David Pulham
Bishops Cleeve,Gloucestershire
Summary
Ambitious student offers superior communication and problem-solving skills. Possesses strong knowledge of IT support and helpdesk processes. Eager to apply academic foundation to real-world practices.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer service representative
IONOS
Gloucester, Gloucestershire
05.2022 - Current
- Followed scripts when answering common customer questions.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded information about inquiries and complaints within internal database.
- Listened actively to offer accurate information and best solution to their needs.
- Completed transactions to replace or exchange defective items.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Factory worker
Mira Showers
Cheltenham, Gloucestershire
11.2020 - 05.2022
- To deliver components to working lines, order the components and transfer the components from other lines if necessary
- (RE recruitment via google search)
- Supported production operations with continuous supplies at workstations and assisted with machine loading.
- Maintained fast pace and attention to detail to meet productivity targets.
Tesco
01.2016 - 01.2018
- Started fresh with no experience and became a skilled baker in 3 weeks, doubted my ability but preserved to achieve the certificates needed to bake without being supervised.
Education
Student -
Cleeve School
09.2007 - 05.2012
Painting and decorating with wall papering - undefined
Gloucestershire College
09.2013 - 05.2015
Certificate of Higher Education - Information technology
Comptia A+
Cheltenham, Gloucestershire 10.2020 - 02.2022
Skills
- Perseverance
- Dedication
- IT skills
- Learning swiftly
- Troubleshooting proficiency
- Hardware upgrades
- Customer service expert
- Technical issues analysis
- Application support
- Desktop support
Certification
Comptia A+, Showing basic knowledge on a broad scale covering from mobile devices, networking, security, operational procedures and more.
Custom
- Joining Facebook groups(IT help and study material) to discuss IT technologies and troubleshooting techniques
- Helping friends and family with everyday desktop or mobile device help over Snapchat to better my fast thinking skills
Accomplishments
I worked extremely hard in my role as a customer service agent to meet sales, sufficient support as well as managing the customers time whilst resolving issues.
Due to my efficiency I was opted into studying for Microsoft 365 which I am still in the process of studying for the Microsoft 365 fundamentals ms-900.
References
References available upon request.
Timeline
Customer service representative
IONOS
05.2022 - Current
Factory worker
Mira Showers
11.2020 - 05.2022
Certificate of Higher Education - Information technology
Comptia A+
10.2020 - 02.2022
Tesco
01.2016 - 01.2018
Painting and decorating with wall papering - undefined
Gloucestershire College
09.2013 - 05.2015
Student -
Cleeve School
09.2007 - 05.2012