David Russell
Glasgow,Lanarkshire
Summary
Dedicated professional demonstrating strengths in customer engagement and relationship management. Adapts to diverse client needs through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering positive customer experiences across all interactions. Installation professional with hands-on experience in managing and coordinating installations for various projects, ensuring timely completion and client satisfaction. Capable of supervising teams, troubleshooting issues, and maintaining compliance with safety regulations. Adept at liaising with clients, suppliers, and subcontractors to streamline operations and achieve project goals.
Overview
22
22
years of professional experience
Work History
Area Installation Manager
Innserve Ltd
07.2016 - Current
- Assisted with training seven technicians to uphold company standards.
- Supported project and contract management for customers to improve satisfaction.
- Helped maintain compliance with company policies and customer SLAs through quarterly KPO completion and stock counts.
- Coordinated with project managers to monitor project progress, addressing technical challenges and ensuring timely completion.
- Delivered regular reporting on works progress and monitored construction timelines to prevent deviation from works schedule.
- Tested equipment, machinery and instruments to assess proper functioning.
Senior Installation technition
Innserve Ltd
01.2012 - 07.2016
- Assisted in the installation of beer and soft drinks equipment on time and within budget.
Supported customer satisfaction initiatives through careful planning and implementation of installations.
Improved service delivery processes to foster efficiency and effectiveness.
Maintance Tech
Innserve Ltd
08.2008 - 01.2012
- Assisted in installation and maintenance of brewery equipment to improve operational efficiency for Huk Carlsberg C&C and Britvic.
Supported achievement of customer satisfaction through dependable service and prompt task completion.
Helped ensure compliance with shift requirements, including weekend commitments, to maintain continuous operations.
Dispense Tech
Heineken UK
07.2006 - 08.2008
- Supported installation and maintenance of dispensing equipment for Heineken UK to ensure customer satisfaction.
Executed timely preventive maintenance to assist in improving operational efficiency.
Addressed customer issues as first point of contact to provide support and enhance brand reputation.
Dispense Tech
City Dispense Services
07.2004 - 07.2006
- Installed and supported dispense equipment for major breweries including Heineken, Scottish Brewers, Coors, Tennent's, and Carlsberg.
Assisted shift operations and performed weekend maintenance tasks.
Helped troubleshoot and repair equipment as required.
Skills
- Equipment maintenance
- Project management
- Customer relationship management
- Parts ordering
- Technical troubleshooting
- Installation coordination
- Safety compliance
- Quality assurance
- Process improvement
- Risk assessment
- Client interaction
- Technical liaison
- Time management
- Adaptive problem solving
- Service delivery optimization
- Customer service excellence
- Customer Service
- Creative thinking
- Time-management
- Decision making
- Active listening
- Team Leadership
- Effective communication
- Client relationship building
- Product knowledge
- Customer engagement
- Health and Safety Compliance
- Training and Development
Timeline
Area Installation Manager
Innserve Ltd
07.2016 - Current
Senior Installation technition
Innserve Ltd
01.2012 - 07.2016
Maintance Tech
Innserve Ltd
08.2008 - 01.2012
Dispense Tech
Heineken UK
07.2006 - 08.2008
Dispense Tech
City Dispense Services
07.2004 - 07.2006