David Payne
Moulton,United Kingdom
Summary
Accomplished professional with expertise in managerial roles, software development, and project management. Demonstrates strong skills in agile leadership, user experience design, and technical documentation. Proficient in customer service, with a proven track record as an Account Manager. Committed to leveraging these competencies to drive organisational success and enhance user satisfaction.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work history
Product Owner
Colleague Software
Northampton
2017.04 - 2026.04
- Responsible for managing the product roadmap of Colleague 7 via client engagement and market analysis.
Account Manager
Colleague Software
Chichester
2013.01 - 2026.04
- I work closely with Colleague Software's customers - in the niche recruitment sector - helping them select the right services and technology to suit their business needs.
- Operating since 1995 with an experienced and passionate team of technical staff, Colleague has a long and proud heritage of recruitment software innovation and a comprehensive understanding of the recruitment industry.
- With an emphasis on adaptability, functionality and productivity, Colleague's recruiting software has continuously evolved to suit the changing needs of niche and specialist recruiters – being both scalable and customisable.
- Offering flexible recruitment solutions, professional consultancy, training, and quality user and technical support - our recruitment software is used in over 28 countries by customers in varying niche sectors to automate everyday tasks.
- Handling the entire placement process, from registration and search, to timesheet management and invoicing, Colleague’s recruitment system covers every area of the modern consultancy, including finance, marketing, business development and compliance.
- Our recruitment database gives managers a comprehensive and adaptable set of tools and monitors which helps them to inspire the very best performance from their people and stay in complete control of their business.
- Colleague works closely with third party partners to ensure that its recruitment software offers a comprehensive range of solutions to your business needs. Our partners include organisations like Microsoft – ensuring that Colleague’s integration with products such as Outlook, Excel and Word is as robust and as seamless as possible – and Sage, providing flexible integrated back office integration.
Business Services Manager
Colleague Software
Goring By Sea, West Sussex
2009.03 - 2010.09
- A more defined role from the Small Business Manager position. Head of SME Client Services. Responsible for the management of the SME department, Account and Project Managers delivering Client Server and ASP (SAAS model) solutions to clients ranging from 1 – 10 users.
- Handling client escalations, team development, process reviews, appraisals, commission and chairing department meetings. Became part of the Bond UK Operational Management Team attending and contributing to weekly strategic reviews.
Small Business Manager
Colleague Software
Goring By Sea, West Sussex
2008.04 - 2009.02
- The Small Business Manager role was designed to cater for the full management of the Account Executives (6 members), a team of Account Coordinators (3 members) and 2 Technical Account Executives.
- The role oversaw SME client implementations and SME Account Management, dealing with recruitment, appraisals, building and documenting process and training.
- Under this role a real emphasis was placed on putting process behind “grey areas”, and building stats & acknowledgements to busy periods. These stats later acted as justification for further team expansion.
Client Services Team Leader
Colleague Software
Goring By Sea, West Sussex
2007.04 - 2008.03
- A senior role was developed from the original Account Executive role to support and manage an expanding team of Account Executives. This role was responsible for the development, scheduling and management within the team.
- In addition to this providing Account Management to an SME client base, demonstrating and consulting clients on the latest product enhancements, preparing proposals, negotiating and managing the implementation of orders.
- With account management responsibility and team leading obligations I developed a fine balance between prioritising my own clients versus the needs of my team’s development and support. As well as leading my team I dealt with escalated queries from Account Management and advanced system configuration.
Account Executive
Bond International Software
Goring By Sea, West Sussex
2005.04 - 2007.07
- I joined Bond International Software as an Account Executive in April 2005. The primary role of the Account Executive is to support the Account Management Team by both dealing with clients directly and caretaking general Account Management responsibilities in the absence of the Account Manager.
- The focus was to communicate effectively with clients and internal departments at all times and ensure that issues were addressed and resolved to guarantee prompt payment and customer satisfaction.
- Due to the role being at its early stages I was able to stretch the boundaries and take on areas such as Application Design (System Configuration), Data Transfer (Import/Export scripting) and System Administration (Support).
Account Executive
Tennyson UK Ltd
Chichester, West Sussex
2003.04 - 2005.04
- In late April 2003, I joined Tennyson UK Ltd (in association with Cable & Wireless), based in Chichester.
- My role served as a Technical Support function for C&W Account Managers. The role was fresh when I started and my feedback and interaction within C&W helped strengthen and structure a scope of works which defined the role.
- The role scope grew with my aspirations for different types of business experience and soon became customer facing; attending meetings and consulting clients on existing IT difficulties or upcoming projects.
- My time at Tennyson was fruitful; gaining experience and expertise in Voice (phone lines; copper/fibre, managed voice/PBX solutions & point to point leased lines, indirect voice - CPS). Data (frame relay network, Internet access, IP-VPN, international leased lines). Telebusiness (free-phone, national/ international set ups, local/national/premium rate & call plans) and Service Plans (disaster recovery, managed services).
- I left to further my career with the full support from my supervisor and the team. (reference available on request)
Education
National Diploma - Business & IT
Chichester College
1997.01 - 2000.01
GNVQ - Computer Studies
Chichester College
1996.01 - 1997.01
8 GCSEs - English, Science, Business Studies, French, Geography
Bognor Regis Community College
1990.01 - 1996.01
Skills
- Managerial
- Software Development
- Account Manager
- Project Manager
- Technical Documentation
- Agile Leadership
- User Experience Design
- Customer Service
- Microsoft Office Suite
Timeline
Product Owner
Colleague Software
2017.04 - 2026.04
Account Manager
Colleague Software
2013.01 - 2026.04
Business Services Manager
Colleague Software
2009.03 - 2010.09
Small Business Manager
Colleague Software
2008.04 - 2009.02
Client Services Team Leader
Colleague Software
2007.04 - 2008.03
Account Executive
Bond International Software
2005.04 - 2007.07
Account Executive
Tennyson UK Ltd
2003.04 - 2005.04
National Diploma - Business & IT
Chichester College
1997.01 - 2000.01
GNVQ - Computer Studies
Chichester College
1996.01 - 1997.01
8 GCSEs - English, Science, Business Studies, French, Geography
Bognor Regis Community College
1990.01 - 1996.01