David Procter
Saltburn-by-the-Sea,North Yorkshire
Summary
Dynamic and results-driven professional with a strong foundation in interpersonal ability and team leadership. Demonstrates exceptional skills in critical thinking, problem-solving, and decision-making, effectively enhancing organisational efficiency. Adept at fostering collaboration and teamwork, with proven success in motivating teams to achieve goals. Committed to delivering outstanding customer service through excellent communication and adaptability. Career goal: to leverage organisational and administrative expertise in a challenging role that promotes growth and innovation.
Overview
16
16
years of professional experience
Work history
Associate Tutor
Caring for Care
10.2024 - Current
- Delivered tailored tutoring sessions to enhance individual learning outcomes.
- Facilitated engaging classroom discussions that promoted critical thinking skills.
- Coordinated group study sessions, fostering collaboration and improving knowledge retention.
- Implemented innovative teaching strategies to boost student engagement and motivation.
Operational Support Manager
Believe Care and Support
10.2024 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Coordinated cross-functional teams to ensure seamless execution of projects and initiatives.
- Implemented training programmes for staff to improve knowledge of operational procedures.
- Developed and maintained standard operating procedures to ensure compliance with regulatory requirements.
Freelance End-Point Assessor
Training Qualifications UK
07.2023 - 09.2025
- Conducted assessments for individuals completing apprenticeships in Adult Care and Children & Young People.
- Developing new standards to enhance assessment delivery for various care roles.
- Implemented quality assurance measures to enhance assessment delivery and uphold high standards of practice.
- Participated in standardisation meetings to ensure compliance with organisational and awarding body requirements.
Regional Trainer
Inspiro Learning (Formerly Babcock Training)
12.2021 - 07.2023
- Facilitated health and social care qualifications across multiple levels, including Level 2 Adult Care Worker, Level 3 Lead Adult Care Worker, Level 4 Lead Practitioner, and Level 5 Manager & Leader in Health & Social Care as a Regional Trainer.
- Developed and delivered training programmes tailored to diverse learner needs.
- Facilitated workshops and seminars to enhance employee engagement and knowledge retention.
- Utilised various training tools and technologies to create interactive learning environments.
Registered Manager
Home Care 4 U
06.2021 - 11.2021
- Oversaw daily operations alongside Branch Manager and Care Coordinators to ensure person-centred care met individual needs, conducting audits on medication, support plans, and HR files.
- Led development and implementation of care plans tailored to individual client needs.
- Coordinated communication between clients, families, and healthcare professionals to enhance service effectiveness.
- Implemented strategic initiatives aimed at enhancing operational efficiencies within care services.
Quality Assurance Manager
Care Station NW
03.2020 - 05.2021
- Collaborated with community services to promptly address changing or additional care needs while pursuing professional development by successfully completing NVQ Level 5 certification.
- Developed and implemented quality assurance protocols to ensure compliance with industry standards.
- Conducted regular audits and inspections to assess product quality and adherence to specifications.
- Oversaw documentation of quality assurance activities to maintain accurate records for compliance audits.
Area Coordinator
Brothers of Charity Services
12.2016 - 03.2020
- Led support workers in delivering high-quality, person-centred care to individuals with learning disabilities.
- Developed comprehensive support plans containing accurate information to guide service delivery.
- Managed scheduling and resource allocation to optimise operational efficiency within service units.
- Implemented training sessions for staff to enhance understanding of service delivery frameworks.
Acting Service Manager
Brothers of Charity
10.2018 - 04.2019
- Led a team of 4 Area Coordinators, managing 15 supported living services.
- Ensured compliance across all 15 properties to meet regulatory standards.
- Oversaw Quality Assurance processes to maintain service excellence.
- Collaborated with Head of Services to uphold CQC readiness consistently.
- Engaged with funding authorities and external agencies to align support needs with funding levels.
Home Trainer/Senior Carer
Barchester Healthcare
01.2013 - 11.2016
- In my time at Barchester Health Care, held multiple roles such as Home Trainer following redundancy.
- Successfully provided Legislative and Mandatory Training to 300 staff members across three homes.
- Also assisted qualified nurses with re-validation statements.
Support Worker
Oakbridge Retirement Villages
01.2010 - 02.2013
Home Carer
I-Care
04.2009 - 02.2010
Education
GCSEs - MATHEMATICS D, ENGLISH LITERATURE D, ENGLISH LANGUAGE D, SCIENCE DOUBLE AWARD DD, FRENCH E, RELIGIOUS STUDIES D, BUSINESS & COMMUNICATION SYSTEMS C, ELECTRONICS C
Balshaw's Church of England High School
Leyland, LANNVQ Level 3 - BTEC National Diploma In Hotel, Restaurant & Events Management
Runshaw College
Leyland, LAN 09/2006 - 06/2008
NVQ Level 2 - Advanced Apprenticeship in Heath & Social Care
Age UK
NVQ Level 3 - Advanced Diploma in Health & Social Care
Age UK
NVQ Level 3 - Management
Pearson
NVQ Level 5 - Diploma in Leadership for Health & Social Care
NVQ Level 5
NVQ Level 3 - Level 3 Certificate in Assessing Vocational Achievement
IMI
NVQ Level 3 - BTEC Level 3 Award in Education & Teaching
Pearson
7300 - TRAIN THE TRAINER QUALIFICATION -
City & Guilds
NVQ Level 2 - Functional Skills - Information and Communication Technology
Pearson
NVQ Level 2 -
Pearson
TQUK Level 4 Award - Internal Quality Assurance (IQA) of Assessment Processes and Practice
Training Qualifications UK
Skills
- Interpersonal Ability
- Team Leader
- Motivator
- Critical Thinking
- Problem-Solving
- Customer Service
- Teamwork
- Communication
- Collaboration
- Adaptability
- Decision-Making
- Organisational
- Administration
Custom
Available on request
References
References available upon request.
Timeline
Associate Tutor
Caring for Care
10.2024 - Current
Operational Support Manager
Believe Care and Support
10.2024 - Current
Freelance End-Point Assessor
Training Qualifications UK
07.2023 - 09.2025
Regional Trainer
Inspiro Learning (Formerly Babcock Training)
12.2021 - 07.2023
Registered Manager
Home Care 4 U
06.2021 - 11.2021
Quality Assurance Manager
Care Station NW
03.2020 - 05.2021
Acting Service Manager
Brothers of Charity
10.2018 - 04.2019
Area Coordinator
Brothers of Charity Services
12.2016 - 03.2020
Home Trainer/Senior Carer
Barchester Healthcare
01.2013 - 11.2016
Support Worker
Oakbridge Retirement Villages
01.2010 - 02.2013
Home Carer
I-Care
04.2009 - 02.2010
GCSEs - MATHEMATICS D, ENGLISH LITERATURE D, ENGLISH LANGUAGE D, SCIENCE DOUBLE AWARD DD, FRENCH E, RELIGIOUS STUDIES D, BUSINESS & COMMUNICATION SYSTEMS C, ELECTRONICS C
Balshaw's Church of England High School
NVQ Level 3 - BTEC National Diploma In Hotel, Restaurant & Events Management
Runshaw College
09/2006 - 06/2008
NVQ Level 2 - Advanced Apprenticeship in Heath & Social Care
Age UK
NVQ Level 3 - Advanced Diploma in Health & Social Care
Age UK
NVQ Level 3 - Management
Pearson
NVQ Level 5 - Diploma in Leadership for Health & Social Care
NVQ Level 5
NVQ Level 3 - Level 3 Certificate in Assessing Vocational Achievement
IMI
NVQ Level 3 - BTEC Level 3 Award in Education & Teaching
Pearson
7300 - TRAIN THE TRAINER QUALIFICATION -
City & Guilds
NVQ Level 2 - Functional Skills - Information and Communication Technology
Pearson
NVQ Level 2 -
Pearson
TQUK Level 4 Award - Internal Quality Assurance (IQA) of Assessment Processes and Practice
Training Qualifications UK
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