David Pedzai

• Developed and maintained detailed appointment tracking system to ensure accurate scheduling processes.
• Conducted Inbound calls to schedule appointments, enhancing client engagement and service quality.
• Collaborated with sales team to identify better strategies and target potential leads, increasing appointment-setting efficiency.
• Utilized CRM software for managing client interactions and optimizing follow-up strategies.
• Triaged upcoming appointments for closers to ensure urgency, buy in and engagement is still high.

Metrics

• $65,000 in Cash Collected
• 80% show rate
• 20% Set to close rate
• 25% close rate on calls taken
• Ticket size - $12k - $24k

• Prepared and grilled menu items to Nando’s quality, safety, and hygiene standards, including monitoring food temperatures and equipment use.
• Delivered fast, accurate table service in a high-volume environment while maintaining strong customer rapport.
• Demonstrated strong menu knowledge to advise customers on ingredients, allergens, and dietary requirements.
• Handled cash and card payments accurately, maintaining a balanced till and efficient checkout process.
• Managed opening, closing, and shift change duties to keep operations running smoothly.
• Resolved customer issues professionally, remaining calm and solution-focused during busy periods.
• Upsold menu items and promotions, contributing to increased sales and positive customer feedback.
• Trained and supported new team members on grilling and waiting operations, food safety, and customer service standards.

• Offer Details
• Worked across two offers (Sales agency) - Business Coaching and Real Estate
• Ticket size for both offers - 6k and 8k
• Total Cash collected 42,000 USD
• Show Rate - 66%
• Close rate on calls taken - 25%
• 150 minimum calls per day for Real Estate offer
• 100 minimum DMs sent on Business Coaching offer + any leads I could possibly dial
• Responsibilities
• Initiated inbound and outbound calls using a CRM that had contained lists of different contacts, of which i had customized for maximum efficiency.
• Set, followed up and triaged high quality, very warm leads for closers on the same team.
• Acted as first point of contact and set appointments for prospective clients.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Communicated to leads through the CRM through DMs, as a DM setter.