David Quinti
Stockport
Summary
A highly regarded advocate for the gambling harms lived experience community with a passionate commitment to achieving the best possible outcomes for people throughout their recovery journey. Specialises in aligning support provision with the specific and unique requirements of peers, continually looking for ways to improve services whilst ensuring empathy, integrity and professionalism at all times. A confident and engaging public speaker and networker who inspires others with the authenticity of lived experience and builds positive relationships with ease. Influences key decision makers, drives changes in culture, policy and strategy and overcomes challenges through hard work and dedication.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Peer Aid Coordinator
Betknowmore UK
01.2024 - 12.2025
- Leading and developing a team of volunteer Peer Supporters who, in turn, provide support and a duty of care to Peers with lived experience of gambling harms
- Matching qualified Peer Supporters with individuals referred to Peer Aid via National Gambling Support Network (NGSN) partners, or by self-referral
- Monitoring the befriending relationships between Peers and Peer Supporters to ensure they are safe, secure and managed within professional boundaries
- Playing a pivotal role in the personal and professional development of Peer Supporters, and ensuring their wellbeing, via monthly supervisions, personal development planning and training needs analysis
- Co-facilitating group sessions at each stage of the recovery journey, including regular health & wellbeing groups, and contributing to the after-care service provision
- Key Achievements
- Complying fully with relevant policies, procedures and statutory regulations to minimise risk and ensure safe working environments, including safeguarding and data protection
- Contributing directly to the ongoing development and improvement of Peer Aid as an integral service within the NGSN
- Raising awareness of Betknowmore UK and Peer Aid through participation in various community and educational activities as well as public speaking engagements
- Supporting Betknowmore UK's Safer Gambling Training (SGT) team during training sessions with gambling operators, sharing lived experience to increase their understanding of gambling harms and equip them with skills and knowledge required to manage vulnerable customers
- Additionally supporting Betknowmore UK's workplace wellbeing programme, Worksafe, by attending health & wellbeing related events and participating in panel sessions
Co-Lead of Operations (Founding Member & Former Chair of Trustees)
Gambling Lived Experience Network – GLEN
01.2021 - 12.2025
- Instrumental in the establishment, management, growth and development of a pioneering, independent network aimed at elevating the voices of the lived experience community
- Engaged in extensive research to determine the specific requirements of the lived experience community and adapted the network’s services accordingly
- Regularly updated network members and other interested parties on progress and developments
- Key Achievements
- Collaborated with diverse organisations and research partners, including GambleAware and the NGSN, to add insights of lived experience to a growing evidence base
- Embedded the voices of lived experience at the heart of the network’s Strategy, Purpose, Goals and Values
- Successfully changed the narrative around what lived experience can offer and engaged them in working groups including with LGBTQ+ and neurodiverse communities
- Contributed member-led responses to sector consultations, including for the Gambling Act White Paper, and drove calls for a public health led strategy on harmful gambling and legacy impacts
- Represented GLEN in many public and sector engagements, including GambleAware annual conferences, Glasgow City Council Gambling Summit and media interviews
- Successfully registered GLEN as a Charitable Incorporated Organisation (CIO)
Recovery Coach
Reframe Coaching
01.2023 - 12.2025
- Providing one-to-one recovery coaching to individuals affected by gambling addiction or related harm
- Empowering people to rebuild their lives free from gambling reliance, utilising own lived experience to connect and build empathy
Lived Experience Council Member
GambleAware
01.2022 - 12.2025
- Sharing independent, expert advice to the Board from a lived experience perspective to ensure our recommendations are incorporated in activities, programmes and strategic development
- Influencing decisions around all of GambleAware’s programmes of work, including the national public health stigma campaign, digital tools and any commissioned research
Accessibility Manager
Sky
01.2014 - 01.2024
- Joined Sky as a Customer Service Leader before gaining promotion through Messaging Operations Manager to Accessibility Manager
- Played a pivotal role in implementing and developing a specialist unit dedicated to handling complex and challenging customer interactions
- Provided leadership and support to customer facing teams and contributing directly to their ongoing learning, development and career progression
- Applied exceptional interpersonal and relationship building skills when engaging with customers, resolving complex issues and identifying ways to exceed expectations
- Facilitated staff training, resulting in better customer service.
- Monitored training budgets to ensure cost-effective delivery of services.
- Strengthened interdepartmental communication by promoting collaborative learning environments.
- Led a cross-functional team of trainers to boost organisational effectiveness.
- Fostered an environment conducive to continuous professional development with regular feedback sessions.
- Mentored team members to succeed and advance within department and company.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Designed training modules for strategic business practices and organisational behaviour training concepts.
Customer Experience Leader
ADT
01.2013 - 01.2014
Team Manager
The Co-operative Banking Group
01.2012 - 01.2013
Operations Manager
Bank of New York/Mellon
01.2010 - 01.2012
Education
BA (Hons) - Financial Services
The Manchester Metropolitan University
Skills
- Peer Support
- Safeguarding
- Leadership & Management
- Active Listening
- Building Rapport
- Managing Relationships
- Awareness Raising
- Driving Change & Improvements
- Professional Curiosity
- Networking
- Training Development & Facilitation
- Person-Centred Counselling
- Aftercare Coaching
- Confidentiality
- Empathy
Certification
- Recovery Coach Professional (RCP)-Designation (Completion due May 2024)
- RSPH Level 2 Award in Tackling Gambling Related Harms (2023)
PROFESSIONAL TRAINING
- Safeguarding Vulnerable Adults Level 2
- Safeguarding Children Level 2
- Suicide Awareness
Timeline
Peer Aid Coordinator
Betknowmore UK
01.2024 - 12.2025
Recovery Coach
Reframe Coaching
01.2023 - 12.2025
Lived Experience Council Member
GambleAware
01.2022 - 12.2025
Co-Lead of Operations (Founding Member & Former Chair of Trustees)
Gambling Lived Experience Network – GLEN
01.2021 - 12.2025
Accessibility Manager
Sky
01.2014 - 01.2024
Customer Experience Leader
ADT
01.2013 - 01.2014
Team Manager
The Co-operative Banking Group
01.2012 - 01.2013
Operations Manager
Bank of New York/Mellon
01.2010 - 01.2012
BA (Hons) - Financial Services
The Manchester Metropolitan University