Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

David Phillips

Lancing,West Sussex

Summary

Offering strong analytical skills and keen eye for detail, combined with solid experience in customer service and conflict resolution. Knowledgeable about handling complex situations, managing multiple tasks, and maintaining composure under pressure.

Resilient and dedicated professional with knack for analytical thinking and problem-solving, bringing strong negotiation skills and clear understanding of legal principles to table. Demonstrates exceptional communication and conflict resolution abilities, ensuring fair and just resolutions.

Overview

51
51
years of professional experience
12
12
years of post-secondary education

Work History

Senior Claims Adjuster

Riverstone Managing Agency
Brighton, East Sussex
10.2023 - Current

Joined RSML under the TUPE arrangement following the purchase of M S Amlin's 1983 - 2018 reserves.

Working in the Internal Broking Team on all aspects of claims processing for Insurance and Reinsurance. Training three staff on the handling of proportional reinsurance treaties.

Senior Claims Technician

M S Amlin
London
07.2012 - 09.2023

2012/2013 - Challenged with collection USD 25M of outwards reinsurance debt, which was cleared in 18 months.

2014/2015 - Reconciled a consortium which Amlin purchased, recovering loss funds and resolving all reserve issues.

2015/2017 - Set up internal broker for Amlin's New Jersey and Miami offices processing all proportional treaties.

2018-2019 - Joined delegated authority team responsible for coverholder and TPA's. Engaging with them on their performance and dealing with Lloyds on the production on the V5 bordereaux.

2020/2021 - Trained 17 staff in Kuala Lumpur office to handle all aspects of the internal broker, then training them as adjusters to handle ECF processing from external brokers.

2022/2023 - Special projects relating to any technical issues supporting the adjusters and providing support with the Kuala Lumpur office.


Team Leader

Bell & Clements Ltd
London
01.2009 - 06.2012

Team Leader in Binding Authority claims department controlling all aspects of individual loss reporting and claim borderaux.

Divisional Director

Denis M Clayton & Co Ltd
London
09.1979 - 01.2009

1979/1980 - Reinsurance Proportional Wordings.

1981/1983 - Reinsurance Excess of Loss & Proportional Treaty Accounts.

1984/1995 - Manager of Reinsurance accounting, involving controlling USD 200M of Letters of Credit, and all Excess of Loss and Proportional Reinsurance accounting.

1996/2009 - Manager of Accounting and Statistical Reporting on Binding Authorities.


Assistant Superintendent

Greig Fester Ltd
London
09.1975 - 08.1979

Worked for Lloyds broker processing excess of loss accounts for worldwide clients.

Ledger Clerk

Century Insurance Co Ltd
Dorking, Surrey
07.1974 - 08.1975

Ledger clerk reconciling external brokers accounts.

Education

Buckland Primary School
Chessington, Surrey
09.1962 - 08.1964

Moor Lane Junior School
Chessington, Surrey
09.1964 - 07.1968

GCSEs - Mathematics, English, Science, Woodwork, Technical Drawing, Metalwork

Southborough Boys School
Surbiton, Surrey
09.1968 - 07.1974

Skills

  • Experience with accounting software
  • Client confidentiality assurance
  • Digital marketing platforms knowledge
  • Multi-Policy administration
  • Regulatory compliance understanding
  • Claims management systems experience
  • Financial analysis competency
  • Actuarial analysis
  • Policy renewal procedures
  • Policy administration
  • Claims handling expertise
  • SQL and database navigation
  • Reinsurance principles
  • Net rate calculations
  • Knowledge of insurance regulations
  • Advanced excel functions
  • Microsoft office suite proficiency
  • Negotiating settlements
  • Policy analysis
  • Claims management
  • Client Relationship Management
  • Data analytics
  • Financial acumen
  • Effective leadership
  • Fraud detection and prevention
  • Personal insurance
  • Technical reporting
  • Fact-finding techniques
  • Financial portfolio assessments
  • Accounting principles
  • Premium calculations
  • Contract interpretation
  • Compliance understanding
  • Client renewals
  • Policy knowledge
  • Team Leadership

Affiliations

  • Travelling, have visited over 20 countries.
  • Reading, favorite author James Patterson.
  • Philately, specialising in Great Britain
  • Family History, have family connections going back to 1790.
  • Lancing Football Club, Treasurer of club currently in Isthmian South East Division - step eight of the league pyramid.

Timeline

Senior Claims Adjuster

Riverstone Managing Agency
10.2023 - Current

Senior Claims Technician

M S Amlin
07.2012 - 09.2023

Team Leader

Bell & Clements Ltd
01.2009 - 06.2012

Divisional Director

Denis M Clayton & Co Ltd
09.1979 - 01.2009

Assistant Superintendent

Greig Fester Ltd
09.1975 - 08.1979

Ledger Clerk

Century Insurance Co Ltd
07.1974 - 08.1975

GCSEs - Mathematics, English, Science, Woodwork, Technical Drawing, Metalwork

Southborough Boys School
09.1968 - 07.1974

Moor Lane Junior School
09.1964 - 07.1968

Buckland Primary School
09.1962 - 08.1964
David Phillips