David Oliver
Minster,Kent
Summary
Detail-oriented professional with expertise in Microsoft Office applications, including Excel, Word, and PowerPoint, complemented by strong communication skills and a proven ability to manage time effectively. Demonstrates proficiency in root cause analysis, risk assessment, and safety compliance while maintaining a thorough understanding of GDPR regulations. Adept at customer service, dispute management, and route planning with a focus on teamwork and attention to detail. Committed to delivering efficient solutions through email correspondence and manual handling practices while ensuring high standards of accuracy and compliance.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Scheduler
Axis
Sittingbourne, Kent
04.2025 - 07.2025
- Learnt new system and new ways of working
- Took responsibility of glazing orders, arranging production, delivery and fitting
- Built a great rapport with Clients
- Managed operatives day to day building strong relationships
- Booking new jobs in from client and arranging with residents
- Allocating jobs to sub contractors
- Taking inbound calls from residents
- Responding to emails from clients, sub contractors and suppliers
Customer Service Trainer
Swale Heating
Sittingbourne, Kent
05.2024 - 03.2025
- Update and develop new training material
- Implemented material and trained a new out of hours team
- Support the running of the customer contact centre
- Be the go to person for support with operational and service queries
- Take responsibility for new member of the team to ensure they are successful in their role
Training Officer
Swale Heating
Sittingbourne, Kent
08.2023 - 05.2024
- To train new and existing members of the team
- Monitor performance of contact centre agents
- Identify training needs and address skill gaps
- Motivate colleagues to achieve individual targets
- Collate training data, analyse and present to the management team
- Run new starter inductions
- Train engineers on the customer service aspect of their role
Customer Planner
Swale Heating
Sittingbourne, Kent
09.2020 - 08.2023
- To take calls from customers, clients and engineers.
- To provide excellent customer service and respond to customer needs
- Plan engineers as effectively and efficiently as possible to ensure maximum productivity
- Work within SLA’s as agreed with the client and to stay compliant
- Order parts for engineers further works and first time fixes where appropriate
- Lease with various departments across the business as required
- Provide feedback to management to support the business.
Product Manager
Soft Fruit Direct Ltd
Selling, Kent
04.2017 - 09.2020
- Representing South American growers supporting the European operation
- Planning and Organising visits to sites across Europe in line with ETA of goods
- Inspecting intake of soft fruit, checking for quality issues and supporting customer decisions on how the fruit can be processed.
- Composing reports of Quality of fruit, to send back to South America to understand the customer need and how best to proceed in future arrivals.
- Respond to customer queries with quality and arrange short notice visits across Europe.
- Advice commercial team of quality issues.
- In the last season, I was responsible for saving the company tens of thousands of dollars by supporting customers in processing the fruit.
Mobile Phoneshop Manager
Tesco Mobile
Sheerness, Kent
06.2014 - 04.2017
- Ensuring shop was fully compliant with all aspects relating to Health and Safety
- Ensuring shop was legally compliant, filling in daily safe and legal paperwork, audit compliant
- Ensuring colleagues were fully trained and confident in our customer offer.
- Working to achieve company KPI’s
- Ensuring hours in the shop were covered and colleagues were on the rota and understood hours
- We received ‘Green’ on every audit
- Responsible for the sale of consumer credit, where customers must be informed of certain T’s and C’s with every single sale.
- Responsible for checking in all deliveries, ensuring secure storage of goods, working closely with stock control teams and investigating all discrepancies.
- We were consistently in the top 3 stores for customer service on our region. (customers sent email survey after purchase) and had many months with 100% positive feedback scoring
Team Manager
Tesco
Sheerness
10.2007 - 05.2014
- Managed teams in Nonfood, stock control, wines and spirits, grocery, frozen and fresh food.
- Duty manager responsibility across entire store
- Responsible for colleague appointment, training, reviews and disciplinary in line with company policies
- Achieved a 6 month role in a different store implementing a large change programme.
- Responsible for health and safety across own department and store.
- Fire warden when fire alarm sounds, responsible for assisting customer evacuation and safe re-entry.
Education
GCSEs - Maths, English
Minster College
Minster, Kent 09.1994 - 06.2000
Skills
- Proficiency in Microsoft Office
- Excel
- Word
- PowerPoint
- Excellent communication skills
- Teamwork
- Time management
- Root cause analysis
- Risk assessment capability
- Email correspondence
- Knowledge of gdpr regulations
- Safety compliance
- Customer Service
- Manual handling
- Attention to Detail
- Dispute management
- Route planning
Affiliations
- football
- Coaching childrens football
- Gardening
- Kayaking
- Cricket
Timeline
Scheduler
Axis
04.2025 - 07.2025
Customer Service Trainer
Swale Heating
05.2024 - 03.2025
Training Officer
Swale Heating
08.2023 - 05.2024
Customer Planner
Swale Heating
09.2020 - 08.2023
Product Manager
Soft Fruit Direct Ltd
04.2017 - 09.2020
Mobile Phoneshop Manager
Tesco Mobile
06.2014 - 04.2017
Team Manager
Tesco
10.2007 - 05.2014
GCSEs - Maths, English
Minster College
09.1994 - 06.2000
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