David Palacin Jones
Carmarthen,Llanelli
Summary
Excellent customer service skills. Polite, hard working, driven and enthusiastic. High observation skills and awareness of Health and Safety. Fit and Healthy.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter/Kitchen Assistant
Bella Ciao Restaurant
Swansea, Glamorgan
09.2025 - 01.2026
- Maintained cleanliness and organisation in the dining area, promptly clearing tables after guests departed.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Managed table settings by arranging cutlery and glassware according to restaurant standards for optimal presentation.
- Checked accuracy of completed orders and delivered to customers at tables.
- Stayed in line with health and safety standards by deep cleaning tables, chairs and menus after customer use.
- Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.
- Mopped, swept and dusted restaurant and kitchen areas.
- Hand-washed dishes and glassware to ensure proper sanitation and cleanliness.
- Coordinated with other waitstaff and bussers to ensure seamless service during peak dining hours.
- Communicated effectively with kitchen staff regarding order specifics, dietary restrictions, and special requests.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Ensured all service equipment was maintained and in good working order, reporting any faults for prompt repair.
- Adhered to health and safety guidelines, ensuring a clean and safe environment for both guests and staff.
- Assisted kitchen staff with cleaning, plating meals, and counting stock.
- Fostered a positive and collaborative working environment, contributing to team morale and overall restaurant success.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Conducted stock counts of drink, ingredients and other restaurant supplies, promptly ordering low stock items.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Helped bar staff prepare garnishes and restock inventory before service.
Waiter
Diplomat Hotel
Llanelli, Carmarthenshire
09.2024 - 12.2024
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Checked accuracy of completed orders and delivered to customers at tables.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Anticipated and addressed guests' service needs.
- Stocked and maintained silverware, linens and condiments.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Helped bar staff prepare garnishes and restock inventory before service.
- Greeted patrons warmly upon entry, delivering immediate and attentive service to foster a welcoming atmosphere.
- Assisted customers with special needs by providing tailored support and service.
- Fostered a positive and collaborative working environment, contributing to team morale and overall restaurant success.
- Assisted in the planning and execution of special events and functions, providing exceptional service to large groups.
- Ensured all service equipment was maintained and in good working order, reporting any faults for prompt repair.
- Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
- Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.
Lifeguard
Esforti
Palma de Mallorca
07.2022 - 08.2022
- Stayed up-to-date on first aid and emergency best practices through training.
- Carried out routine inspections of rescue equipment, guaranteeing readiness for emergency responses.
- Maintained customer safety and security through constant observation.
- Monitored swimming areas for safety violations, promptly addressing hazards to maintain a secure environment.
- Monitored swimmers attentively to ensure swift response during distress situations.
- Kept pool areas clear and tidy, ensuring regular cleaning to avoid risk of slips and trips.
- Communicated effectively with swimmers of all ages, providing guidance and support.
- Attended regular first aid training courses, offering dependable medical assistance to child and adult swimmers.
- Performed maintenance tasks, including pool water testing, ensuring a clean, safe and accessible facility for patrons.
- Cleaned, assembled and dismantled pool equipment after every shift.
- Remained alert and attentive to provide appropriate support during peak pool hours.
- Instructed swimmers on aquatic safety practices, reducing risk of accidents.
- Maintained vigilant observation of pool users, rapidly identifying those in distress or at risk.
- Enforced pool rules consistently, ensuring a fair and enjoyable environment for all patrons.
- Carefully supervised patrons to maximise safety, enhancing enjoyment of facilities and preventing injury, misuse or damage.
- Sustained physical fitness levels to provide reliable emergency response.
- Responded to customer enquiries and feedback with professionalism, enhancing service quality.
- Followed correct procedures during rescues and criminal incidents.
- Thoroughly observed patron behaviour, mitigating potential water safety risks.
- Recorded daily activity logs, detailing incidents, maintenance issues, and general observations.
- Worked with fellow lifeguards to develop and implement safety protocols, enhancing overall pool safety.
- Led swimming lessons for beginners, fostering a supportive and educational atmosphere.
- Assisted in organising and executing swimming competitions and events, contributing to community engagement.
Education
Certificate of Higher Education - Leisure Time Youth work
Asceal
Huesca, Spain01-2025
A-Levels -
Santa Rosa
Huesca, Spain01-2023
Certificate of Higher Education - Krav Maga
Krav Maga
Huesca, Spain01-2021
A-Levels - Catalan
Llaut School
Palma de Mallorca01-2021
Certificate of Higher Education - Karate
Hugo-Kan Karate
Palma De Mallorca01-2020
Diploma of Higher Education -
Federation of Rescue of Lifeguarding
Palma de Mallorca, Spain01-2020
Skills
- Customer service
- Conflict resolution
- Food safety
- Time management
- Event planning
- Stock management
- Payment processing
- Communication skills
- Safety protocols
- Guest relations
- Friendly and polite
- Cleanliness and hygiene
- Patience under pressure
- Clear communication
- Positive and approachable
- Responsible and reliable
- Cash handling
- Order processing
- Food service
- Food preparation
- Team collaboration
- Customer feedback handling
- Health and safety standards
- Food preparation
- Youth engagement
- Critical observation
- Training support
- Event organisation
- Exercise equipment operation
- Aquatic fitness coaching
- First aid response
- Emergency preparedness
- First aid and CPR
- First aid
- Lifeguard training
- Use of lifesaving equipment
- CPR certified
- Rescue techniques
- Emergency response readiness
- Excellent physical fitness
- Pool safety training
- Swimming pool supervision
- Lifeguard operations
- Surveillance awareness
- Emergency Response
- Pool cleaning equipment knowledge
- Pool maintenance
- Pool hazard management
- Medical procedures
- CPR
- Water safety enforcement
- Superior water skills
- Pool surveillance
- Open water lifeguarding
- Swimming proficiency
- Swimming lessons
- Beach lifeguarding
Languages
Spanish
Proficient
C2
Catalan
Proficient
C2
Interests
- Walking
- Keeping fit
- Singing and Song writing
- Cooking
Timeline
Restaurant Waiter/Kitchen Assistant
Bella Ciao Restaurant
09.2025 - 01.2026
Waiter
Diplomat Hotel
09.2024 - 12.2024
Lifeguard
Esforti
07.2022 - 08.2022
Certificate of Higher Education - Leisure Time Youth work
Asceal
A-Levels -
Santa Rosa
Certificate of Higher Education - Krav Maga
Krav Maga
A-Levels - Catalan
Llaut School
Certificate of Higher Education - Karate
Hugo-Kan Karate
Diploma of Higher Education -
Federation of Rescue of Lifeguarding