Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Timeline
Generic

David Sampson

Guildford

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Experienced with financial analysis and reporting, ensuring accuracy and compliance. Strong understanding of financial data analysis and budgeting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Key Holder

Card Factory
07.2021 - Current
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Planning and organizing the footage of the shop to maximise sales
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Increased retail space by 16 square feet by improving gross profits by 10%.

Sales Assistant

Card Factory
10.2019 - 07.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

General Assistant (Online Department)

Sainsburys
11.2015 - 06.2018
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
  • Supported customer service efforts when needed addressing concerns or requests professionally.
  • Responded to telephone, email and in-person customer inquiries.

Education

AAT Level 4 -

Farnborough College of Technology
Farnborough
07.2023

AAT Level 3 -

Guildford College
Guildford
07-2021

AAT Level 2 -

Guildford College
Guildford
01.2020

10 GCSEs - English Language C, English Literature C, Statistics A, Maths A, Additional Science C, Core Science C, ICT C, German C, Food Technology B, Citizenship C,

St. Peter’s Catholic School
Guildford, Surrey
08-2015

A-Levels - ICT D, Media Studies C,

St-Peters Catholic School
Guildford
08-2015

Skills

  • Computer Skills: Proficient in Excel, Access and Word; Sage accounting; Web design using HTML5, Adobe Flash, Adobe Photoshop & Adobe Firework but will need a refresh on some of those courses as I have not used them in a while
  • Cash handling
  • Customer service management
  • Sales proficiency
  • Team training and development
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Bank deposits
  • Cash handling accuracy
  • Customer service

Certification

  • AAT Level 2
  • AAT Level 3
  • AAT Level 4
  • Rugby referee – Entry Level Referee Award (ELRA) level 1 & 2 course

Hobbies and Interests

I am a keen follower of numerous sports and in particular football and rugby, I like computer games and enjoy gaming with friends., I am an avid runner who runs regularly and do many events and have done a half Marathon

References

Available on Request

Timeline

Key Holder

Card Factory
07.2021 - Current

Sales Assistant

Card Factory
10.2019 - 07.2021

General Assistant (Online Department)

Sainsburys
11.2015 - 06.2018

AAT Level 4 -

Farnborough College of Technology

AAT Level 3 -

Guildford College

AAT Level 2 -

Guildford College

10 GCSEs - English Language C, English Literature C, Statistics A, Maths A, Additional Science C, Core Science C, ICT C, German C, Food Technology B, Citizenship C,

St. Peter’s Catholic School

A-Levels - ICT D, Media Studies C,

St-Peters Catholic School

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