Summary
Overview
Work history
Education
Skills
Additional Information
Hobbies
Timeline
Generic

Alishia Pickerill

Stoke-on-Trent,Staffordshire

Summary

Hard-working and strong organizational skills. Achieves company goals through exceptional planning and prioritization.

Enthusiastic student with good initiative and can-do attitude seeks opportunity to showcase entertaining abilities. Hardworking with high standards to meet professional requirements and deliver positive customer experiences.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Ride host

Alton Towers Resort
Alton, Staffordshire
02.2025 - 08.2025
  • Assisted visitors onto and off the rides safely, enhancing customer satisfaction levels.
  • Supported team members during peak hours to manage visitor flow effectively.
  • Ensured safety of guests by complying with all ride regulations and procedures.
  • Recorded daily logs of ride activities accurately; assisting management in making informed decisions.
  • Worked flexible shifts including weekends and holidays, meeting business demand efficiently.
  • Maintained cleanliness in ride area, contributing to overall park hygiene.
  • Maintained order amongst large crowds, facilitating a pleasant environment for all guests.
  • Delivered clear instructions to riders for their safety and enjoyment.
  • Provided excellent customer service for a friendly and enjoyable park experience.
  • Handled emergency situations calmly, ensuring guest wellbeing at all times.
  • Participated in daily briefings for updated information on park operations.
  • Applied first aid training in critical moments, offering urgent assistance until arrival of medical responders.
  • Provided verbal instructions to inform passengers regarding expectations of ride.
  • Responded to urgent situations by pressing emergency stop button.
  • Assisted with ride repairs as needed, reducing downtime.
  • Checked customers met height and weight limitations to reduce risk.
  • Supported customers in securely accessing and exiting rides.
  • Disinfected carriages after each ride upholding cleanliness protocols

Entertainment host

Alton Towers Resort
Alton, Staffordshire
10.2024 - 11.2024
  • Performed with energy and enthusiasm to fully engage audiences.
  • Employed techniques to build tension and excitement for dynamic shows.
  • Cleared and readied stages and dressing areas between performances.
  • Developed fun, engaging learning experiences for children of varying ages.
  • Memorised routines for professional performances.
  • Collaborated with performance teams to put on unique shows.
  • Communicated safety rules to audiences to minimise risk.
  • Improvised in front of live audiences to navigate unexpected situations.
  • Interacted with guests with personable stage presence and showmanship abilities.
  • Kept groups entertained with engaging and interactive performances.
  • Handled feedback well, incorporating suggestions to improve performances.
  • Assessed own performance based on audience reaction and feedback to continuously improve.
  • Minimised hazards and risks when preparing staging areas.
  • Gave performances in front of crowds of up to 20-30.
  • Reacted to time cues to create desired visual, musical or comedic effect.
  • My knowledge of what to do when there was emergencies was quick and subtle and I made sure no guest panicked

Food and beverage team member

Aramark
Alton, Staffordshire
03.2024 - 10.2024
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
  • Actively listened to guests and understood when managing complex food service complaints.
  • Brought used utensils, plates and glassware back to kitchen for cleaning.
  • Maintained clear communication with guests and kitchen staff for smooth service delivery.
  • Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Used correct ingredients and ratios in preparation for different dishes.
  • Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
  • Completed daily set up and pack down duties, cash counting and stock replenishing.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Collected, washed and sanitised dishes and cooking utensils.

Housekeeper

Alton Towers Hotels, Alton
Alton, Staffordshire
07.2023 - 02.2024
  • Communicated with other staff to determine best use of resources and guest care.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.

Education

Some College (No Degree) - Hairdressing

Stoke-on-Trent College
09.2022 - 07.2024

Skills

  • Retail Sales
  • Time Management
  • Customer Service
  • Communication Skills
  • Cleaning Experience
  • Hospitality
  • Hair Styling
  • Retail
  • Communication skills
  • Customer service
  • Leadership
  • Hotel experience
  • Telemarketing (Less than 1 year)

Additional Information

  • I'm very good with customer service.
  • Willing to travel to: Newcastle-under-Lyme - Hanley - Stoke-on-Trent.
  • I have an eagerness to learn new skills to help me fit into new roles.

Hobbies

My hobbies are Drawing, Listening to music, Styling and dying my sisters hair.

Talking to and making new friends.

Timeline

Ride host

Alton Towers Resort
02.2025 - 08.2025

Entertainment host

Alton Towers Resort
10.2024 - 11.2024

Food and beverage team member

Aramark
03.2024 - 10.2024

Housekeeper

Alton Towers Hotels, Alton
07.2023 - 02.2024

Some College (No Degree) - Hairdressing

Stoke-on-Trent College
09.2022 - 07.2024

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Alishia Pickerill