I am a results-driven, ambitious and competitive leader focused on transformative leadership, continuous improvement and relationship building to drive growth and maximise profits, achieve goals and surpass expectations. Forward-thinking senior leader with proven record of accomplishment in hospitality and healthcare sectors during my 15 -year operational management career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Focused on profit maximisation through multifaceted business approaches.
As Executive Director I was fully responsible for safety and quality of care, ultimately responsible for all decisions, actions and strategy. Ensuring continuous improvement and achievement of performance goals.
Key Responsibilities
In response to the covid-19 pandemic CWP board of directors asked me to lead and deliver the covid-19 mass vaccination programme for the population of Cheshire. Firstly, by setting up the Chester racecourse mass vaccination centre, following the success working regionally I developed and secured funding for a mobile service offering a full range of clinical interventions to Cheshire & Merseyside serving a population of over 2.7 million people. accountable to national directors and local leaders
Key Responsibilities
• Translated national directives into actionable front-line policies and implemented changes to meet local needs
• Developed strategic partnerships to expand service
• Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements
• Worked with board of directors to establish objectives and decisively lead operations
• Created and led successful business culture focused on performance Key Achievements
• Increased uptake of vaccine by 35% to local populations considered hard to reach
• Health Service Journal (HSJ) Partnership award (Highly Commended) Estates Optimisation Project of the year 2023
• Provided a cost effective mobile solution enabling delivery of over 350,000 vaccinations within Cheshire & Merseyside highest performing provider in the region
As Head of Facilities Management service I have delivered a full transformation program, including full review of outsourced contracts, development of a new catering provision and development of a soft TFM commercial offering. Using quality improvement methodologies to develop high performing teams. Responsible for leading a full soft FM service of circa 600 staff across 97 premises, with a budget responsibility of over £10 million, including securing £2million of income generating contracts
Key Responsibilities
• Drove continuous improvement of processes and systems operation by performing process mapping and quality improvement strategies
• Investigated operational problems efficiently and determined most appropriate and cost-effective remedies
• Promoted unity among staff members through effective and consistent communication of vision and values
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity
• worked with Board of Directors and clinical leadership teams to deliver a safe and effective FM service
Key Achievements
• International Award winning Facilities team of the Year - Building better Healthcare awards 2017
• Highest performing FM service in north west commissioning region since 2013 - Cleaning / Catering / Condition • Led supplier and project negotiations that resulted in over £100k recurrent operational cost savings on mail alone
Travel, Public speaking, Cooking , Public Health Improvement , Coaching / Mentoring
RSPH - Royal Society of public Health Member
RICS - Leadership & Management CPD | RICS - Royal Institute Chartered Surveyors
CIEH - Teaching Certification - Food Safety | CIEH - Chartered Institute Environmental Health