilst engaging with existing clients to maximise occupancy levels within a large 100 office sized flexible workspace centre.
- Accountable for ensuring that all Health & Safety requirements and took pride in the appearance of the center and ensure standards met.
- Provide tours to prospective customers and delivered presentations to drive sales and increase center occupancy.
- Forge strong relationships with existing customers to identify
- Solve problems and rise to every challenge.
- Great customer service to boost maximise retention and boost referrals.
- Handled budgeting responsibilities to ensure financial sustainability of the centre.
- Delivered excellent service standards attracting more users to the centre.
- Conducted regular audits for maintaining high standards of cleanliness and safety.
- Coordinated events to improve community engagement.
- Oversaw all administrative tasks for efficient centre management.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Fostered a positive working environment through effective leadership techniques.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Supervised and trained staff to complete projects and tasks for centre.
- Monitored expenditures to manage allocated budget.
- Answered queries and handled complaints to provide outstanding customer service.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Coordinated maintenance and cleaning work to keep facility in good condition.
- Oversaw centre inventory and placed new orders to keep levels within targets.
Kitchen & bathroom Design Consultant
Wickes
Bletchley, Milton Keynes
11.2017 - 11.2018
- Conducted customer home appointments whereby I would quickly establish & build a rapport with the customer.
- Took accurate measurements of their existing kitchen &/or bathroom whilst seeking to understand their product & installation requirements.
- Provided expert advice on colour schemes, layouts and use of materials, ensuring aesthetic appeal.
- Developed innovative designs to meet customer requirements discussed at the home measure appointment using AutoCAD Software.
- Boosted overall functionality of spaces with careful space planning techniques.
- I presented the proposed design to customers a presentation using 3D images of the design during the first in-store appointment to drive customer excitement and seek agreement for the products, materials incorporated in the design and for the layout of the design itself.
- Implemented client feedback to refine and enhance the design if required.
- I clearly articulated the product guarantees, installation service and finance options available, & explained what the customer journey entail.
- I would create urgency with the prudent use of offers / discounts / flexible installation dates if required to seal the business from the customer.
- To proactively resolve any concerns and to overcome any objections the customer might have Re-confirm payment options & close the customer on the first in-store appointment.
- Re-confirm customer journey and next steps
- Check in with customer on delivery / installation & once project has been completed to ensure design feasibility and adherence to specifications.
- Resolved issues that arose during the design process, avoiding delays in project completion.
- Managed multiple projects concurrently. Met with on average 10 new customers per week to discuss design vision and individual needs.
- Met client deadlines through excellent workload planning and prioritisation.
- Kept abreast of industry trends to provide up-to-date advice to clients.
- Delivered presentations at industry conferences, enhancing company's reputation.
- Streamlined communication between suppliers and construction teams by acting as liaison.
Deputy Store Manager
Wickes
Bletchley, Milton Keynes
08.2014 - 10.2017
- Promoted a proactive work environment through open communication channels amongst the team members.
- Streamlined workflow processes for enhanced operational efficiency.
- Coordinated promotional events to boost store's revenue streams.
- Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
- Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
- Fostered team spirit by conducting regular staff training and development programmes.
- Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
- Conducted risk assessments for improved health and safety protocols.
- Implemented loss prevention strategies, reducing instances of theft within the shop floor.
- Ensured adherence to legal standards by maintaining accurate records and documentation of transactions.
- Leaded by example on delivering excellent customer service as per company's guidelines.
- Addressed employee issues promptly, fostering a harmonious work environment.
- Assisted in recruitment process to bring in dynamic talent into the workforce.
Retail Communications Manager (interim role)
AllSaints
Spitalfields, Tower Hamlets
09.2013 - 04.2014
- Defined company's voice and tone guidelines which became benchmark across departments.
- Implemented social media campaigns, resulting in improved customer interaction.
- Collaborated with marketing team on promotional efforts, boosting brand recognition.
- Strengthened internal communications for enhanced employee engagement.
- Managed content creation process from concept to completion, achieving cohesive messaging across all platforms.
- Developed digital content strategy to improve online presence.
- Coordinated cross-departmental communication efforts, ensuring smooth information flow.
- Streamlined communication processes for increased operational efficiency.
- Worked alongside internal and external teams to create strategic multi-channel communication plans.
- Partnered with leadership team to develop and implement company vision, mission and strategic direction.
- Advised staff at all levels on optimum messaging for internal and external communications.
Retail Operations Manager
Blacks Leisure Group
Northampton, Northamptonshire
04.2011 - 09.2013
- Ensured compliance with company policies through regular audits.
- Negotiated with suppliers for favourable purchase terms.
- Oversaw daily operations to maintain smooth functioning of the store.
- Introduced new product lines to enhance store's appeal.
- Monitored market trends with regular competitor analysis.
- Facilitated in-store events to drive footfall and engagement.
- Liaised between staff and upper management for clear communication.
- Improved customer service by implementing effective training programs for staff.
- Implemented health and safety protocols, ensuring a safe retail environment.
- Created seasonal sales plans with varying stock and promotional strategies.
Education
Bachelor of Science - Biological Science
University of Sheffield
Sheffield 09.2002 - 06.2005
Foundation Degree in Science - Biological Science
Barnsley College
Barnsley 09.2021 - 06.2022
GCSEs - Biology, Chemistry, Physics, Mathematics
Robert Smythe School
Leicester 09.1991 - 06.1993
Skills
- Operational support
- Department management
- Data-driven decision-making
- Performance monitoring
Affiliations
- Keen swimmer and gym goer.
- Travelling and anything which involves being in the outdoors.
Timeline
Operations Manager
Carousel Car parts Ltd
09.2024 - 01.2025
Foundation Degree in Science - Biological Science
Barnsley College
09.2021 - 06.2022
Area Sales / Business Development Manager
International Workplace Group (IWG)
08.2021 - 07.2024
Community Sales Manager
International Workplace Group (IWG)
11.2018 - 08.2021
Kitchen & bathroom Design Consultant
Wickes
11.2017 - 11.2018
Deputy Store Manager
Wickes
08.2014 - 10.2017
Retail Communications Manager (interim role)
AllSaints
09.2013 - 04.2014
Retail Operations Manager
Blacks Leisure Group
04.2011 - 09.2013
Bachelor of Science - Biological Science
University of Sheffield
09.2002 - 06.2005
GCSEs - Biology, Chemistry, Physics, Mathematics
Robert Smythe School
09.1991 - 06.1993
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