David Oxtoby
Nottingham,United Kingdom
Summary
Experienced & proactive House Manager within the theatre and events industry, working at Nottingham's flagship and premier concert and performance venue, helping lead a team of over 100 to deliver outstanding customer service in busy hospitality settings.
Effective communicator with strong problem-solving skills, and used to dealing with multiple stakeholders to deliver large-scale events and performances.
I am passionate, determined and single-minded, and work well within a team. I also show this outside of the work environment, being a member of the England Men's pool since 2020, with the highlight culminating in winning the 2021 European Team championship in Killarney, ROI.
I have been the captain of many successful local teams and the
Derbyshire County Pool team and had success at several national tournaments.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work history
House manager
Theatre Royal & Royal Concert Hall
Nottingham, Nottinghamshire
2010.10 - Current
- Responsible for running shows on a daily basis, taking care of the health and safety of all audience members and ensuring all their needs are met and making sure all feel welcomed.
- Spearheaded many conferences and events including running the Conservative Party Conference, Nottingham Trent University graduations, Nottingham College graduations, Women's Institute conference, The Soroptimists, WE charity conference.
- Responsible for contracts for secondary sales of confectionery, ice cream and merchandise with a turnover of over £1 million and the timely delivery of service.
- Hired and onboarded staff and trained on venue policies.
Forecast and arranged staffing for events with workforce in excess of 100 people, managing budgets and delivering at or below projected costs. - Have full knowledge of emergency evacuation procedures and take responsibility of all training for this across the venue. Run regular training sessions including evacuations and use of evac chairs. When on duty, to implement and manage an evacuation of the premises when required.
- Undertake regular performance appraisals with staff and
wellbeing sessions where appropriate. Continue to work on
development and identify areas of additional training and extra responsibility and assist staff with performance improvement measures where needed. - To promote and embed Equality, Diversity, and Inclusion in accordance with the organisation's EDI strategy and objectives. To assist the department with the co-ordination and provision of Sign Language Interpreted, Audio Described, Captioned and Relaxed performances.
Front of house assistant
Theatre Royal & Royal Concert Hall
Nottingham, Nottinghamshire
2005.10 - 2010.10
- In charge of opening and locking up of the building
Creating a great first impression for customers by maintaining clean and orderly front-of-house area. - Right hand man to Front of House Management, and as security presence during events and performances.
- Ensuring confectionery and ice cream are ordered in a timely manner.
- Making sure marketing materials are up to date.
- Assisting with greeting guests and dealing with customer request
Furniture upholsterer
Buoyant Upholstery
Long Eaton, Derbyshire
2002.06 - 2005.04
- Production of sofas and settee's to a high standard
- Worked to tight upholstery deadlines, achieving productivity and performance targets.
- Kept workstations clean and tidy to limit furniture damage risks.
- Maintained clean work environment whilst adhering to health and safety regulations.
- Ensured customer satisfaction with consistent delivery of high-quality upholstered products.
Education
Leading & Managing Together -
Nottingham City Council
2022.01 - 2023.01
Skills
- Event planning
- Convention management
- Health and safety management
- Front of House (FOH) recruitment
- Workflow planning
- Training and mentoring
- Customer service-orientated
Timeline
Leading & Managing Together -
Nottingham City Council
2022.01 - 2023.01
House manager
Theatre Royal & Royal Concert Hall
2010.10 - Current
Front of house assistant
Theatre Royal & Royal Concert Hall
2005.10 - 2010.10
Furniture upholsterer
Buoyant Upholstery
2002.06 - 2005.04